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post #1 of 12
Thread Starter 

I've just built my first PC and I'm getting BSOD errors when and only when I'm playing a game. This will happen intermittently and is really annoying. I've tried memtest and other various tests to no avail, so was just wondering if someone could help me troubleshoot this problem.

Here is the BSOD minidump:

On Tue 10/1/2013 8:10:24 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\100213-5562-01.dmp
This was probably caused by the following module: hal.dll (hal+0x2D965)
Bugcheck code: 0x124 (0x0, 0xFFFFFA8008983028, 0xFF800000, 0x124)
file path: C:\Windows\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

As I said this only happens when I'm playing a game like Crysis or Warframe (Skyrim doesn't crash) and does not affect me whilst I'm playing around on the PC / surfing the web.

Here's some system information if that helps.

System Information
Time of this report: 10/2/2013, 10:43:51
Machine name: ASGARD
Operating System: Windows 8 64-bit (6.2, Build 9200) (9200.win8_gdr.130531-1504)
Language: English (Regional Setting: English)
System Manufacturer: To Be Filled By O.E.M.
System Model: To Be Filled By O.E.M.
BIOS: BIOS Date: 07/12/13 13:03:30 Ver: 04.06.05
Processor: Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
Memory: 8192MB RAM
Available OS Memory: 8112MB RAM
Page File: 1805MB used, 14498MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.02.9200.16384 64bit Unicode

Any help would be much appreciated.

post #2 of 12

Please refer to the following thread and reply accordingly with the required information - http://www.overclock.net/t/1288510/blue-screen-of-death-bsod-posting-instructions-windows-8-7-vista/0_50


post #3 of 12
Thread Starter 
OS - Windows 8 x64
· Original W8 x64 OEM
· The age is less than 1 month
· I have installed windows twice

· i7 4770
· Gigabyte GTX 760 OC
· ASRock B85M-ITX
· Silverstone Strider ST65F-G 650W

Attached is the necessary files as directed.


ps. please delete the other thread I made, as I've seen that you wish me to respond in this thread,

Windows7_Vista_jcgriff2.zip 1011k .zip file
post #4 of 12

I've had it moved, no worries : )

All of the attached DMP files are of the WHEA_UNCORRECTABLE_ERROR (124) bugcheck.

A fatal hardware error has occurred. This fatal error displays data from the Windows Hardware Error Architecture (WHEA).

If we run an !errrec on the 2nd parameter of the bugcheck (address of the WER structure) we get the following:
Section 2 : x86/x64 MCA
Descriptor @ fffffa8008983138
Section @ fffffa80089832c0
Offset : 664
Length : 264
Flags : 0x00000000
Severity : Fatal

Error : DCACHEL0_WR_ERR (Proc 0 Bank 1)
Status : 0xff80000000000124
Address : 0x000000021651e740
Misc. : 0x0000000000000086

DCACHEL0_WR_ERR = L0 Cache Write error.

MODULE_NAME: hardware

IMAGE_NAME: hardware




^^ Implies that this was NOT caused by any sort of software complication (drivers, etc) but hardware... processor cache also furthers our diagnosis in the CPU itself (L1 Cache) possibly being faulty.

There is only so much you can do with a bugcheck like this until it comes down to a faulty processor that will need to be replaced. Start from 1 and work downward:

1. Ensure your temperatures are within standard and nothing's overheating. You can use a program such as Speccy if you'd like to monitor temps - http://www.piriform.com/speccy

2. Clear your CMOS (or load optimized BIOS defaults) to ensure there's no improper BIOS setting - http://pcsupport.about.com/od/fixtheproblem/tp/clearcmos.htm

3. Ensure your BIOS is up to date.

4. The only software conflict that can usually cause *124 bugchecks are OS to BIOS utilities from manufacturer's like Asus' AI Suite. If you have something like this software-wise, remove it ASAP.

5. If all of the above fail, the only left to do is replace your processor as it is faulty.


post #5 of 12
Thread Starter 

thanks for the speedy response. All of the temps look good, cpu idles at 27 c and max around 65 c. One thing that could be mentioned is the fact that I applied too much thermal paste when installing the CPU, could this cause such a problem?

I'd like to explore all possible avenues before returning the CPU.
Edited by Vodinn - 10/2/13 at 4:42pm
post #6 of 12
No, not likely. For peace of mind though, if you'd like to, you can reapply the thermal paste.


post #7 of 12
Thread Starter 
Right-o, rebuilt pc, reapplied thermal compound, updated bios and reset cmos. Just testing it out now so I'll keep you updated. Otherwise I'll have to RMA the processor.
post #8 of 12
Thread Starter 
Can a BIOS update really change that much? I noticed that multi core enhancement was turned off natively with the new asrock defaults, whereas prior it was turned on. I did a bit of research and came to the conclusion that there resides some stability issues when having it on. Thoughts?

PS. been running the game that usually causes the pc to BSOD (within 30 mins) for about 2 hours now and have no problems, we'll see what happens haha.
post #9 of 12

Glad to hear things are okay so far, let's hope they stay that way.

BIOS updates are very important (depending, of course). They can provide a wide variety of stability enhancements, bug fixes, etc. They are much more relevant on newer generation motherboards as opposed to older ones as they are still brand new technology.


post #10 of 12
Thread Starter 
Awesome, over a week since the last BSOD and it seems that the bios update was the solution.

Cheers for the help dude thumb.gif
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Overclock.net › Forums › Software, Programming and Coding › Operating Systems › Windows › Crash Analysis and Debugging › [SOLVED] New PC Build BSOD When Gaming- WHEA_UNCORRECTABLE_ERROR