So this is what happened.
I filed an rma for two OCZ Vertex 4 256GB SSD drives (about 350 bucks a piece).
Both hard drives were basically DOA (smoke blew from both of them)
Got an RMA number, got it approved and shipped them out (easy right?).
about 2 or 3 days later i get a package from OCZ (awesome!), open the package and find that there is only 1 ssd, and im like what the hell!!
I call and message OCZ to find out what is going on, they tell me that despite me shipping both ssd's, they only received one (odd!), so i ask them if the package they received appeared to be opened before or if it was damaged during shipping. They basically said, they don't know as they toss the packaging, so im like, how am i suppose to file a claim with UPS now?
Now they are asking for a purchase receipt (which i can't find bought it from Micro Center)
So to sum it up this is what i told OCZ:
Received a trouble claim that (2) ssd's were dead.
Despite the claim that you guys only received only (1) ssd, you guys toss the packaging for it (doesn't make sense, unless you guys received what was described in the rma)
Don't notify me to double check before shipping anything (doesn't make sense)
Asking for purchase receipts (despite the original rma form not requiring it)
So bottom line, don't trust OCZ. They will "lose" your ssd or any component you ship to them so they won't have to replace it.
I am out 350 dollars, can't file a claim with UPS because they threw out the packaging and, since i don't have my purchase receipt, won't replace the ssd despite me giving them proof that i had two ssd's that were bad (picture attached)
Learn from my mistake and don't buy OCZ products.
OCZ ssd's 3901k .png file
Edited by Flamous - 9/26/13 at 7:33pm