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Window Update won't update - Page 2

post #11 of 19
Thread Starter 
Quick update. Anything I try to download it blocks me from installing saying the download had a virus detected. Leads me to believe that the virus is still active blocking me from downloading and installing anything even from a reputable site. Like cccleaner, Malewarebytes and even comcast norton.
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The Nameless One
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post #12 of 19
OK can you download on a 2nd computer and put on a flash drive?
Usually running the rkill in safe mode helps kill this "blocking" of installing applications. But not always. If nothing is working then your best bet is to back up all your data to the external hard drive and do a full format of the PC. 9 times out of 10 it is not worth fighting the virus. thumb.gif
post #13 of 19
Thread Starter 
I have the restore disc but there is a partition as well that says restore to original is that better to use because it puts what Dell put back in the days instead of searching for all the drivers for gpu, audio, Bluetooth, finger scanner, wifi, webcam and etc? I'm not getting paid for this so I don't want to spend hours on it.
The Nameless One
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The Nameless One
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post #14 of 19
ok Its a Dell, and as far as getting drivers dell makes it rather easy. Put in the express service code on their site and it will give you a list of the drivers, download them to a flash drive. (after you backed up the data)Then reformat the whole drive! I always remove the recovery partition. then install the drivers you downloaded from Dell's site and you will have a nice clean PC. Good Luck thumb.gif
post #15 of 19
Thread Starter 
I ran rkill but not sure what I am looking at:

The Nameless One
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The Nameless One
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post #16 of 19
download the tools posted earlier onto a flash drive from a different computer.

Add TDSS killer to your toolbox too: http://usa.kaspersky.com/downloads/tdsskiller
 
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post #17 of 19
Sorry man could not check over the weekend!

Yes TDSS Killer is a GREAT tool too!

Any update on how things worked out?
post #18 of 19
Thread Starter 
I got tired and just reformatted the whole laptop. It if running perfect. Client is happy. Thank you. +1
The Nameless One
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The Nameless One
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post #19 of 19
Judging by your rkill screenshots that is what i would have done too! Glad it all worked out thumb.gif
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