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Help: "Display Driver Failed to Install" - AMD Radeon 7950 GPU

post #1 of 9
Thread Starter 
i am trying to install the latest gpu drivers for my asus radeon hd 7950, however, catalyst install manager keeps telling me that the display driver failed to install.

i have already done a clean install of windows 7; i actually got the display driver to install correctly earlier yesterday, however, i ended up getting the "black screen of death" after i rebooted the pc into normal mode. after the bsod, i ran the pc in safe mode and restored the os to a different point in time, which eliminated the bsod, but left me without the latest gpu drivers installed. keep in mind, at this point, my system did NOT have any of the latest windows update files installed or downloaded and did NOT have any of the latest mobo drivers installed. even without these other drivers installed, i was still able to install the display drivers from amd successfully, but i ended up getting the black screen of death when i attempted to reboot the computer into normal mode. i thought that i was getting the bsod because i had not updated windows via the update process and i had not yet installed the latest mobo drivers.

i then attempted to install all of the latest windows updates and all of the latest mobo drivers BEFORE attempting to install any GPU drivers (at this point, i was running a version of windows from an earlier time, ie a particular restore point on my system). once all of the windows update files and latest mobo drivers were installed, i attempted to install the latest gpu driver from amd and the latest catalyst software suite (directly from the amd website), however, i received an error along the lines of: "display driver failed to install".

at this point, i decided that i needed to completely remove any and all amd drivers and software from my pc and then attempt to re-install the gpu drivers again after deleting the old files; this is what i did:

1. un-installed amd catalyst install manager via windows os un-install tool
2. restarted my pc
3. ran "driver sweeper" and analyzed my system and then "cleaned" the old amd files from my pc; according to the program, it worked
4. restarted my pc
5. ran "atiman uninstaller" and performed an un-install of all amd files from my pc using the tool; according to the program, it worked
6. restarted my pc
7. went to the asus website and downloaded the catalyst software package and driver update in an attempt to install the display driver correctly this time (i have also tried installing the driver directly from the amd website)
8. installed catalyst software suite and the installer and attempted to install an older version of the gpu display driver (back from 2012)
9. received an error along the lines of: "display driver failed to install" when viewing the installation log

i have gone through the process above and attempted to install the latest beta driver as well with no luck. i have even tried to install an older amd gpu display driver that i downloaded from the amd website with no luck as well

the only thing i can think of that i believe MAY work is if i completely re-install windows 7 again and attempt to install the gpu driver and catalyst cc BEFORE installing any windows updates and mobo drivers; i may still get the bsod though...

when i built this pc 2 months ago, i never had this problem when i attempted to install the gpu drivers. what i did first was i installed ccc and the amd display driver that came on a cd with my video card; after that, i think i may have updapted the display driver by downloading it online via amd's website and i think it did work, but this was 2 months ago. i started getting problems like this when i uninstalled ccc and the display drivers and the attempted to install things again. now, here i am... 1 clean install later and in need of some serious help.

please help me frown.gif

i'm so sick of this.

thank you
Edited by dk88 - 9/2/13 at 10:37am
post #2 of 9
Thread Starter 
okay so this is what i've performed so far...

1. uninstalled all amd drivers and software via windows uninstaller
2. restarted pc
3. uninstalled all amd drivers and software files etc. via driver sweeper *I FOUND NVIDIA FILES ON MY PC FOR SOME REASON?! I do NOT have/never had an nvidia card installed; driver sweeper cleared all amd and nvidia files

4. restarted pc
5. ran atiman uninstaller again in extreme deep mode, manual, and went through the process without error
6. restarted pc
7. i am no operating the pc in normal mode; according to windows, ccc is not installed and there are no amd files on the system; waiting for some help now from overclockers...

okay so here i am. where should i go next? i want to exhaust all of my options before having to perform another clean install of windows 7 and/or switch the gpu pcie slot and/or move the gpu to another pc

thank you again for your interest and help redface.gif; i will rep for responses.
Edited by dk88 - 9/2/13 at 11:11am
post #3 of 9
Thread Starter 
alright, so, i tried to install the driver that came along with the cd, but i ended up getting an error that said "application install failure".



ccc installed just fine as i am able to open it and browse through the options and my asus radeon 7950 shows up in device manager.

at this point, i just tried to install the ccc package from amd that contains the display driver 13.4 (i ran the installer as admin.), but i ended up getting the same error again: "display driver failed to install"

post #4 of 9
Have you tried Atiman or Driver Sweeper while in safe mode?
post #5 of 9
Thread Starter 
Quote:
Originally Posted by Snyderman34 View Post

Have you tried Atiman or Driver Sweeper while in safe mode?

repped. thanks for the reply. here's what i did in order...

1. in normal mode, uninstalled ccc and the display drivers (if any) using windows os uninstaller app

2. restarted pc into safe mode

3. in safe mode, attempted to run atiman uninstaller, atiman is not able to run in safe mode

4. in safe mode, ran driver sweeper, works in safe mode, driver sweeper does NOT detect any left over drivers from ATI or NVIDIA or AMD etc... nothing to clean

5. restarted pc, now i'm operating in normal mode, not sure what to do now

should i try to install the amd gpu drivers while in safe mode? i'm open to doing another clean install of windows 7 os, however, i have a few questions before i do that...

a) after completing my clean install, which hardware drivers should i install first? does it matter in which order i install the hardware drivers? i want to minimize the chances of getting errors again as this process takes a long time

b) if i install my mobo drivers first, then install my gpu drivers, should i install the drivers that came on cd for my mobo and gpu? the ones on the cd are most likely very early versions of the drivers, which may or may not help; i've heard that some people have success in installing the latest drivers only AFTER they've installed earlier versions. also, should i attempt to install ALL OF MY DRIVERS in safe mode? will this minimize the chances of getting errors?

thanks for the help. i will continue to rep people who help me.
Edited by dk88 - 9/3/13 at 2:35pm
post #6 of 9
Should be OK installing in Windows like normal. Do the actual driver (whichever one you're going to use), then the Cap profile from the website. Should do the trick
post #7 of 9
Have you got net framework 4 and 4.5 installed and fully up to date before trying to install the drivers?
post #8 of 9
Thread Starter 
Quote:
Originally Posted by LtMatt View Post

Have you got net framework 4 and 4.5 installed and fully up to date before trying to install the drivers?



yes, as i said before, before installing any hardware drivers for my system, i installed ALL microsoft windows updates (over 115 of them); framework 4 and 4.5 were installed before anything else. i appreciate the help, thanks.

should i do another clean install and update windows first, then hardware drivers at earliest updates, and see how things go? what do you think i should do?
post #9 of 9
Sorry for the late reply, forgot i posted here.

Honestly im not sure. Problems like this have been caused by net framework previously, but as you said you have all that installed and up to date.

Probably best to drop Thracks (amd rep) a private message and ask him for a suggestion.

http://www.overclock.net/u/294166/thracks
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