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SBG 6580 Ethernet Port Issue

post #1 of 3
Thread Starter 
So I have an issue. It seems like a couple nights ago while in the middle of a Skype conversation, I lost internet to my desktop randomly. I unplugged and plugged in the cable connection at the router and this seemed to bring it back up for about 30 minutes. At this time the internet connection went out and I noticed that the green led indicator lights on the ports themselves are no longer lit. I am concerned that un-plugging and plugging in the cables may have caused an electric shock frying the ports. I have checked the wireless internet and this is working correctly. Im trying to figure out ways to solve this issue, though goggle searching "SBG6850 ethernet ports not working" doesnt appear to be bringing up too many results.

So far here is what I have tried:

Reseting the device
Factory reseting the device
Un plugging all cables
Trying different cables

Any help would be appreciated
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1x Crucial Mx512, 2x 1tb Samsung, 1 500gb Maxtor 1x Asus Blu ray Corsair H100i Windows 10 64 Bit 
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post #2 of 3
Thread Starter 
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1x Crucial Mx512, 2x 1tb Samsung, 1 500gb Maxtor 1x Asus Blu ray Corsair H100i Windows 10 64 Bit 
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Acer 23" 1080p P235Hbmid Samsung 65" UN65FH6001FXZA Rosewill RK9000 NZXT HALE 850W 
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NZXT Crafted Series Phantom Black / Green Trim ... Logitech G400 OCZ HYPERSONIC Gaming Mouse Pad Logitech Z313 25 W 2.1 Speaker System 
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Home Computer
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CPUMotherboardGraphicsRAM
i5-6600k  ASUS ROG MAXIMUS VIII HERO LGA 1151 Intel Z170 Sapphire R9-290 Tri-x HyperX Savage 16GB (4 x 4GB) DDR4 3000 
Hard DriveOptical DriveCoolingOS
1x Crucial Mx512, 2x 1tb Samsung, 1 500gb Maxtor 1x Asus Blu ray Corsair H100i Windows 10 64 Bit 
MonitorMonitorKeyboardPower
Acer 23" 1080p P235Hbmid Samsung 65" UN65FH6001FXZA Rosewill RK9000 NZXT HALE 850W 
CaseMouseMouse PadAudio
NZXT Crafted Series Phantom Black / Green Trim ... Logitech G400 OCZ HYPERSONIC Gaming Mouse Pad Logitech Z313 25 W 2.1 Speaker System 
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post #3 of 3
Do you have a spare ethernet NIC lying around? The port on your computer could be having issues, if wireless works fine.

You can also get a special ethernet end that has the recieving pairs connected to the sending ends, and vice versa.(Loopback plug?) This is designed to tell if your NIC is bad.
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Green Dragon
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Windows 10 Professional 64-bit Acer G7 G237HLbi Acer G7 G237HLbi Acer G7 G237HLbi 
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