Another big issue is packing them correctly. A lot of places don't do it right... in fact most of them don't. Usually for reasons like cutting cost or time, minimalism, or just being ignorant to the matter. If you receive an HDD wrapped in just bubble wrap in a shipping box and that's it, that's NOT okay. Newegg used to do this which caused a lot of DOA drives. I guess shipping them correctly ended up being cheaper than paying employees to deal with tons of returned drives, because apparently they're doing that, plus peanuts now... which is slightly better, but still not the proper way to ship a drive.
HDD's are very fragile and damage easily from being knocked around. Even if you use a lot of packing material, packing them tight so they move around in sync with every movement of the shipping box is the best way to guarantee they show up at your door DOA, especially in a smaller box which will get knocked around more than a larger box. And the damage may not even appear for a moth, a year, or even several years. If the drive isn't DOA from being knocked around, its probably lost some of its durability and is more likely to break from normal use over a shorter time period, or the next slightest little bump could finish the job. I made a thread about this in this area of the forum asking for the best stores to order hard drives from who pack them correctly, and this was one of the replies:
Originally Posted by ixsis
The last dozen HDD I've gotten from Amazon were all individually packaged in small plain brown boxes that had HDD suspension pieces on each end of the drive, securing the drive. Those small boxes were in larger boxes that had the airpack.
I think I found a picture of what he's talking about
In any case, they can't take being knocked around and people aren't shipping them right resulting in a lot of DOA and failing drives. So choose who you order from carefully. One thing's for sure I'm never ordering a drive from Newegg.Edited by Drahadis - 9/5/13 at 7:22pm