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Steelseries Support is soo bad - Page 9

post #81 of 100
Quote:
Originally Posted by white owl View Post

That was uncalled for. I feel like that was aimed at me.
The Imperial system is garbage. Eagles are ugly and birds are nasty...
And fat people on scooters make us look stupid...so does social media.

Woops! Forgot my < /sarcarm> tag.
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post #82 of 100
Quote:
Originally Posted by Scharfschutzen View Post

Woops! Forgot my < /sarcarm> tag.
I was agreeing with you. redface.gif
You were dripping with sarcasm in that one. thumb.gif
This is the reason I don't text...too much room for interpretation with out a voice.
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post #83 of 100
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post #84 of 100
Oh boy... I bought a controller the last week, and I still don't get a tracking number... I feel like this is going to be the best (nightmare) weeks of my life eh-smiley.gif ... Should I worry about it? Spent 50€ on it...mellowsmiley.gif
post #85 of 100
Quote:
Originally Posted by ChevChelios View Post

dunno, I made 2 or 3 tickets with them and always got decently quick replies and actual answers


they even told me they were gonna release an update to their SS engine 3 to fix the macros not working after reboot (which I ticketed them about) and then i saw this change in one of the recent versions of SS engine 3

Interesting, I ticketed this exact same issue and it's been 5 days now with not a single word from SS. Keyboard purchased 5 days ago and installed the latest SS engine 3.5. STILL has the macros failing on wakeup though, but you say later version of SS engine resolved this for you?
post #86 of 100
Quote:
Originally Posted by Sptz View Post

...Truth is, all I said there is the truth and I can't afford to not have a mouse, this one is the only one I have ...

SS rotten after sales service aside, if your livelihood depends on having a mouse you really should have at least one spare.
post #87 of 100
SS support.
Here is my experience.
I bought two mice from them. Sensei RAW and Sensei. Both great, but suddenly Sensei stopped working. So here we go:
1. Contacted SS RMA. Picture and my bill of my purchase.
2. They said I will have to wait (for a week or two), because they are moving their office... so I waited and they contacted me back as promised (week).
3. RMA was approved. They told me to sent mouse back. They also game me instructions.
4. I sent them my mouse after 17 days after their RMA approval, because I forgot to check my MAIL (was very bussy). Also it cost me 10€ for shipping.
5. I took them long time to resolve the issue, but I stayed patient ...
6. And after 21 days little surprise happened(pretty fast, if we count weekends and 4-5 days for shipping). I got 140€ coupon to spend on their site + free shipping!!!
7. Ordered cheaper mouse with mouse pad and mechanical keyboard.


8. On their official site sensei is 100€... they gave me 40€ more.

THANK YOU SS SUPPORT!!
I am very glad to be your costumer!

PS: sorry for my english.
post #88 of 100
Tyler Roberts
Hi. How can I help you?
Visitor
***
Tyler Roberts
How may I help you?
Visitor
where is my coupoun code
for my rma
so i can buy a mouse
Tyler Roberts
Let me check
Upon checking your chat history, I see that we've already sent a follow up ticket for you twice about this ticket # 296583. You should hear back from our Customer support team asap.
They're the one handling RMA and all after sales transactions.
Visitor
i havnt
heard from them
at ALL
here Your order is still available.
Rival 100 Black
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Tyler Roberts
You should hear from them asap. Sorry again
Visitor
they arnt responding
at all
im sure 1 of there twitter tweeters should be able to repsond
who ever tweets for ss on a 24./7 basis
Tyler Roberts
I understand. Sorry I can't be more of assistance for you since I do not have access to any of our backend system.
Visitor
u can mayttbe
message
some 1
at ss since u work for them
im sure
Tyler Roberts
Yes we did that twice
Visitor
realy no reply?
they didnt say anything thats ridiclious
Tyler Roberts
It usually takes longer but they will get back to you. They're handling a lot of requests but they will certain get back to you
emails/requests (tickets) are coming from all parts of the globe
Visitor
im sure
but a direct contact with them
should get a response back like when u contact ur store manger ect
Tyler Roberts
We're aware of the lapses and working on improving the support ticket.
Visitor
steel series needs to consider that operating soly off a few guys isnt gona work
Tyler Roberts
Is there anything else I may help you with?
7:12 pm
Visitor
yes plz msg them let them know what i said in the past im surious i can help ss maybe by investing a little to help ur support team if not then i will sue ss for its horffic support and fake Chicago office listed as a office but isnt in realility
post #89 of 100
SIgh

A year on from a three year old thread and the same things are still happening at SS support:
- They are apparently still moving warehouse (or telling people this).
- Delayed replies, no replies and replies demonstrating they don't read Support cases.
- Widespread delays and confusion of RMA's and returns.
- A "forum" on Steelseries support with one announcement post from 5 years ago.
- No phone number abd no engagement over social media with anyone (except to announce competition winners)

My own case is now over 21 days without a reply and of course is being handled by the no infamous "Brendan N".

What is it going to take to get some ownership, engagement and transparency from SS? All we want to know is what is going on?
post #90 of 100
LMAO wow I love that they are still moving warehouses!
It must be a good excuse to them and they keep with it.

I don't remember when I had to RMA my headphones, something like 3+ years ago though like you mention, but at least they did toss in a mousepad for the delay due to the warehouse move.
It didn't arrive at the same time, so at first I thought they lied about it, but sure enough it came a week or 2 later.

You did a very good job summing things up, it is the exact experience I went through back then.
I am sorry you are forced to deal with their horrible "customer service" and just hope you get stuff back within a month or 2, honestly it took ungodly long.

Seeing that this is still the case, I will continue to avoid any SS products.
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