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The NZXT H-Series Club (H630, H440, H230) - Page 64

Poll Results: Should I add the S340 to the thread, and alter the club name?

 
  • 64% (92)
    Keep H-Series only (H630, H440, H230) for more detailed thread
  • 35% (50)
    Add the S340, alter the club name to add "S" line, because their similar products
142 Total Votes  
post #631 of 4478
Well I'm still being jerked around....

Ordered on February the 6th and my order has still not shipped.... Great customer service NZXT...

Meanwhile on NZXT's Facebook... "Dan Beavin
They shipped mine on 2/25. Will arrive tomorrow. Ordered 2/16.
Like · Reply · Yesterday at 10:57pm"...

He ordered 2/16 and received his today.. I ordered 2/6 and mine has not shipped ... YOU SUCK NZXT GET IT TOGETHER!!!!!!
Edited by Phibz408 - 3/3/14 at 9:40pm
post #632 of 4478
I just finished putting mine together, the pics are incoming... smile.gif
Quote:
Originally Posted by Phibz408 View Post

Well I'm still being jerked around....

Ordered on February the 6th and my order has still not shipped.... Great customer service NZXT...

Meanwhile on NZXT's Facebook... "Dan Beavin
They shipped mine on 2/25. Will arrive tomorrow. Ordered 2/16.
Like · Reply · Yesterday at 10:57pm"...

He ordered 2/16 and received his today.. I ordered 2/6 and mine has not shipped ... YOU SUCK NZXT GET IT TOGETHER!!!!!!

Oh no! frown.gif

What color did you order? What color did that Dan guy order? Maybe that has something to do with it?

Either way, that's totally not cool. mad.gif
     
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post #633 of 4478
Same case red and black.
post #634 of 4478
Have you sent xD3aDPooLx a PM? I would ask him to inquire on your order*.

* not sure if you asked already or not, but if you did, I would keep asking- even if they send out your order with a confirmation #, I would have them investigate why you got stuck at the back of the line so they can review their process to prevent this incident happening to you or someone else later on
     
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post #635 of 4478
Quote:
Originally Posted by debuchan View Post

Have you sent xD3aDPooLx a PM? I would ask him to inquire on your order*.

* not sure if you asked already or not, but if you did, I would keep asking- even if they send out your order with a confirmation #, I would have them investigate why you got stuck at the back of the line so they can review their process to prevent this incident happening to you or someone else later on

No I have not pm'd xD3aDPooLx, however I have been riding them since last week, and the process can be likened to baby sitting.

The following is my amazing first hand account of the worst Customer service experience of my life.

Monday the 24th: Contacted live help to find out when my order would ship, they responded " it will ship today or in the next day or two"

Thursday the 27th: Contacted live help order still showing processing, response from the help team "it should have gone out yesterday but we will force it out today" I asked for an eta and they said it would be to me by Monday the 3rd.

Friday the 28th @ 9:30 am PST: Order still not showing shipped... the issue was apparently taken "seriously" at this point because they let me chat with Ryan C who supposedly runs the NZXT armory store. he personally assured me it would be shipped Friday and that he would keep an eye out for when it shipped and personally send me an email with tracking numbers etc... I asked if what the ETA would be now... He said it would still get to me by Monday the 3rd.

Friday thee 28th @ about 3:30 pm PST: Contacted help desk again because I had not received an update from Ryan saying it was boxed, or that they had created a shipping label at this point, Ryan annoyingly responded "I told you this morning I would make sure that it got out today" I said I just wanted to make sure because I had not heard anything back yet, and that the shipping on the order had not been changed from 7 day ground so there was no way it would make it to me by Monday, but I trusted his word.

Friday the 28th @ 7:48 I received the " Your order has shipped" email from NZXT... i'm thinking awesome, this may finally become a reality... I take a look at the tracking info and it shows it was created as a ground package... so it would never have made it to me by monday... Oh and where is the email from Ryan C personally???

Monday the 3rd: Contacted FedEx because there was no update on the package for the entire weekend... They said the package was never picked up and that NZXT has only created the label for the package...

Monday the 3rd: contacted NZXT Help again... I tell them that FedEx has no record of scanning the package and that they do not have it, and that it was shipped ground so there is no way it would have made it to me on time anyway... They begin to make excuses like "You where told it would ship Monday" I had to explain that ETA means Estimated Time of Arrival not Estimated Time of Shipping or departure... At this point they backpedal some more and send me the FedEx link for tracking the package (which i already have and have checked) And say look there is detail on it, if it was not shipped it would show up differently... at which point I explain that I have contacted FedEx and they do not have it, the only online record is when the shipping label was created... I now get the joy of speaking with Ryan again... He claims that he is going to check the shipping dept and the dock... when he comes back he assures me that it was shipped on Friday and it is not anywhere around the shop... I ask about the shipping not being changed from 7 day ground and he claims he is going to investigate this with shipping as well as contact FedEx and put a tracer on the package to find it, and again claims he will contact me personally by the end of the day...

Monday the 3rd @ 5:30 pm PST... I check tracking info for the package... still no record of a scan from FedEx... I think, well maybe Ryan actually is trying to track it down so I call FedEx and ask "has the shipper placed a Trace on this package" they say no, we have no initial scan and you cannot place a trace on a package that was never scanned as "received"...

Monday the 3rd @ 5:45 pm PST... I called the NZXT Contact number on their webpage... I actually got through to sales and made the horrible mistake of asking for Ryan at which point he claimed he was going to transfer me and sent me back to the main menu when i pressed 1 to get back to sales there was one call ahead of me... I waited 10 minutes and hung up and called back and now got the "our offices are closed message... No email update from Ryan C, no phone call, nothing...

Tuesday the 4th @ 5:30 am PST Waking up for work and checked the tracking info for the package... Suprise Suprise!!! the package was scanned into FedEx @ 11:30 pm on Monday...

So the order was sitting at their location even though Ryan assured me that he personally checked on Monday morning... The Order was never changed from 7 day ground shipping as promised to accommodate for this whole debauchery, I have still never received a personal email or phone call from Ryan even though I was told twice he would personally follow up with me....

I would not be surprised at this point if the shipment falls off of a truck, derails a train carrying neurotoxins and wipes out half of the U.S. population... at this point it seems like it would fit right into the story...

A big shout out to NZXT for being awesome!!! and a special Thanks to Ryan C for upholding the moral standards of your company.thumb.gif

Edited by Phibz408 - 3/4/14 at 9:50am
post #636 of 4478
Quote:
Originally Posted by Phibz408 View Post

Warning: Spoiler! (Click to show)
No I have not pm'd xD3aDPooLx, however I have been riding them since last week, and the process can be likened to baby sitting.

The following is my amazing first hand account of the worst Customer service experience of my life.

Monday the 24th: Contacted live help to find out when my order would ship, they responded " it will ship today or in the next day or two"

Thursday the 27th: Contacted live help order still showing processing, response from the help team "it should have gone out yesterday but we will force it out today" I asked for an eta and they said it would be to me by Monday the 3rd.

Friday the 28th @ 9:30 am PST: Order still not showing shipped... the issue was apparently taken "seriously" at this point because they let me chat with Ryan C who supposedly runs the NZXT armory store. he personally assured me it would be shipped Friday and that he would keep an eye out for when it shipped and personally send me an email with tracking numbers etc... I asked if what the ETA would be now... He said it would still get to me by Monday the 3rd.

Friday thee 28th @ about 3:30 pm PST: Contacted help desk again because I had not received an update from Ryan saying it was boxed, or that they had created a shipping label at this point, Ryan annoyingly responded "I told you this morning I would make sure that it got out today" I said I just wanted to make sure because I had not heard anything back yet, and that the shipping on the order had not been changed from 7 day ground so there was no way it would make it to me by Monday, but I trusted his word.

Friday the 28th @ 7:48 I received the " Your order has shipped" email from NZXT... i'm thinking awesome, this may finally become a reality... I take a look at the tracking info and it shows it was created as a ground package... so it would never have made it to me by monday... Oh and where is the email from Ryan C personally???

Monday the 3rd: Contacted FedEx because there was no update on the package for the entire weekend... They said the package was never picked up and that NZXT has only created the label for the package...

Monday the 3rd: contacted NZXT Help again... I tell them that FedEx has no record of scanning the package and that they do not have it, and that it was shipped ground so there is no way it would have made it to me on time anyway... They begin to make excuses like "You where told it would ship Monday" I had to explain that ETA means Estimated Time of Arrival not Estimated Time of Shipping or departure... At this point they backpedal some more and send me the FedEx link for tracking the package (which i already have and have checked) And say look there is detail on it, if it was not shipped it would show up differently... at which point I explain that I have contacted FedEx and they do not have it, the only online record is when the shipping label was created... I now get the joy of speaking with Ryan again... He claims that he is going to check the shipping dept and the dock... when he comes back he assures me that it was shipped on Friday and it is not anywhere around the shop... I ask about the shipping not being changed from 7 day ground and he claims he is going to investigate this with shipping as well as contact FedEx and put a tracer on the package to find it, and again claims he will contact me personally by the end of the day...

Monday the 3rd @ 5:30 pm PST... I check tracking info for the package... still no record of a scan from FedEx... I think, well maybe Ryan actually is trying to track it down so I call FedEx and ask "has the shipper placed a Trace on this package" they say no, we have no initial scan and you cannot place a trace on a package that was never scanned as "received"...

Monday the 3rd @ 5:45 pm PST... I called the NZXT Contact number on their webpage... I actually got through to sales and made the horrible mistake of asking for Ryan at which point he claimed he was going to transfer me and sent me back to the main menu when i pressed 1 to get back to sales there was one call ahead of me... I waited 10 minutes and hung up and called back and now got the "our offices are closed message... No email update from Ryan C, no phone call, nothing...

Tuesday the 4th @ 5:30 am PST Waking up for work and checked the tracking info for the package... Suprise Suprise!!! the package was scanned into FedEx @ 11:30 pm on Monday...

So the order was sitting at their location even though Ryan assured me that he personally checked on Monday morning... The Order was never changed from 7 day ground shipping as promised to accommodate for this whole debauchery, I have still never received a personal email or phone call from Ryan even though I was told twice he would personally follow up with me....

I would not be surprised at this point if the shipment falls off of a truck, derails a train carrying neurotoxins and wipes out half of the U.S. population... at this point it seems like it would fit right into the story...

A big shout out to NZXT for being awesome!!! and a special Thanks to Ryan C for upholding the moral standards of your company.thumb.gif

Oh wow! frown.gif

Semi-related- about a year ago, I had my car in the shop for almost a month. I called and asked for an update every day because my insurance company apparently only cares if a) I am near my limit for the rental or b) the rental I got (the cheapest they had at the time) was "too expensive." Anyways, I am at my wit's end because I was promised by the body shop that it will be ready "soon." I ended up contacting an executive at the insurance company and told him of my experience and within two minutes of that conversation, I had the person assigned to my claim finally call me to let me know that they are contacting the shop. In the meantime, I called the shop and asked to speak to the GM and relayed my experience to the receptionist because at this point, the person at the shop who is supposed to deal with me has stopped taking my calls*.

*I was polite in my exchanges, probably due to the frequency of my calling, I became annoying.

I eventually got my car back, almost as good as new (it turns out I found out that there is a sensor exposed, which now triggers false positives, but it is not too big of a deal). I got those who were not doing their job to be held responsible for their lack of response. And while it may not benefit me, it also helps both companies improve on their customer support.

Even though FedEx has it out on delivery, I would still PM xD3aDPooLx and repeat this story. That is not how customer service should be handled. I also would email them and complain about your experience. I learned that properly complaining to the right people works (but you have to give the ones trying to help time, which I feel you have done).

Anyways, I hope you get your case soon- I want to see more builds!
     
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post #637 of 4478
Hello first post here - I've been lurking and learning for a long time so thank you all for your contributions. I was able to fit an H105 in my new H440 and it barely fits! The fans actually extend past the heatsinks so if they (the heatsinks) were any taller it wouldn't have worked. Thank you to Frozenwings for leading the way on this case/AIO combo.

Question - I thought I read somewhere but can't find it now... Corsair suggests setting up the H105 to intake cool air... With the 440 I'm not sure, would it be better to exhaust heat out of the top? FWIW I'm leaving the other 4 stock fans as is. I do have plans to undervolt the 3 120mm fans in the front to keep the noise down, but that's not for sure yet. My GPU is the MSI 780 TI Twinfrozr which doesn't exhaust heat but rather recirculates air. I want to keep things relatively cool and quiet so any advice is welcome!

FYI this is the MSI Z87-GD65 -


post #638 of 4478
I'd run your case fans as they are stock, and put the H105 fans exhaust. I would never put top mounted fans as intake, especially since that would mean you would only have one exhaust fan in your case.

Your MSI Twin Frozr cooler is similar to my Gigabyte windforce cooler, and I would imagine that a lot of that heat gets pulled out by the rear exhaust fan that is between the video card and the H105. The H105 still probably pulls in a little warm air from the GPU, but I don't think it's that much. When I'm doing some intense gaming, the air coming out of my rear exhaust fan is pretty warm compared to what is coming out of the top. I know it's a pretty unscientific test, but I imagine that it's because the exhaust fan is pulling in more of the hot air than the fans on the H105. For reference, I'm using Swiftech Helix's on my H105, which are lower RPM than the stock Corsair fans. This may change up what happens in your case.

The other theory would be to flip the rear case fan to being intake and supply your H105 with a mix of fresh air and hot air from the gpu. I'm not sure which way is better, but I'm having good results with what I recommended at the beginning of this post.

Other than that recommendation, you can just start flipping your fans around and testing to see if you get better results one way or the other.
post #639 of 4478
I would expect you could get better results by having the h105 setup to intake cool air from outside instead of exhausting already warm air. Here's a video that demonstrates case airflow with that kind of positive pressure arrangement. http://www.anandtech.com/show/3475
Edited by michael-ocn - 3/5/14 at 12:48am
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post #640 of 4478
As you know I ordered my black/red H440 last week with the assumption from retailer to be delivered as of Monday this week, so when checking the delivery date was changed to first of June.... *sob*

So now (pre)ordered with another retailer, it sais "Confirmed" with estimated deliver March 8, wonder if that holds, crossing fingers, i want my case... all the nice stuff going into it is stacking up wink.gif
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