Originally Posted by givmedew
I doubt anyone is going to be better than EVGA and you have someone saying MSI is almost as good. I wouldn't buy an EVGA motherboard though because I wouldn't spend $400 on a board and I wouldn't buy their only $220 board. I have had good experiences with Gigabyte but also a bad experience where they wouldn't honor a warranty on a product that was purchased outside of North America even though it was bought at an authorized seller in a retail package. That should not have mattered but it doesn't mean they have a bad RMA process. It said right on the box with the serial number that it had a 3 year warranty so I don't know where they got off declining it just because it was bought in Dubai.
But anyways look at that search I think you can learn more about the bad scenarios (ones people talk about) than the good. I have learned one thing very clearly. Stay away from ASUS. I will never buy an ASUS product again but not because of the RMA process... but because of other things and the RMA process.
I would expect that ASRock does a good job too but see if you can make that assumption on your own.
Don't just go by what a few people tell you in this thread when there is already tons of chat about bad situations that have already been typed up.
Thank you, you are rigth, just wanted to know the folk's knowledge, i understand you in USA (and other countries with company representatives) the RMA issues are in second place, hard or easy, you still can process RMA from your houses. My problem is that i live outside USA in Southamerica, RMA politics have to be clear if don't want to have a Extreme Motherboard as paperweigth. I have been contacting different's motherboads manufactors asking regarding this matter, just for the record of somebody buying from USA but living Latinamerica.
* EVGA: They alow the buyer to ship directly RMA to their USA basement Brea, California, and once fixed, they will ship directly abroad, but buyer have to pay any shipping and taxes cost. They response two hours after i contacted them.
* Gigabyte: Same story as EVGA, but they took a couple of days to response my question. Representative told me they are making efforts to expand their presence on Latinamerica in order to offer support and selling centers (i hope they do some day). A friend here in my country processed a RMA Mobo to USA, and was fast and effective. Item Fixed at once.
* Asrock: They response that they will need me to ask a friend or family living in USA adress to ship to Asrock Basement, because they will ship only to USA adress aswell. Since i don't have family in USA this doesn't work for me, however they reply my question 1 hour after i contacted Techical Support, very fast indeed. A shame they are not interested on Latinamerican market.
* ASUS: Same as Asrock, they response fast.
*ECS: I didn't contact them.
* MSI: I contacted them trough USsales@msi.com, but they never wrote back. I still don't understand their RMA politics, they seems to have tecnical service in my country but it just says regarding to Notebook, AIO & Desktop. It don't say nothing about Motherboards. I'm gonna call the phone to ask well.
It's seems EVGA and Gigabyte are my only options avaibles if want to keep safe my back.
However, amazon.com has Square Trade protection plan, for 1 - 3 - 5 years. It's seems to be the solution, if they can process my warranties from USA itself it would be great, so i can choose the motherboard i like no matter about Customer or RMA service.
Anyone knows something about this protecion plan?Edited by Sujeto 1 - 9/6/13 at 9:01pm