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Don't buy OCZ products!

post #1 of 14
Thread Starter 
mad.gif

So this is what happened.

I filed an rma for two OCZ Vertex 4 256GB SSD drives (about 350 bucks a piece).

Both hard drives were basically DOA (smoke blew from both of them)

Got an RMA number, got it approved and shipped them out (easy right?).

about 2 or 3 days later i get a package from OCZ (awesome!), open the package and find that there is only 1 ssd, and im like what the hell!!

I call and message OCZ to find out what is going on, they tell me that despite me shipping both ssd's, they only received one (odd!), so i ask them if the package they received appeared to be opened before or if it was damaged during shipping. They basically said, they don't know as they toss the packaging, so im like, how am i suppose to file a claim with UPS now?

Now they are asking for a purchase receipt (which i can't find bought it from Micro Center)

So to sum it up this is what i told OCZ:
"
You guys:

Received a trouble claim that (2) ssd's were dead.
Despite the claim that you guys only received only (1) ssd, you guys toss the packaging for it (doesn't make sense, unless you guys received what was described in the rma)
Don't notify me to double check before shipping anything (doesn't make sense)
Asking for purchase receipts (despite the original rma form not requiring it)

"

So bottom line, don't trust OCZ. They will "lose" your ssd or any component you ship to them so they won't have to replace it.

I am out 350 dollars, can't file a claim with UPS because they threw out the packaging and, since i don't have my purchase receipt, won't replace the ssd despite me giving them proof that i had two ssd's that were bad (picture attached)

Learn from my mistake and don't buy OCZ products.


OCZ ssd's 3901k .png file


mad.gif
Edited by Flamous - 9/26/13 at 7:33pm
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post #2 of 14
Why didn't you just return them to microcenter?

Also, you should be able to get the receipt from the microcenter still as it may still be in the system.

i personally don't use/buy/recommend OCZ products to clients.
post #3 of 14
Did you take photos before shipping out the SSDs? I stray away from OCZ too.
    
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post #4 of 14
I had OCZ ram which worked great and my SSD has been fine. I will admit, their not the best but why didnt you take them back to the store?
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post #5 of 14
Thread Starter 
Quote:
Originally Posted by Sean Webster View Post

Why didn't you just return them to microcenter?

Also, you should be able to get the receipt from the microcenter still as it may still be in the system.

i personally don't use/buy/recommend OCZ products to clients.

Bought it around June/July (passed 30 days)
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post #6 of 14
Also generally when you rma they say to only ship one product per rma. since there were two ssds you shouldve sent them one at a time.
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post #7 of 14
You should always check your items you buy within the return period.

Otherwise, contact OCZ and complain and ask for a supervisor.

And go to microcenter and see if they can reprint you that receipt.
post #8 of 14
Thread Starter 
Quote:
Originally Posted by Blade 117 View Post

Also generally when you rma they say to only ship one product per rma. since there were two ssds you shouldve sent them one at a time.

I put it in the description that i was rma'ing two ssd's and posted both serials there and even discussed the situation with a tech, it didn't appear to be a problem (should they of told me i would have submitted a second, separate RMA for it.

The trouble is they blow at communication:

They didn't tell me they only received one (despite rma said two)
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post #9 of 14
Thread Starter 
Quote:
Originally Posted by Sean Webster View Post

You should always check your items you buy within the return period.

Otherwise, contact OCZ and complain and ask for a supervisor.

And go to microcenter and see if they can reprint you that receipt.

Yea i will double check and give them a call but if they can't provide it to me: im screwed.
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post #10 of 14
I would call up microcenter and tell them to retrieve your receipt. I have done that before with Frys over a year after purchase.

By the way, worst experience I have ever had with any manufacturer trying to RMA. Never purchased anything else from them since. I havent liked them since the DDR2 era anyway.
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