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AMD's customer support is horrible

post #1 of 6
Thread Starter 
So I've got a pair of dead 3870Ks for which I submitted an RMA form, twice. That was 21 days ago. I submitted another form 10 days ago. I only got one reply back which was an automated message saying "Your Service Request has been received and will be processed shortly". I haven't heard anything from AMD since.

They don't even have a phone line for me to call and ask what is going on. I can contact their HQ in Markham, ON, but it's just an automated voice mail with no option for an RMA inquiry. This is just unacceptable.
No Bottlenecks
(21 items)
 
LAN Rig
(21 items)
 
File Server
(10 items)
 
CPUMotherboardGraphicsRAM
6700K @ 4.8 GHz 1.35V Gigabyte Z170X Gaming 7 GTX 1080 Reference @ 2.05 / 11 GHz 32GB G.SKILL Ripjaws 3350 MHz 15-14-14-34-2T 1.35V 
Hard DriveHard DriveHard DriveOptical Drive
Intel 750 400GB PCIe WD Red 8TB NAS 10 * 6TB HGST Desktar NAS (RAID Z2) Go away 
CoolingCoolingCoolingCooling
EK-FB GA Z170X Monoblock EK-FC1080 GTX Waterblock/Backplate 2 * Dazmode Darkside LP360 MCP355 DDC @ 7V 
CoolingOSMonitorKeyboard
9 * Corsair SP120 Quiet Edition @ 7V 8.1 Pro 12-bit Asus VG27HE 27" 1080p @ 145Hz Corsair Vengeance K60 
PowerCaseMouseMouse Pad
SeaSonic SS-520FL2 - Fanless Fractal Design Define S Logitech G502 Proteus Core XTRAC PADS Ripper XXL 
Audio
Asus Xonar DSX 
CPUMotherboardGraphicsRAM
4670K @ 4.6 GHz 1.35V Maximus VI Gene 2 * Gigabyte GTX 780 @ 1202/7000 MHz 1.225V 16GB G.Skill Sniper 2600 MHz 11-14-14-14-2T 1.65V 
Hard DriveHard DriveOptical DriveCooling
Samsung 840 Pro 256GB Seagate 5TB I will end you Dazmode Darkside Maple Leaf Special Edition 
CoolingCoolingCoolingCooling
2 * EK Reference 780 Waterblock + Backplate XSPC RX240 Black Ice GTX Xtreme M92 6 * Delta AFC1212D-PWM 3400 RPM 
CoolingOSMonitorMonitor
2 * CM Blade Master 92mm PWM 2800 RPM 7 Ultimate 64-bit Samsung U28D590D 28" 4K Overlord Tempest X270OC 27" 1440P 
KeyboardPowerCaseMouse
Corsair Vengeance K60 EVGA SuperNova 750 G2 NZXT Vulcan (With Attached Handle) Logitech G500 
Mouse Pad
XTRAC PADS Ripper XXL 
CPUMotherboardRAMHard Drive
E5-2670 Supermicro X9SRA 64GB Samsung ECC 1333 MHz Mushkin Ventura Pro 32GB (Boot) 
Hard DriveOptical DriveCoolingOS
10 * 6TB HGST Deskstar NAS (RAID Z2) I will harm you Corsair H60 FreeNAS 9.10 
PowerCase
Corsair RM650 (Passive) Fractal Design Define R5 
  hide details  
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No Bottlenecks
(21 items)
 
LAN Rig
(21 items)
 
File Server
(10 items)
 
CPUMotherboardGraphicsRAM
6700K @ 4.8 GHz 1.35V Gigabyte Z170X Gaming 7 GTX 1080 Reference @ 2.05 / 11 GHz 32GB G.SKILL Ripjaws 3350 MHz 15-14-14-34-2T 1.35V 
Hard DriveHard DriveHard DriveOptical Drive
Intel 750 400GB PCIe WD Red 8TB NAS 10 * 6TB HGST Desktar NAS (RAID Z2) Go away 
CoolingCoolingCoolingCooling
EK-FB GA Z170X Monoblock EK-FC1080 GTX Waterblock/Backplate 2 * Dazmode Darkside LP360 MCP355 DDC @ 7V 
CoolingOSMonitorKeyboard
9 * Corsair SP120 Quiet Edition @ 7V 8.1 Pro 12-bit Asus VG27HE 27" 1080p @ 145Hz Corsair Vengeance K60 
PowerCaseMouseMouse Pad
SeaSonic SS-520FL2 - Fanless Fractal Design Define S Logitech G502 Proteus Core XTRAC PADS Ripper XXL 
Audio
Asus Xonar DSX 
CPUMotherboardGraphicsRAM
4670K @ 4.6 GHz 1.35V Maximus VI Gene 2 * Gigabyte GTX 780 @ 1202/7000 MHz 1.225V 16GB G.Skill Sniper 2600 MHz 11-14-14-14-2T 1.65V 
Hard DriveHard DriveOptical DriveCooling
Samsung 840 Pro 256GB Seagate 5TB I will end you Dazmode Darkside Maple Leaf Special Edition 
CoolingCoolingCoolingCooling
2 * EK Reference 780 Waterblock + Backplate XSPC RX240 Black Ice GTX Xtreme M92 6 * Delta AFC1212D-PWM 3400 RPM 
CoolingOSMonitorMonitor
2 * CM Blade Master 92mm PWM 2800 RPM 7 Ultimate 64-bit Samsung U28D590D 28" 4K Overlord Tempest X270OC 27" 1440P 
KeyboardPowerCaseMouse
Corsair Vengeance K60 EVGA SuperNova 750 G2 NZXT Vulcan (With Attached Handle) Logitech G500 
Mouse Pad
XTRAC PADS Ripper XXL 
CPUMotherboardRAMHard Drive
E5-2670 Supermicro X9SRA 64GB Samsung ECC 1333 MHz Mushkin Ventura Pro 32GB (Boot) 
Hard DriveOptical DriveCoolingOS
10 * 6TB HGST Deskstar NAS (RAID Z2) I will harm you Corsair H60 FreeNAS 9.10 
PowerCase
Corsair RM650 (Passive) Fractal Design Define R5 
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post #2 of 6
wow. I cant believe AMD's customer service have degraded this much. If I were you I would avoid buying products from them again.
post #3 of 6
Maybe their customer service took a big hit with the way the company's restructuring. That blows man, hope you get your issue sorted out soon.
post #4 of 6
Thread Starter 
It's been over a month now and still nothing. How can they seriously operate like this?
No Bottlenecks
(21 items)
 
LAN Rig
(21 items)
 
File Server
(10 items)
 
CPUMotherboardGraphicsRAM
6700K @ 4.8 GHz 1.35V Gigabyte Z170X Gaming 7 GTX 1080 Reference @ 2.05 / 11 GHz 32GB G.SKILL Ripjaws 3350 MHz 15-14-14-34-2T 1.35V 
Hard DriveHard DriveHard DriveOptical Drive
Intel 750 400GB PCIe WD Red 8TB NAS 10 * 6TB HGST Desktar NAS (RAID Z2) Go away 
CoolingCoolingCoolingCooling
EK-FB GA Z170X Monoblock EK-FC1080 GTX Waterblock/Backplate 2 * Dazmode Darkside LP360 MCP355 DDC @ 7V 
CoolingOSMonitorKeyboard
9 * Corsair SP120 Quiet Edition @ 7V 8.1 Pro 12-bit Asus VG27HE 27" 1080p @ 145Hz Corsair Vengeance K60 
PowerCaseMouseMouse Pad
SeaSonic SS-520FL2 - Fanless Fractal Design Define S Logitech G502 Proteus Core XTRAC PADS Ripper XXL 
Audio
Asus Xonar DSX 
CPUMotherboardGraphicsRAM
4670K @ 4.6 GHz 1.35V Maximus VI Gene 2 * Gigabyte GTX 780 @ 1202/7000 MHz 1.225V 16GB G.Skill Sniper 2600 MHz 11-14-14-14-2T 1.65V 
Hard DriveHard DriveOptical DriveCooling
Samsung 840 Pro 256GB Seagate 5TB I will end you Dazmode Darkside Maple Leaf Special Edition 
CoolingCoolingCoolingCooling
2 * EK Reference 780 Waterblock + Backplate XSPC RX240 Black Ice GTX Xtreme M92 6 * Delta AFC1212D-PWM 3400 RPM 
CoolingOSMonitorMonitor
2 * CM Blade Master 92mm PWM 2800 RPM 7 Ultimate 64-bit Samsung U28D590D 28" 4K Overlord Tempest X270OC 27" 1440P 
KeyboardPowerCaseMouse
Corsair Vengeance K60 EVGA SuperNova 750 G2 NZXT Vulcan (With Attached Handle) Logitech G500 
Mouse Pad
XTRAC PADS Ripper XXL 
CPUMotherboardRAMHard Drive
E5-2670 Supermicro X9SRA 64GB Samsung ECC 1333 MHz Mushkin Ventura Pro 32GB (Boot) 
Hard DriveOptical DriveCoolingOS
10 * 6TB HGST Deskstar NAS (RAID Z2) I will harm you Corsair H60 FreeNAS 9.10 
PowerCase
Corsair RM650 (Passive) Fractal Design Define R5 
  hide details  
Reply
No Bottlenecks
(21 items)
 
LAN Rig
(21 items)
 
File Server
(10 items)
 
CPUMotherboardGraphicsRAM
6700K @ 4.8 GHz 1.35V Gigabyte Z170X Gaming 7 GTX 1080 Reference @ 2.05 / 11 GHz 32GB G.SKILL Ripjaws 3350 MHz 15-14-14-34-2T 1.35V 
Hard DriveHard DriveHard DriveOptical Drive
Intel 750 400GB PCIe WD Red 8TB NAS 10 * 6TB HGST Desktar NAS (RAID Z2) Go away 
CoolingCoolingCoolingCooling
EK-FB GA Z170X Monoblock EK-FC1080 GTX Waterblock/Backplate 2 * Dazmode Darkside LP360 MCP355 DDC @ 7V 
CoolingOSMonitorKeyboard
9 * Corsair SP120 Quiet Edition @ 7V 8.1 Pro 12-bit Asus VG27HE 27" 1080p @ 145Hz Corsair Vengeance K60 
PowerCaseMouseMouse Pad
SeaSonic SS-520FL2 - Fanless Fractal Design Define S Logitech G502 Proteus Core XTRAC PADS Ripper XXL 
Audio
Asus Xonar DSX 
CPUMotherboardGraphicsRAM
4670K @ 4.6 GHz 1.35V Maximus VI Gene 2 * Gigabyte GTX 780 @ 1202/7000 MHz 1.225V 16GB G.Skill Sniper 2600 MHz 11-14-14-14-2T 1.65V 
Hard DriveHard DriveOptical DriveCooling
Samsung 840 Pro 256GB Seagate 5TB I will end you Dazmode Darkside Maple Leaf Special Edition 
CoolingCoolingCoolingCooling
2 * EK Reference 780 Waterblock + Backplate XSPC RX240 Black Ice GTX Xtreme M92 6 * Delta AFC1212D-PWM 3400 RPM 
CoolingOSMonitorMonitor
2 * CM Blade Master 92mm PWM 2800 RPM 7 Ultimate 64-bit Samsung U28D590D 28" 4K Overlord Tempest X270OC 27" 1440P 
KeyboardPowerCaseMouse
Corsair Vengeance K60 EVGA SuperNova 750 G2 NZXT Vulcan (With Attached Handle) Logitech G500 
Mouse Pad
XTRAC PADS Ripper XXL 
CPUMotherboardRAMHard Drive
E5-2670 Supermicro X9SRA 64GB Samsung ECC 1333 MHz Mushkin Ventura Pro 32GB (Boot) 
Hard DriveOptical DriveCoolingOS
10 * 6TB HGST Deskstar NAS (RAID Z2) I will harm you Corsair H60 FreeNAS 9.10 
PowerCase
Corsair RM650 (Passive) Fractal Design Define R5 
  hide details  
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post #5 of 6
I'm lucky that I have never had any processor fail, but this makes me wonder if this is an isolated case or a norm.

Hope anyone with more experiences can chime in and say if this is indeed the norm.
   
AGP bencher
(14 items)
 
CPUMotherboardGraphicsRAM
Ryzen R7 1700 Gigabyte GA-AX370-Gaming 5 Sapphire HD 6950 2GiB 2x8GB KFA2 HOF DDR4-3600 
Hard DriveHard DriveHard DriveHard Drive
Crucial MX100 256GB Seagate 600 Series 240GB Seagate 7200.14 2TB Samsung F3 1TB 
CoolingCoolingCoolingCooling
EKWB Supreme HF XSPC Rasa GPU EK XT360 EK 4.0 
OSMonitorMonitorKeyboard
W10 Pro LG IPS235 LG E2250V KUL ES-87 
PowerCaseMouseAudio
SF Leadex II 650W Lian Li PC-A05NB Logitech G9 Xonar DX 
AudioAudio
SMSL SA-S3+Technics CB-250 Sennheiser HD555 
CPUMotherboardRAMHard Drive
AMD A10-5700 Gigabyte F2A75M-HD2 G.SKILL Ares 2133 CL9 Hitachi 5K750 
Hard DriveCoolingOSMonitor
Momentus .7 200GB Noctua NH-L9a Server 2012 R2 Standard AUO B156HW01 
PowerCaseOther
PicoPSU-80-WI-25V AIO Aluminium Handmade TP-Link Archer Something Something Wi-Fi AC 
CPUCPUCPUMotherboard
Core2Duo E6400 Core2Quad Q6600 Pentium Dual Core E5200 AsRock 4COREDUAL-SATA2 R2.0 
GraphicsRAMHard DriveOptical Drive
A dumpload of ancient AGP cards Kingston Value DDR2-667 CL4 2T @CL3 1T Seagate 160GB 7200.10 LG IDE DVD-ROM 
CoolingCoolingOSMonitor
Ghettomade CPU waterblock 49cc 2stroke engine copper radiator WinXP SP2 32bit ProView 17" 
PowerCase
Tacens Radix V 550W Ghetto aluminium bench 
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AGP bencher
(14 items)
 
CPUMotherboardGraphicsRAM
Ryzen R7 1700 Gigabyte GA-AX370-Gaming 5 Sapphire HD 6950 2GiB 2x8GB KFA2 HOF DDR4-3600 
Hard DriveHard DriveHard DriveHard Drive
Crucial MX100 256GB Seagate 600 Series 240GB Seagate 7200.14 2TB Samsung F3 1TB 
CoolingCoolingCoolingCooling
EKWB Supreme HF XSPC Rasa GPU EK XT360 EK 4.0 
OSMonitorMonitorKeyboard
W10 Pro LG IPS235 LG E2250V KUL ES-87 
PowerCaseMouseAudio
SF Leadex II 650W Lian Li PC-A05NB Logitech G9 Xonar DX 
AudioAudio
SMSL SA-S3+Technics CB-250 Sennheiser HD555 
CPUMotherboardRAMHard Drive
AMD A10-5700 Gigabyte F2A75M-HD2 G.SKILL Ares 2133 CL9 Hitachi 5K750 
Hard DriveCoolingOSMonitor
Momentus .7 200GB Noctua NH-L9a Server 2012 R2 Standard AUO B156HW01 
PowerCaseOther
PicoPSU-80-WI-25V AIO Aluminium Handmade TP-Link Archer Something Something Wi-Fi AC 
CPUCPUCPUMotherboard
Core2Duo E6400 Core2Quad Q6600 Pentium Dual Core E5200 AsRock 4COREDUAL-SATA2 R2.0 
GraphicsRAMHard DriveOptical Drive
A dumpload of ancient AGP cards Kingston Value DDR2-667 CL4 2T @CL3 1T Seagate 160GB 7200.10 LG IDE DVD-ROM 
CoolingCoolingOSMonitor
Ghettomade CPU waterblock 49cc 2stroke engine copper radiator WinXP SP2 32bit ProView 17" 
PowerCase
Tacens Radix V 550W Ghetto aluminium bench 
  hide details  
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post #6 of 6
Have you tried

GPU Technical Support by Telephone: 877-284-1566?
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