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Asus Warranty Help and Advice (ASUS MB over 12 months)

post #1 of 2
Thread Starter 
Hi All

I would just like some help and advice. I bought a motherboard from a reputable company. It was an ASUS P67 ROGBoard. It was over 12 months so it was sent of for RMA. After 6 weeks of chasing the Company has given me 2 options, as ASUS no longer have the board in stock.

Option 1 a £67 refund the board cost well over £300
Options 2 An Asrock z68 board , or a refurbished Asus Maximus z68 board with cosmetic damage and missing IO Sheild.

I am absolutely appalled with there service and options and excuses they have given to me. Surely Asus give a replacement board or something better if its out of stock and discontinued?

The company is just trying to replace my board with absolutely any board they currently have. When I mentioned I wanted to speak to the manager as they only game me the options of the Asrock, I explained its no where near to the spec of the board I RMA’d , the replied that’s all we can do. I then contested and said I wanted to speak to the manager. After being put on hold they tell me they have a Asus z68 board with some cosmetic damage and missing I0 shield. The well test it and give my that as replacement. Surely am entitled to a refurbished fully working board by Asus, whether it is a replacement or a newer model.

Please help where do I stand. I am based in the UK so is the Company.

Thanks
My Rig
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Intel 2600K Asus Maximus IV Extreme Asus ATI Radeon HD 6950 DirectCU II 2048MB Corsair 4GB Dominator 
Hard DriveOptical DriveOSMonitor
OCZ 60gb SSD Samsung SH-S203D 20X DVD±RW Windows 7 64 Bit Samsung SM-2032MW Pebble 20" 
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My Rig
(13 items)
 
  
CPUMotherboardGraphicsRAM
Intel 2600K Asus Maximus IV Extreme Asus ATI Radeon HD 6950 DirectCU II 2048MB Corsair 4GB Dominator 
Hard DriveOptical DriveOSMonitor
OCZ 60gb SSD Samsung SH-S203D 20X DVD±RW Windows 7 64 Bit Samsung SM-2032MW Pebble 20" 
PowerCase
Zalman dual heatpipe cooled 850 watt PSU Thermaltake VG4000SNA Xaser VI Aluminium 
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post #2 of 2
I'd file a complaint against the company that you bought the board from.
https://www.gov.uk/consumer-protection-rights
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Intel i5 4670K MSI Z87-GD65 Asus GTX 660 DC2-OC  G.Skill RipjawsX 4x4GB 1600 
Hard DriveOptical DriveCoolingOS
OCZ Agility 60GB none Noctua NH-U12P Windows 8 
MonitorKeyboardPowerCase
Dell U2312HM CoolerMaster Quick Fire CMStorm Red Corsair 650HX Lian Li PC-K9WX 
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Logitech G400 Creative X-Fi HD USB 
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Daily Workhorse
(15 items)
 
  
CPUMotherboardGraphicsRAM
Intel i5 4670K MSI Z87-GD65 Asus GTX 660 DC2-OC  G.Skill RipjawsX 4x4GB 1600 
Hard DriveOptical DriveCoolingOS
OCZ Agility 60GB none Noctua NH-U12P Windows 8 
MonitorKeyboardPowerCase
Dell U2312HM CoolerMaster Quick Fire CMStorm Red Corsair 650HX Lian Li PC-K9WX 
MouseAudio
Logitech G400 Creative X-Fi HD USB 
  hide details  
Reply
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