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Shipping a order inquiries

post #1 of 6
Thread Starter 
Hello All!!

Over the last couple of years we have been responding to shipping and order inquiries through PMs and posts here on OCN. This method for contacting us has become overwhelming due to the lack of information in these PMs and posts (name, order number, shipping address for shipping quotes etc...) It also makes it difficult to keep track of inquires when there are multiple sources of contact. We are now asking that if anyone has any questions about their order please email customer support at CS@caselabs.net

Because Jim and I may not check the forum on a daily basis, your inquires will be responded to faster when emailing customer support.

Thank you all in advance thumb.gif

-The entire CaseLabs team
Zeus (X99)
(15 items)
 
Green Hornet
(16 items)
 
Toxic
(8 items)
 
CPUMotherboardGraphicsRAM
Intel I7-5930K EVGA X99 Classified EVGA SC GTX980Ti x 3 Crucial Ballistix 2400 MHz DDR4 (64GB) 
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CoolingCoolingMonitorPower
Hardware Labs GTX 480 Hardware Labs GTX 560 Dell U3011 30" IPS Display x 2 EVGA 1600 Watt 
CaseOtherOther
CaseLabs SMA8 LSI RAID Controller Software: Solidworks, Cinema4D, Octane Render, ... 
CPUMotherboardGraphicsRAM
Intel I7-6700K ASUS Maximus Gene VIII mATX Gigabyte GeForce GTX1070 Mini Crucual Ballistix 2400MHz DDR (64 GB) 
Hard DriveHard DriveHard DriveHard Drive
Samsung V-NAND 950 Pro SSD - 256GB Samsung 850 EVO 1TB SSD (RAID 1) Samsung 850 EVO 1TB SSD (RAID 1) Seagate 2TB Enterprise HDD 
CoolingCoolingOSMonitor
Noctua NH-D9L Low Profile CPU Cooler Gelid Solutions WING 12 UV 120mm Case Fan (2X) Windows 10 Pro ACER Curved 34" Ultrawide 21:9 
PowerCaseOtherOther
Silverstone 600 SFX GOLD Modular PSU CaseLabs Bullet BH4 (Lime) MOD-ONE Black Double-G Case Feet Darkside UV LED Case Lighting 
CPUMotherboardGraphicsRAM
Intel I7-4770K ASUS Maximus VI Impact EVGA Titan GSkill 16 GB DDR3-1600 
Hard DriveCoolingOSCase
Samsung SSD 512MB 840 x 2 (RAID 0) EK Blocks, 280 x 60mm (2)  Windows 8.1 Pro 64 Bit CaseLabs Mercury S3 & Pedestal 
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Zeus (X99)
(15 items)
 
Green Hornet
(16 items)
 
Toxic
(8 items)
 
CPUMotherboardGraphicsRAM
Intel I7-5930K EVGA X99 Classified EVGA SC GTX980Ti x 3 Crucial Ballistix 2400 MHz DDR4 (64GB) 
Hard DriveHard DriveOptical DriveCooling
Samsung PCI M.2 (512GB) Seagate Enterprise HDD (4TB x 8) LG Blu-ray EK Blocks, Pumps and rervoirs 
CoolingCoolingMonitorPower
Hardware Labs GTX 480 Hardware Labs GTX 560 Dell U3011 30" IPS Display x 2 EVGA 1600 Watt 
CaseOtherOther
CaseLabs SMA8 LSI RAID Controller Software: Solidworks, Cinema4D, Octane Render, ... 
CPUMotherboardGraphicsRAM
Intel I7-6700K ASUS Maximus Gene VIII mATX Gigabyte GeForce GTX1070 Mini Crucual Ballistix 2400MHz DDR (64 GB) 
Hard DriveHard DriveHard DriveHard Drive
Samsung V-NAND 950 Pro SSD - 256GB Samsung 850 EVO 1TB SSD (RAID 1) Samsung 850 EVO 1TB SSD (RAID 1) Seagate 2TB Enterprise HDD 
CoolingCoolingOSMonitor
Noctua NH-D9L Low Profile CPU Cooler Gelid Solutions WING 12 UV 120mm Case Fan (2X) Windows 10 Pro ACER Curved 34" Ultrawide 21:9 
PowerCaseOtherOther
Silverstone 600 SFX GOLD Modular PSU CaseLabs Bullet BH4 (Lime) MOD-ONE Black Double-G Case Feet Darkside UV LED Case Lighting 
CPUMotherboardGraphicsRAM
Intel I7-4770K ASUS Maximus VI Impact EVGA Titan GSkill 16 GB DDR3-1600 
Hard DriveCoolingOSCase
Samsung SSD 512MB 840 x 2 (RAID 0) EK Blocks, 280 x 60mm (2)  Windows 8.1 Pro 64 Bit CaseLabs Mercury S3 & Pedestal 
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post #2 of 6
A general question about shipping: if an order has multiple items with differing fulfillment periods, is the entire order held and shipped at one time, or are individual components shipped as they are ready?
post #3 of 6
Hi guys!

I am trying to get a mail through to Caselabs, but their mail delivery subsystem Bounces my emails. It worked the 22nd of october.

Anyone who can give me an idea about what has happened?
post #4 of 6
Not sure about the email, their inbox might just be swamped.

BTW this is an older thread and may not apply any more to you. CL changed their webstore & you can get international shipping quotes there now. Just go through and complete checkout, you should be able to get shipping estimate before you have to commit (I believe the system will do most countries). Duties and import charges will not be included; that will come on your end.
post #5 of 6
Thank you for Your reply.

I am wa past just wondering about pricing and such. There is a SM8 With my name on it, paid for, and i have some questions about that matter.

But as i aid, can't get hold of any of them...
post #6 of 6
Quote:
Originally Posted by Lars-Erik View Post

Hi guys!

I am trying to get a mail through to Caselabs, but their mail delivery subsystem Bounces my emails. It worked the 22nd of october.

Anyone who can give me an idea about what has happened?

We had a few issues, but all has been corrected. We apologize for the inconvenience.
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