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Need some advice on what to do with this Dell U2713HM

post #1 of 5
Thread Starter 
Warning: Spoiler! (Click to show)
Hi, everyone; this is my first post, and I need some advice. I recently bought a Dell U2713HM for completing my build.... after going through:

1. U2711 (hated the finish)
2. Open box Samsung S27B970D (stuck pixel near center).
3. ASUS PB278Q (dead pixel in bottom left)

All of these were exchanged until I finally ended up with this thing. Microcenter is quite excellent about their returns and they sure do keep up their end of the bargain. I got this for $670 (extra 2 year carry in for $100, too, so $760). Yes, I'm quite willing to pay extra just to deal with Microcenter instead of anyone else. They are absolutely EXCELLENT about customer service.

My evaluation:
- This one does not have much backlight bleed that I can notice in any kind of general usage scenario (though there will be pictures for that near the end of this post), and it has no dead pixels (that I have yet seen and I usually catch them very quickly; if it's there it must be in the very edge).
- The revision is R00, April 2013 (which seems rather bizarre, but whatever). I think there may be some across the top, but I do not see any in the lower left that people usually complain about, aside from the usual IPS glow. The bleed across the top seems to be fairly mild from what I can tell.
- I'm not sure about backlight uniformity.
- I also have had FF14 (which looks great on this) going for a good while and not seen any burn in when I alt tabbed out or anything (is there some better test I should be doing for this?). I have also not seen any obvious yellow tinge anywhere.

- On the other hand, it does have crosshatching. This problem seems to be prevalent in the older panels. It's generally not noticeable unless the background is the right color (and even then it's not terribly prominent), but I mostly notice it along the bottom and right sides. The other locations may have it, but I'm probably not at the right angle to see it. I think I can live with it, as I mostly do gaming and anime viewing

Now, then here are some pictures of the monitor, again from various angles. The first set is a completely dark room with the monitor set at roughly 66 or 70% brightness (which is what I have it on while gaming... Apologies for the less-than-stellar quality, my camera is not good on this Galaxy S3:
screenshots (Click to show)
Black:
20130930_044858.jpg
20130930_044904.jpg
20130930_044916.jpg
20130930_044921.jpg
20130930_044926.jpg
White:
20130930_052515.jpg
20130930_052520.jpg
20130930_052530.jpg
20130930_052536.jpg

So, my options:
1. Try to get another U2713HM and hope it's better.
2. Get a ViewSonic 2770 and hope it's not plagued by the usual quality control problems it seems to have, and that I can get it from a reliable retailer in the case that it is, so I can keep exchanging it.
3. Downgrade to an ASUS and hope that this one doesn't have any dead pixels or backlight bleed.
4. Keep this.
5. Other (explain)

Right now, I'm leaning towards 4, since crosshatching isn't that bad of a problem (from what I can tell, compared to most of the crap that 27 inch monitors can have on them)... and I'm also really tired of going around exchanging $700 monitors... but I would like your opinions, based on the screenshots I have provided as well. I would make a poll, but I can count quite fine and I would prefer opinions with words backing them up rather than just a silent submission.

Thank you. This is an important purchase, and for completing my current build, and it's been stressing me out considerably.


Edit: I just went and returned it because I don't see why I have to put up with this. Considering the actions in my second post in this topic.
Edited by stolemyowncar - 10/2/13 at 2:04am
post #2 of 5
You overpaid for it... $670 is roughly normal price ; $500+ tax or ~$550 would be a discount price.

For $670 you should have gotten the monitor with the 2 year Microcenter warranty tongue.gif

Did you run the dead pixel test tool? (http://www.dataproductservices.com/dpt)
Edited by AlphaC - 9/30/13 at 6:39pm
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post #3 of 5
Return that monitor immediately!

I have the Dell U2713HM and I LOVE this monitor, but I say to return it because Dell has sales every 3 weeks. They go on sale every 3 weeks for 2 weeks and then they don't put it on sale again for about 2 -3 weeks again and do the cycle all over. Just return it and wait until it goes on sale again, I bought mine for only $500 and with tax+shipping, it cost me a total of $540 which is amazing for this monitor.

Of course, if you want another option other than the Dell, what you can do is buy an Overlord Tempest monitor. They are exceptionally good if you can get one and they're about the same price you paid for the Dell. If this isn't an option, you can always try your luck with a Q-Nix/X-Star or Crossover 27Q. I have some 27Qs and they are amazing. I don't use them on my main build anymore because I like the Dell more but they are amazing and when I let my brother and dad use them, they were amazed at the quality that they wanted to keep them. tongue.gif
Swag's Venus
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Hard DriveHard DriveCoolingOS
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Dell U2713HM Crossover 27Q (3x) Ducky TKL OCN-Version Corsair AX650 
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Swag's Venus
(18 items)
 
  
CPUMotherboardGraphicsRAM
i5 3570k @ 4.8GHz Asus Maximus V Gene EVGA GTX 680 G.Skill RipJaws X 16GB (2x8GB) 
Hard DriveHard DriveCoolingOS
Samsung 830 Crucial M4 Corsair H100i Windows 7 
MonitorMonitorKeyboardPower
Dell U2713HM Crossover 27Q (3x) Ducky TKL OCN-Version Corsair AX650 
CaseMouseMouse PadAudio
Corsair C70 (Military Green) Razer DeathAdder BE Steelseries QCK+ Beats Pro 
AudioAudio
Bose Surround Sound 5.1 Beats Tours 
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post #4 of 5
Another so-so option is Monoprice "Pro" (not the Zero-G) monitors... flimsy stand though , contrast is worse, and glossy isn't for everyone.

Plus they're priced close to Dell monitors on sale (~$400 on sale or $470ish +shipping normally) (link: http://www.monoprice.com/Product/?p_id=10489)

see review: http://www.macworld.com/article/2049042/monoprice-glass-panel-pro-review-affordable-alternative-to-apple-display.html

OCN users' take: http://www.overclock.net/t/1383020/new-monoprice-27-2560x1440-no-image-defects

Another one based in USA but not spectacular: http://us.ncix.com/products/index.php?usaffiliateid=1000031501&sku=80441&vpn=NX-VUE27&manufacture=Nixeus&promoid=1413

Review: http://www.anandtech.com/show/6286/nixeus-27-inch-ips-monitor-for-the-masses



The difference is the Overlord and similar Korean monitors can be overclocked, the Monoprice and Dells are limited in refresh rate.
Edited by AlphaC - 10/1/13 at 6:18am
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post #5 of 5
Thread Starter 
Honestly the price doesn't matter that much to me. I make enough to make that up without issue.

However, I still returned it because I don't like wasting money. And the U2713HM just seems like somewhat a waste of money.

I mean seriously:

1. Crosshatching, backlight bleed, and dead pixels in the older revisions
2. Other issues in the newer revisions, along with the possibility of most of the issues of the last revision (apparently they only "fixed" crosshatching).

It seems like the 27 inch 1440p market is just a general waste of money with horrible quality control. If I'm going to be taking my chances with these ~700$ monitors no matter what, then I effectively see these as my only real options:

1. Buy a ~1000$+ 1440p monitor with excellent quality control.
2. Buy a ~300$ 1440p Korean monitor and yolo it up.

Everything in the middle just seems to be pointless?

I've already seen plenty of ways to do #2 (though, what is the optimal way?), does anyone have any suggestions on what #1 would be? Perhaps Apple's 27 inch displays?


Thank you for the replies.
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