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ASRock Z77E-ITX - Motherboard Failure?

post #1 of 9
Thread Starter 
I have an ASRock Z77E-ITX Motherboard. Before I purchased my new Bitfenix Prodigy case, I temporarily had it running in my NZXT Switch 810. It ran flawlessly paired with an i7 3770K. I thought my budget was going to run short, though, so I sold my i7 3770K but things worked out fine and I purchased another one. Aside from the Processor and the Case, all other components are identical.

When I installed everything into the new case, it powered on instantly and everything appeared to be running perfectly the first time I pushed the button but there is no display and the usb ports have no power. It will run for as long as I let it without turning itself off or anything of that nature. I tested the RAM by swapping it around, trying different sets of RAM, using only one stick at a time, and using each slot separately to no avail. I also tested three different power supplies with the same result. I completely disassembled everything, put new thermal compound on the CPU after reseating it and the HSF, then connected everything back insuring that the PSU's 24-Pin and 8-Pin connectors were connected properly. The end result was the same.

What do you think is the cause of this? I don't understand how moving the motherboard from one case to another could cause it to malfunction and if I'm not mistaken, if the CPU were bad then it wouldn't power on at all, right? I believe I've only had that problem once and it would turn on for a second then shut itself off. I've spent so much time trying to figure this out so I hope someone can help me.

Thanks.
Gideon
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Gideon
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post #2 of 9
Thread Starter 
Bump for Help.
Gideon
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Gideon
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For Sale: Astro A40 Headset + Astro Mixamp Pro
$179.99 (USD)
CPUMotherboardGraphicsRAM
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post #3 of 9
Things to check:
  • Any socket pins bent?
  • Any places being shorted? If so, test it outside of the case
  • Try clearing CMOS

What is your new CPU?
    
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post #4 of 9
Thread Starter 
Quote:
Originally Posted by Kokin View Post

Things to check:
  • Any socket pins bent?
  • Any places being shorted? If so, test it outside of the case
  • Try clearing CMOS

What is your new CPU?

I looked over the pins as closely and carefully as possible. They all look perfectly straight.

I'll try to test it outside of the case. What could possibly short it out in that scenario?

I cleared the CMOS a few times by pressing the button in the input/output area on the backside of the motherboard. Do I need to do anything else?

The CPU is still an i7 3770K, it's just a different one than I had before.
Gideon
(10 items)
 
For Sale: Astro A40 Headset + Astro Mixamp Pro
$179.99 (USD)
CPUMotherboardGraphicsRAM
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Samsung 950 PRO 256GB NZXT Kraken X61 Windows 10 EVGA P2 SuperNOVA 850w 
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NZXT Manta Astro A40 TR + Astro Mixamp TR 
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Gideon
(10 items)
 
For Sale: Astro A40 Headset + Astro Mixamp Pro
$179.99 (USD)
CPUMotherboardGraphicsRAM
Intel i7 6700K Asus Z170i Pro Gaming GTX 1080 Corsair Vengeance LED 32GB 3200 Mhz 
Hard DriveCoolingOSPower
Samsung 950 PRO 256GB NZXT Kraken X61 Windows 10 EVGA P2 SuperNOVA 850w 
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NZXT Manta Astro A40 TR + Astro Mixamp TR 
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post #5 of 9
I mat have it wrong but you haven't checked the new 3770k yet? possible DOA?
Lil Cutey
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Lil Cutey
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post #6 of 9
Thread Starter 
Quote:
Originally Posted by MightyMission View Post

I mat have it wrong but you haven't checked the new 3770k yet? possible DOA?

Well, I'm not sure but I don't think the system would continue to run if the CPU was shot. I've only had it happen once but it would just start, run for a second, then turn off.

I actually purchased the 3770K used from a fellow forum member who has plenty of positive feedback and said he used the CPU for 3-4 months and it worked perfectly. The fact that it isn't posting and there's no USB Power or Display makes me lean more toward the motherboard but I could certainly be wrong.
Gideon
(10 items)
 
For Sale: Astro A40 Headset + Astro Mixamp Pro
$179.99 (USD)
CPUMotherboardGraphicsRAM
Intel i7 6700K Asus Z170i Pro Gaming GTX 1080 Corsair Vengeance LED 32GB 3200 Mhz 
Hard DriveCoolingOSPower
Samsung 950 PRO 256GB NZXT Kraken X61 Windows 10 EVGA P2 SuperNOVA 850w 
CaseAudio
NZXT Manta Astro A40 TR + Astro Mixamp TR 
  hide details  
Reply
Gideon
(10 items)
 
For Sale: Astro A40 Headset + Astro Mixamp Pro
$179.99 (USD)
CPUMotherboardGraphicsRAM
Intel i7 6700K Asus Z170i Pro Gaming GTX 1080 Corsair Vengeance LED 32GB 3200 Mhz 
Hard DriveCoolingOSPower
Samsung 950 PRO 256GB NZXT Kraken X61 Windows 10 EVGA P2 SuperNOVA 850w 
CaseAudio
NZXT Manta Astro A40 TR + Astro Mixamp TR 
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Reply
post #7 of 9
have you tried unplugging the psu and then removing the cmos battery for a while? if I press the clear cmos button on my z77e, I can pretty much guarantee the overclock will still be in place so maybe you've not cleared the cmos properly?
Lil Cutey
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Hard DriveHard DriveHard DriveHard Drive
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Optical DriveCoolingOSMonitor
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Sky Blue with coffee Stain! Zotac GTX 680 
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Lil Cutey
(18 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core i5 2500K Z77E-ITX NVIDIA GeForce GTX 680 G Skill RipJaws X  
Hard DriveHard DriveHard DriveHard Drive
OCZ Nocti 120GB mSATA SSD OCZ Agility 3 OCZ Agility 4 Intenso 256gb sata III 
Optical DriveCoolingOSMonitor
Samsung External DVD Water! Windows 8 Pro 64bit Samsung 32" HDTV 
KeyboardPowerCaseMouse
Dell Multimedia Cooler Master Elite Power 500W BitFenix Prodigy (Black) Tesco cheapy special! 
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Sky Blue with coffee Stain! Zotac GTX 680 
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post #8 of 9
Thread Starter 
I've tested absolutely every component as I have spares of everything aside from the CPU and Motherboard. As I said, though, just from what I've experienced and read, this seems like a motherboard issue and not a CPU problem.

I reset the CMOS every way possible including removing the battery and using the jumper which resulted in the same thing.

I also disassembled and reassembled everything outside the case to make sure there were no shorts and achieved the same result.

With those tests in addition to everything else I've mentioned, I officially give up. I don't understand how or why, but for whatever reason the motherboard just decided to die on me it seems.


The main problem is I received the board as a gift from a relative that lives quite far from me and they just snagged it from a random computer store on the way in to visit. I've only had it for a few months so I'm assuming it will still be covered under warranty, right?

Does anyone have experience with ASRock Customer Support and RMA? They don't have a phone number to call so I had to email like three different departments. This is just one giant headache. mad.gif
Gideon
(10 items)
 
For Sale: Astro A40 Headset + Astro Mixamp Pro
$179.99 (USD)
CPUMotherboardGraphicsRAM
Intel i7 6700K Asus Z170i Pro Gaming GTX 1080 Corsair Vengeance LED 32GB 3200 Mhz 
Hard DriveCoolingOSPower
Samsung 950 PRO 256GB NZXT Kraken X61 Windows 10 EVGA P2 SuperNOVA 850w 
CaseAudio
NZXT Manta Astro A40 TR + Astro Mixamp TR 
  hide details  
Reply
Gideon
(10 items)
 
For Sale: Astro A40 Headset + Astro Mixamp Pro
$179.99 (USD)
CPUMotherboardGraphicsRAM
Intel i7 6700K Asus Z170i Pro Gaming GTX 1080 Corsair Vengeance LED 32GB 3200 Mhz 
Hard DriveCoolingOSPower
Samsung 950 PRO 256GB NZXT Kraken X61 Windows 10 EVGA P2 SuperNOVA 850w 
CaseAudio
NZXT Manta Astro A40 TR + Astro Mixamp TR 
  hide details  
Reply
post #9 of 9
I RMA'd my first z77e mobo for a ram socket refusing to work, they were prompt and didn't mess about thumb.gif
I think the warranty is a year so you should be safe.
Lil Cutey
(18 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core i5 2500K Z77E-ITX NVIDIA GeForce GTX 680 G Skill RipJaws X  
Hard DriveHard DriveHard DriveHard Drive
OCZ Nocti 120GB mSATA SSD OCZ Agility 3 OCZ Agility 4 Intenso 256gb sata III 
Optical DriveCoolingOSMonitor
Samsung External DVD Water! Windows 8 Pro 64bit Samsung 32" HDTV 
KeyboardPowerCaseMouse
Dell Multimedia Cooler Master Elite Power 500W BitFenix Prodigy (Black) Tesco cheapy special! 
Mouse PadAudio
Sky Blue with coffee Stain! Zotac GTX 680 
  hide details  
Reply
Lil Cutey
(18 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core i5 2500K Z77E-ITX NVIDIA GeForce GTX 680 G Skill RipJaws X  
Hard DriveHard DriveHard DriveHard Drive
OCZ Nocti 120GB mSATA SSD OCZ Agility 3 OCZ Agility 4 Intenso 256gb sata III 
Optical DriveCoolingOSMonitor
Samsung External DVD Water! Windows 8 Pro 64bit Samsung 32" HDTV 
KeyboardPowerCaseMouse
Dell Multimedia Cooler Master Elite Power 500W BitFenix Prodigy (Black) Tesco cheapy special! 
Mouse PadAudio
Sky Blue with coffee Stain! Zotac GTX 680 
  hide details  
Reply
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