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[Official] The Ducky Club! - Page 82

post #811 of 1987
Just picked up a DK2108S (Zero) for work. My first mechanical keyboard. So far, I like it a lot. It is a tad loud, despite being the brown switches. Silly question, but can I actually take the Ducky keychain keycap and put it on one of the keys? I don't want to break it by trying to take it off, just thought I'd ask!

    
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post #812 of 1987
nope. you have to send it to me.










jk you should be able to take it off no problem. welcome to the club!
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post #813 of 1987
Quote:
Originally Posted by JayKthnx View Post

nope. you have to send it to me.
jk you should be able to take it off no problem. welcome to the club!

Haha! Thanks for letting me know! Now to decide which key it will replace...
    
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post #814 of 1987





Sorry that it took so long. None of the pictures are edited, and I didn't do anything with lighting.
post #815 of 1987
Looks good!
post #816 of 1987
I ended up returning both my Ducky Zero's. Is it common for the LED's to act weird. Sometimes they wouldn't turn off when the PC would go to sleep, sometimes not turn on booting up etc etc.
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post #817 of 1987
Quote:
Originally Posted by moonslug View Post


Hey guys, not sure if anyone else is waiting on this particular model, but I wanted to update this thread -- I just spoke to an NZXT rep who told me they have been held up unexpectedly in customs. He said they should be receiving them this evening, and tracking numbers should start going out around Wednesday.

Would have been nice to update the ticket some time within the week I opened it though...! rolleyes.gif

Hope nobody minds me updating this thread with my saga. [rant mode engaged] NZXT's support is truly piss-poor. Issues go weeks without any resolution, and when I do get a response back it's shockingly unprofessional. In short I have been lied to twice about shipping times. I realize NZXT is a company that makes ~consumer computer gaming gear~ but why should they get a pass on this terrible customer service? If you're going to have a ticketing system for reporting issues on your website, at least pretend to care about it! Having "delays from the factory" is OK! We have methods of advising customers about delays. The issue is that NZXT took my money for a product I was supposed to receive a month ago and I still wouldn't have heard anything back about it, if I didn't pull teeth with their ticketing and phone systems. [/rant]

At this point I have no idea when I should expect my keyboard. rolleyes.gif
Edited by moonslug - 3/19/14 at 10:42pm
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post #818 of 1987
you may want to try talking to @xD3aDPooLx and see if there is anything he can help you out with. every time I've talked to him, he's handled everything quickly and professionally. other than that, sorry to hear about your difficulties. to be fair, this is a collaborative project between two companies, so talking to nzxt may be requiring them to answer for delays on behalf of ducky. best of luck on getting your deck and hopefully you'll be a happy new owner of an nzxt ds3 soon.
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post #819 of 1987
Heh, you should have seen all the people who pre-ordered ASUS Rampage IV black Edition mobos from NCIX. They started taking people's money - more than $500 - a month before their first advertised ETA date, and then kept moving that date back over and over and over little by little to eventually more than 2 months from when they first led people to believe it would begin shipping, then, and even after every other site like Amazon and Newegg got RIVBE boards in stock and people started buying and receiving them for cheaper and free shipping and were posting pictures of their boards and builds and a RIVBE Owners Club thread got started, NCIX still didn't get any of the boards in for several weeks after that. There were many people who were furious with NCIX over it.

Just search the "[ASUS] Rampage IV Black Edition: The Ultimate LGA2011 Motherboard Has Arrived!" thread for "NCIX" and you'll see what I mean:
http://www.overclock.net/newsearch/?search=NCIX&resultSortingPreference=recency&byuser=&output=posts&sdate=0&newer=1&type=all&containingthread[0]=1425853&advanced=1
post #820 of 1987
Quote:
Originally Posted by JayKthnx View Post

you may want to try talking to @xD3aDPooLx and see if there is anything he can help you out with. every time I've talked to him, he's handled everything quickly and professionally. other than that, sorry to hear about your difficulties. to be fair, this is a collaborative project between two companies, so talking to nzxt may be requiring them to answer for delays on behalf of ducky. best of luck on getting your deck and hopefully you'll be a happy new owner of an nzxt ds3 soon.

I obviously do not run a business coordinating an American technology store with a Taiwanese specialty electronics provider, so I have no insight into the logistics there. I'm not so much concerned about the fact that there were delays, but rather NZXT's seemingly uncaring attitude about making sure its customers are kept in the loop. I appreciate the link to the HW rep's profile, but NZXT is honestly in a position to provide official support channels - even just a single email update! - about delays. The fact that they don't even do that makes me sad. But, I'm sure it will all shake out in the end. I just wish it went smoother.

And about those motherboards, wow! I have stepped away from OCN for a while to focus on work where I deal with enterprise IT, and now coming back into this realm to order something like a keyboard from NZXT, I'm left shocked by the manner in which they handle guarantees. But I guess they're not the only ones. redface.gif
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