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Whats the best UK ISP?

post #1 of 24
Thread Starter 
Hi there fellas,

I am moving to a new place in a few days and it is time to change my ISP therefore. I am here to ask for opinions/suggestions on which one to go with.

For the record, I am living in Leicester, England, and I've had Virgin Media for the past year. And I've got to say it was the WORST ISP I have ever had. Even worse than when I had a 56k connection back in the day. Yea it was just that bad. It was so bad that I didn't even have access to the internet at peak times on most days of the year and after calling them numerous times, they said I should just deal with it. Absolutely the worst ISP ever.

The problem is, I work as a web designer/developer, I manage a web hosting business as well (not in house, that is I don't have servers in my house, but I spend a lot of time on my site and dealing with clients etc.), I play a lot of online games, and I listen to Spotify and YouTube 24/7. In other words, I'm a heavy internet user.

I need an ISP which can offer me unlimited or a high amount of space per month. I'd say on average I use about 150 to 300 GB per month. And hopefully at a reasonable price without throttling or limiting me at peak times.

I know I'm asking for the impossible but I know ISPs like that exist, they're usually just hard to find. I've lived in Brussels for 5 years and I had unlimited everything 24/7 from my ISP for 20 bucks per month.

So there it is, I need a a decent ISP/ the best ISP in the UK. What do you (British) OCNers recommend?

Thanks smile.gif
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post #2 of 24
Im with a small company called Vivaciti. They are a talk talk reseller I beleive.

I live in the sticks but close to the village exchange. Therefore I pull 20Mbps down and 1 Up with their ADSL2+ LLU service.

That on its own is on a 1 Month rolling contract which costs about £19 a month. However I pay an extra £21 a month to have all traffic management removed.

Costs me £40 a month but I get a reliable, fast connection with absolutely NO traffic management at any period during day or night.

They do Fibre services in areas where BT have run Fibre to the Cabinet now as well (VDSL) so thats probably worth looking at. There technical support is great. Its a small company so I pick up the phone and am straight onto their top end (probably only) technical guys.

Not cheap, but can't fault them.

Ive been with a few ISP's when I lived in Bracknell. BT, UKOnline and Sky. BT was easily the best of the 3.

Also, I have a load of servers in the Datanet datacentre. Datanet also happen to be an ISP and the guys in the office are GREAT! They have an incredible level of service as a company.
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post #3 of 24
My 2nd line is with BT, haven't had a problem with it and I torrent on it a lot and download steam games and large files.

I have downloaded 53GB this month and uploaded 14GB.
Edited by driftingforlife - 9/26/13 at 1:40pm
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post #4 of 24
I know uve said they are bad, but virgin media fibre / cable is great (there ADSL is AWFULL), Ask4 are good but i think they are student only in leicester, Zen are who we use at the company and we have had no problems (not the fastest though)

But for the love of the interwebs stay away from talk talk ... I mean dont even entertain the idea ... just dont ... talk talk = bad, its taken then 2 months to arange for bt to come, i have internet but no phone line, and they took 4 attempts to get this far. there tech support is appaling (asked what ip ranges they have ... got told 192.168.0.1) and they screw with DNS (they T proxy some traffic to there own servers .. and they impersonate others*cough* google* http://62.24.154.25/ -_-)
Code:
inetnum:        62.24.128.0 - 62.24.159.255
netname:        OPAL-ISP
descr:          TalkTalk Communications Core Network

[alex@pc-193-54 ~]$ host google.com
google.com has address 62.24.154.99



Edited by Ulquiorra - 9/26/13 at 2:46pm
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post #5 of 24
I have Virgin Media 120mb. 2976821731.png

Its good when it works, but god it drops out a lot.
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post #6 of 24
I would have said O2/BE but they are in the process of moving their customers to Sky (who suck) due to Sky buying them out. I am looking for a new ISP as we speak.
post #7 of 24
Quote:
Originally Posted by Bitemarks and bloodstains View Post

I would have said O2/BE but they are in the process of moving their customers to Sky (who suck) due to Sky buying them out. I am looking for a new ISP as we speak.

Ours just switched sky on monday, its working ok so far and it's cheap with the deal we got.

I recommend BT, they have improved as before I would NEVER have used them but im running BT for my 2nd line.
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post #8 of 24
Just got BT Infinity 2 installed, i'm down south and last year i had Infinity 1 and that was pretty much perfect throughout the year. The call centres are sketchy but then again its the way things are these days.

Was pretty impressed too, the BT Home Hub 4 has wireless N and dual band wireless aswell woo! biggrin.gif
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post #9 of 24
We've always been with Virgin/Ntlworld.

In the space of ~5 years we;ve had two issues. First was for period of say 3-6 months we had intermittent connection where at one point I was rebooting the router like once an hour. Rang ISP they sent tech out who said too much crap coming from the green box in the street. Fixed.

Problem 2. years after the initial incident very recently our connection started dropping out again and one day internet just went down. Rang virgin out, they sent a tech out and miraculously the problem fixed itself like the day he arrived. So no issues since.

So all in all pretty happy, internet is ok speed to say we have 100mb and 10mb upload (actual speeds 94Mbps and 10Mbps), but we have 3 computers and about 20 devices all connected to it, so I suppose its not bad.

Oh one other thing which you probably full aware of, the virgin routers are absolute crap. The so called "SuperHub" or "SuperDUD" as its better known is awful, literally cant get a signal 15 feet up a flight of stairs. Awful awful piece of kit. Yeh I shoved that piece of crap into modem mode the day I got it and put a decent ASUS wireless router in. Signal is fine now, even outside the house still get good signal.
Edited by $ilent - 9/26/13 at 3:26pm
post #10 of 24
I switched from Virgin last month to Plus.net . I spent most of last year continuously complaining to Virgins half-assed attempt at customer service about bad speed and even worse ping/packetloss issues. But Packetloss/Ping aren't their concern at all so as long as you get within 10% of their "upto xMb" they don't have to do anything. Attempted to go to their higher end packages, 120Mb and the quality of the line is still horrific because their service is so overly subscribed around here.

Plus.net so far has been good, i've had some ping spikes, but we're talking upto like 30-40ms for about an hour at peak times. Speed has held up consistently except when plusnet/BT are doing maintenance that they do let you know about in advanced if you check their websites, unlike Virgin who never seem to do maintenance until something actually breaks. I needed more upload personally for work and paying out the ass for virgins top product isn't worth it at all. So took a chance with plusnet after a friend switched to them last year from virgin after his own terrible experiences.

So on their Upto 76/19.5 package (FTTC) I get the following with a bit of fluctuation now and again but never anything drastic, unless as I've stated they're doing maintenance at silly o'clock when I'm still awake.


The best bit, it's unlimited, no slowdowns, no caps, no traffic shaping. thumb.gif

I do use my own router as the supplied one is 100Mb LAN which kind of sucks when you're transferring large amounts of media to a home server and other PCs/TV's ion the house constantly.
Edited by Cr4zy - 9/26/13 at 3:40pm
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