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Custom Work - permanently suspended

post #1 of 96
Thread Starter 
Hello all!!

This question comes up more often than most.

Do you guys do custom work? The answer is... if we can.

We have made parts form time to time for some very lucky people. It really just depends on if we have something in development. Something like...

1. 140.x Flex-Bay fan/rad mounts.
2. 4U server support tray for the TX10
3. 140mm standard/offset/90 degree fan mounts
4. Vertical HDD mount for the TX10
5. Possibly some other cool things I can't mention biggrin.gif

When we have the spare time, we can't spend it on making custom parts because we need to use that time for R&D. If we come across a time where we have the means to do custom work, we will. We thank everyone for your understanding.

-The CaseLabs Team


We have made a difficult decision to permanently suspend custom orders.

In the interest of having an open dialog with the community about why we have taken this step:

There is a big difference between a mod shop and a production facility even if the production company is small (like us). It’s perfectly understandable though how it may be hard to distinguish the difference between the two if you don’t have experience in those environments. One is optimized to efficiently produce one-off parts while the other is optimized to produce many parts. The two don’t cross over well because they are run very differently.

Many of the change requests we get require altering the fabrication process. For example: adding 10mm to the height of a top cover. That “simple” change requires: (1) an extended conversation with the customer to confirm what is need, (2) Engineering/programming for the CNC machines, (3) Drawings to be created so that machine operators know what they are making, (4) Machine setup on two major work centers (taking them off-line from production work) and several minor work centers, (5) Job-tracking for a single item job, (6) Full Q/C and test fit for a single item.

Doing all that is expensive, so a part like that should cost $250-$300 (and honestly I wouldn’t want to do it at that price for the reasons below). Of course, people would balk at that and claim that they were being “ripped off”, so we’ve charged much less. I even had one guy in a very similar example get very upset because were “only adding a few dollars’ worth of aluminum” to the cost of the part. Of course, he missed the obvious, but that’s what we have to deal with on a regular basis. To be honest, it’s not worth the hassle.

The more complicated issue is that as we get more successful, the demand for custom parts grows with it. Aside from the economic issues, it would quickly get to a point where we could do nothing else. Had we not suspended custom parts last fall, the S8 would never have been produced and accessory development would come to a standstill.

Our goal has been to make our cases easier to modify, so there is less need for custom parts. We have more “blank” parts and most of our cases now are made up of individual panels that can be replaced. We’ll continue to add more options and accessories as we see demand for them.

While some changes are easier than others, the issues of playing favorites comes up (“Why did you make his part and not mine?”). Ultimately it’s a lose-lose proposition. That’s not to say that you won’t ever see prototype or “concept” parts from time to time. We’ll occasionally test the waters that way, but we control the design, so it’s a different thing.

You have all been great and I can’t tell you how much we value your support. That’s why I thought it was important to have an open and honest discussion of the issues behind this.

Thank you smile.gif
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Zeus (X99)
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CPUMotherboardGraphicsRAM
Intel I7-5930K EVGA X99 Classified EVGA SC GTX980Ti x 3 Crucial Ballistix 2400 MHz DDR4 (64GB) 
Hard DriveHard DriveOptical DriveCooling
Samsung PCI M.2 (512GB) Seagate Enterprise HDD (4TB x 8) LG Blu-ray EK Blocks, Pumps and rervoirs 
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Hardware Labs GTX 480 Hardware Labs GTX 560 Dell U3011 30" IPS Display x 2 EVGA 1600 Watt 
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CaseLabs SMA8 LSI RAID Controller Software: Solidworks, Cinema4D, Octane Render, ... 
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post #2 of 96
Does getting the case and case accessories custom painted part of this also?
post #3 of 96
Thread Starter 
No, that's a different thing. Custom paint is subject to line availability.

The thing is as we add more case models to the line-up, the demand for new accessories rises as well leaving less and less time for custom projects. However, That doesn't mean we don't want to hear about your ideas. Many of them have made their way into case options or new accessories thumb.gif
Edited by Case Labs - 9/7/13 at 7:23am
Zeus (X99)
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Green Hornet
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CPUMotherboardGraphicsRAM
Intel I7-5930K EVGA X99 Classified EVGA SC GTX980Ti x 3 Crucial Ballistix 2400 MHz DDR4 (64GB) 
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Hardware Labs GTX 480 Hardware Labs GTX 560 Dell U3011 30" IPS Display x 2 EVGA 1600 Watt 
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CaseLabs SMA8 LSI RAID Controller Software: Solidworks, Cinema4D, Octane Render, ... 
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Zeus (X99)
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CPUMotherboardGraphicsRAM
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Hard DriveHard DriveOptical DriveCooling
Samsung PCI M.2 (512GB) Seagate Enterprise HDD (4TB x 8) LG Blu-ray EK Blocks, Pumps and rervoirs 
CoolingCoolingMonitorPower
Hardware Labs GTX 480 Hardware Labs GTX 560 Dell U3011 30" IPS Display x 2 EVGA 1600 Watt 
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CaseLabs SMA8 LSI RAID Controller Software: Solidworks, Cinema4D, Octane Render, ... 
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post #4 of 96
Is there a possible future for larger Flex-Bay solid/ventilated covers, as to have a single complete cover for cases instead of separate 1, 2, and 3 bay covers? thinking.gif
post #5 of 96
Quote:
Originally Posted by Timberwolf21 View Post

Is there a possible future for larger Flex-Bay solid/ventilated covers, as to have a single complete cover for cases instead of separate 1, 2, and 3 bay covers? thinking.gif

Most likely not. The problem is how big do you make them?? Our cases range from 7 bays to 18 bays so we would need to make and inventory way too many.
post #6 of 96
Hello Kevin,

Is it possible to get T10 with custom 140.3 mounting holes at top and bottom instead of 120.3?

Upd: Or M10, but i guess there is no difference for you, if it's possible.

Thank you.
Edited by Absorbed - 9/13/13 at 6:27am
post #7 of 96
Thread Starter 
Unfortunately a 140.3 won't fit inside the frame of a T10/M10, so that won't be an option I'm afraid frown.gif
Zeus (X99)
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CPUMotherboardGraphicsRAM
Intel I7-5930K EVGA X99 Classified EVGA SC GTX980Ti x 3 Crucial Ballistix 2400 MHz DDR4 (64GB) 
Hard DriveHard DriveOptical DriveCooling
Samsung PCI M.2 (512GB) Seagate Enterprise HDD (4TB x 8) LG Blu-ray EK Blocks, Pumps and rervoirs 
CoolingCoolingMonitorPower
Hardware Labs GTX 480 Hardware Labs GTX 560 Dell U3011 30" IPS Display x 2 EVGA 1600 Watt 
CaseOtherOther
CaseLabs SMA8 LSI RAID Controller Software: Solidworks, Cinema4D, Octane Render, ... 
CPUMotherboardGraphicsRAM
Intel I7-6700K ASUS Maximus Gene VIII mATX Gigabyte GeForce GTX1070 Mini Crucual Ballistix 2400MHz DDR (64 GB) 
Hard DriveHard DriveHard DriveHard Drive
Samsung V-NAND 950 Pro SSD - 256GB Samsung 850 EVO 1TB SSD (RAID 1) Samsung 850 EVO 1TB SSD (RAID 1) Seagate 2TB Enterprise HDD 
CoolingCoolingOSMonitor
Noctua NH-D9L Low Profile CPU Cooler Gelid Solutions WING 12 UV 120mm Case Fan (2X) Windows 10 Pro ACER Curved 34" Ultrawide 21:9 
PowerCaseOtherOther
Silverstone 600 SFX GOLD Modular PSU CaseLabs Bullet BH4 (Lime) MOD-ONE Black Double-G Case Feet Darkside UV LED Case Lighting 
CPUMotherboardGraphicsRAM
Intel I7-4770K ASUS Maximus VI Impact EVGA Titan GSkill 16 GB DDR3-1600 
Hard DriveCoolingOSCase
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Zeus (X99)
(15 items)
 
Green Hornet
(16 items)
 
Toxic
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CPUMotherboardGraphicsRAM
Intel I7-5930K EVGA X99 Classified EVGA SC GTX980Ti x 3 Crucial Ballistix 2400 MHz DDR4 (64GB) 
Hard DriveHard DriveOptical DriveCooling
Samsung PCI M.2 (512GB) Seagate Enterprise HDD (4TB x 8) LG Blu-ray EK Blocks, Pumps and rervoirs 
CoolingCoolingMonitorPower
Hardware Labs GTX 480 Hardware Labs GTX 560 Dell U3011 30" IPS Display x 2 EVGA 1600 Watt 
CaseOtherOther
CaseLabs SMA8 LSI RAID Controller Software: Solidworks, Cinema4D, Octane Render, ... 
CPUMotherboardGraphicsRAM
Intel I7-6700K ASUS Maximus Gene VIII mATX Gigabyte GeForce GTX1070 Mini Crucual Ballistix 2400MHz DDR (64 GB) 
Hard DriveHard DriveHard DriveHard Drive
Samsung V-NAND 950 Pro SSD - 256GB Samsung 850 EVO 1TB SSD (RAID 1) Samsung 850 EVO 1TB SSD (RAID 1) Seagate 2TB Enterprise HDD 
CoolingCoolingOSMonitor
Noctua NH-D9L Low Profile CPU Cooler Gelid Solutions WING 12 UV 120mm Case Fan (2X) Windows 10 Pro ACER Curved 34" Ultrawide 21:9 
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Silverstone 600 SFX GOLD Modular PSU CaseLabs Bullet BH4 (Lime) MOD-ONE Black Double-G Case Feet Darkside UV LED Case Lighting 
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Intel I7-4770K ASUS Maximus VI Impact EVGA Titan GSkill 16 GB DDR3-1600 
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post #8 of 96
Yes, i see what at least it's impossible to make two 140.3 lines at top and bottom, at least because MB part wide than rest. But maybe at least single 140.3 at top and bottom...
post #9 of 96
Thread Starter 
It's not the width but the length. A 140.3 is significantly longer than a 120.3 and won't work with the depth of the case.
Zeus (X99)
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Green Hornet
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CPUMotherboardGraphicsRAM
Intel I7-5930K EVGA X99 Classified EVGA SC GTX980Ti x 3 Crucial Ballistix 2400 MHz DDR4 (64GB) 
Hard DriveHard DriveOptical DriveCooling
Samsung PCI M.2 (512GB) Seagate Enterprise HDD (4TB x 8) LG Blu-ray EK Blocks, Pumps and rervoirs 
CoolingCoolingMonitorPower
Hardware Labs GTX 480 Hardware Labs GTX 560 Dell U3011 30" IPS Display x 2 EVGA 1600 Watt 
CaseOtherOther
CaseLabs SMA8 LSI RAID Controller Software: Solidworks, Cinema4D, Octane Render, ... 
CPUMotherboardGraphicsRAM
Intel I7-6700K ASUS Maximus Gene VIII mATX Gigabyte GeForce GTX1070 Mini Crucual Ballistix 2400MHz DDR (64 GB) 
Hard DriveHard DriveHard DriveHard Drive
Samsung V-NAND 950 Pro SSD - 256GB Samsung 850 EVO 1TB SSD (RAID 1) Samsung 850 EVO 1TB SSD (RAID 1) Seagate 2TB Enterprise HDD 
CoolingCoolingOSMonitor
Noctua NH-D9L Low Profile CPU Cooler Gelid Solutions WING 12 UV 120mm Case Fan (2X) Windows 10 Pro ACER Curved 34" Ultrawide 21:9 
PowerCaseOtherOther
Silverstone 600 SFX GOLD Modular PSU CaseLabs Bullet BH4 (Lime) MOD-ONE Black Double-G Case Feet Darkside UV LED Case Lighting 
CPUMotherboardGraphicsRAM
Intel I7-4770K ASUS Maximus VI Impact EVGA Titan GSkill 16 GB DDR3-1600 
Hard DriveCoolingOSCase
Samsung SSD 512MB 840 x 2 (RAID 0) EK Blocks, 280 x 60mm (2)  Windows 8.1 Pro 64 Bit CaseLabs Mercury S3 & Pedestal 
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Zeus (X99)
(15 items)
 
Green Hornet
(16 items)
 
Toxic
(8 items)
 
CPUMotherboardGraphicsRAM
Intel I7-5930K EVGA X99 Classified EVGA SC GTX980Ti x 3 Crucial Ballistix 2400 MHz DDR4 (64GB) 
Hard DriveHard DriveOptical DriveCooling
Samsung PCI M.2 (512GB) Seagate Enterprise HDD (4TB x 8) LG Blu-ray EK Blocks, Pumps and rervoirs 
CoolingCoolingMonitorPower
Hardware Labs GTX 480 Hardware Labs GTX 560 Dell U3011 30" IPS Display x 2 EVGA 1600 Watt 
CaseOtherOther
CaseLabs SMA8 LSI RAID Controller Software: Solidworks, Cinema4D, Octane Render, ... 
CPUMotherboardGraphicsRAM
Intel I7-6700K ASUS Maximus Gene VIII mATX Gigabyte GeForce GTX1070 Mini Crucual Ballistix 2400MHz DDR (64 GB) 
Hard DriveHard DriveHard DriveHard Drive
Samsung V-NAND 950 Pro SSD - 256GB Samsung 850 EVO 1TB SSD (RAID 1) Samsung 850 EVO 1TB SSD (RAID 1) Seagate 2TB Enterprise HDD 
CoolingCoolingOSMonitor
Noctua NH-D9L Low Profile CPU Cooler Gelid Solutions WING 12 UV 120mm Case Fan (2X) Windows 10 Pro ACER Curved 34" Ultrawide 21:9 
PowerCaseOtherOther
Silverstone 600 SFX GOLD Modular PSU CaseLabs Bullet BH4 (Lime) MOD-ONE Black Double-G Case Feet Darkside UV LED Case Lighting 
CPUMotherboardGraphicsRAM
Intel I7-4770K ASUS Maximus VI Impact EVGA Titan GSkill 16 GB DDR3-1600 
Hard DriveCoolingOSCase
Samsung SSD 512MB 840 x 2 (RAID 0) EK Blocks, 280 x 60mm (2)  Windows 8.1 Pro 64 Bit CaseLabs Mercury S3 & Pedestal 
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post #10 of 96
I see, thank you.
I just check Pedestal (M8/M10/T10) may contain:
Max Radiator Size: 140.3

So, it's why i ask about it.
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