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5 Screen Eyefinity randomly dropping out. AMD rep please read.

post #1 of 8
Thread Starter 
I can't seem to keep my 5x1 Eyefinity group from randomly dropping out.

What triggers it:
  1. I launch a game that tries to auto:wth:detect the res.
  2. When somthing applies a incompatible resolution.
  3. Flash with hardware acceleration.
  4. Windowed games crashing.
  5. Turning a monitor on and off.


What happens:
  1. Screens go black for a few seconds, sometimes flash images.
  2. I hear the hardware remove and insert sounds a few times each in different patterns
  3. The screens come back all mirroring a 600x800 image.
  4. I can't change the resolution
  5. I can't re-enable or disable an Eyefinity group
  6. Windows and CCC only see one screen installed

What will fix it:

  1. I turn off any one monitor
    (This causes all the screens to return to being separate in Windows and CCC)
  2. Open the Windows Screen Resolution menu.
  3. Check the resolution of all of the monitors
  4. If any are still 600x800 they are stuck there, If so:
    1. Power cycle the monitor that is stuck at 600x800.
    2. Should be able to get it set back to 1080x1920.
    3. Now disable it.
  5. If no screen is stuck at 600x800 that means the one I randomly picked is bugged. So:
    1. Pick a random screen to disable.
    2. Turn back on the first screen I powered off.
    3. Check the resolution. If I can set to 1080x1920, I do. If not a power cycle should fix that.
  6. Now turn on and enable all screens.
  7. Check and set orientation and resolution, if any screens are stuck at 600x800, repeat all steps.
  8. Set up new Eyefinity group.


What I have done to try and fix the issue:
  • I have 5 Dell u2212h's, and I even tried swapping out my screens for P22's from an office I do tech support for.
  • I have swapped out cables.
  • I have used DP to Mini-DP cables, DP cables with DP to Mini-DP adapters, and Mini-DP cables with Mini-DP adapters to DP.
  • I have changed to almost every combination of DVI, DP, DP-DVI, DP-VGA, and DVI-VGA there is.
  • I have checked my PSU's rails with an oscilloscope and voltmeter while under load.
  • I have my computer hooked up to a UPS and have checked that with the scope and meter too.
  • I have a dedicated 30A outlet just for my computer.
  • I had MSI swap out the GPU just to make sure.
  • I have upgraded motherboards.
  • I have installed the OS, and even upgraded the Windows 8.
  • I have installed new RAM
  • I have swapped CPU to test.
  • I have tried every driver under the rainbow, all have the same issue.
  • Tried with nothing other than my mouse and keyboard
  • Tried a basic mouse and keyboard setup.
  • Prayed to the machine god
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post #2 of 8
Known issue, no real fix as I know it.
new card maybe?
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post #3 of 8
I had my Eyefinity set randomly drop out daily, because of my monitor not liking 75Hz refresh rate (to be fair, I overrided the 60Hz limit with CRU). Might be an idea to try changing the resolution to something lower if possible.

I recall hearing of some manufacturer issue a while back with some 7xxx series cards being built with "noisy" components, and such components would interrupt the video signal from time to time. If the OEM replaced your card, it's likely you aren't affected, but idk. If possible, I'd maybe ask them about it.
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Heretic V3
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post #4 of 8
lol AMD rep. Not going to happen.

Its a driver-game issue known to happen across both AMD/Nvidia and even on occasion on my dual config monitors. My theory is that it's not so much a broken driver issue as the actual game auto detect features going wonky on a setup that isn't common. Just one of the plaguing issues of playing older games, ports, or games with poor auto detection, poor developer foresight and SLI/CFX configs.

Ultimately, you'll have to patch with fixes on every title that it does this with by googling the endless technical support forums on the net and/or 3rd party programs that offer overscan/custom resolution support.

The woes of multi monitors and Good Luck.
 
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post #5 of 8
AMD rep here.

What GPU (specific model and manufacturer)? How is every single monitor connected?
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post #6 of 8
Thread Starter 
Quote:
Originally Posted by Thracks View Post

AMD rep here.

What GPU (specific model and manufacturer)? How is every single monitor connected?

Card is a 7970 Lightning and I have had the monitors hooked up every way possible, though the way I normally have them is 2 DVI and the rest are Display port.
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Black Lightning
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post #7 of 8
Native DP?
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Crucial C300 Corsair H100 Windows 10 Technical Preview 10061 HP ZR30W 
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Logitech G510 Antec HCP 1300 Corsair Obsidian 650D Razer Naga 
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SteelSeries Experience I-2 Onboard, baby! 
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Qualcomm Snapdragon 801 (8974-AC) OnePlus One A0001 Rev 2 Qualcomm Adreno 330 3GB Samsung LP-DDR3 (3QF7F70DM-QGCF) 
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Main PC
(14 items)
 
OnePlus One
(10 items)
 
 
CPUMotherboardGraphicsRAM
Intel Core i7-960X Asus P6T AMD Radeon R9 295X2 AMD Radeon R7 Performance 
Hard DriveCoolingOSMonitor
Crucial C300 Corsair H100 Windows 10 Technical Preview 10061 HP ZR30W 
KeyboardPowerCaseMouse
Logitech G510 Antec HCP 1300 Corsair Obsidian 650D Razer Naga 
Mouse PadAudio
SteelSeries Experience I-2 Onboard, baby! 
CPUMotherboardGraphicsRAM
Qualcomm Snapdragon 801 (8974-AC) OnePlus One A0001 Rev 2 Qualcomm Adreno 330 3GB Samsung LP-DDR3 (3QF7F70DM-QGCF) 
Hard DriveOSMonitorKeyboard
64GB Toshiba eMMC (THGBMBG9D8KBAIG) Paranoid Android 4.43 5.5" JDI IPS LCD Android L AOSP 
Audio
Qualcomm WCD9320 
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post #8 of 8
Thread Starter 
Quote:
Originally Posted by Thracks View Post

Native DP?

Yes I have a set of Mini-DP to DP cables. I also have tried Mini-DP to DP adapters with DP cables, and DP-Mini cables with Mini-DP to DP adapters. I have literally tried to hook up the screens in every way possible.
Black Lightning
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Crucial Ballistix Tactical LP Toshiba Q Series Pro Samsung 840 Pro WD Black 
Hard DriveCoolingCoolingCooling
Seagate XSPC Raystorm EK-FB GA Z87X-OC Force EK-FC R9-290X - Acetal+Nickel  
CoolingCoolingCoolingCooling
EK-FC R9-290X - Acetal+Nickel  XSPC EX420 XSPC D5 Dual Bay Reservoir/Pump Combo External Chiller 
OSMonitorKeyboardPower
Windows 10 Dell U2210H x 5 On Custom Mount Logitech Orion Spark G910 Silverstone ST1000-G Evolution 
CaseMouseMouse PadAudio
Rosewill Blackhawk-ULTRA Logitech G600 Razer Destructor Sony 5.1 Surround Sound with Powered Subwoofer 
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Black Lightning
(24 items)
 
  
CPUMotherboardGraphicsGraphics
4770K Gigabyte Z87 OC Force Sapphire 290x  Sapphire 290x  
RAMHard DriveHard DriveHard Drive
Crucial Ballistix Tactical LP Toshiba Q Series Pro Samsung 840 Pro WD Black 
Hard DriveCoolingCoolingCooling
Seagate XSPC Raystorm EK-FB GA Z87X-OC Force EK-FC R9-290X - Acetal+Nickel  
CoolingCoolingCoolingCooling
EK-FC R9-290X - Acetal+Nickel  XSPC EX420 XSPC D5 Dual Bay Reservoir/Pump Combo External Chiller 
OSMonitorKeyboardPower
Windows 10 Dell U2210H x 5 On Custom Mount Logitech Orion Spark G910 Silverstone ST1000-G Evolution 
CaseMouseMouse PadAudio
Rosewill Blackhawk-ULTRA Logitech G600 Razer Destructor Sony 5.1 Surround Sound with Powered Subwoofer 
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