Originally Posted by JayKthnx
you may want to try talking to @xD3aDPooLx
and see if there is anything he can help you out with. every time I've talked to him, he's handled everything quickly and professionally. other than that, sorry to hear about your difficulties. to be fair, this is a collaborative project between two companies, so talking to nzxt may be requiring them to answer for delays on behalf of ducky. best of luck on getting your deck and hopefully you'll be a happy new owner of an nzxt ds3 soon.
I obviously do not run a business coordinating an American technology store with a Taiwanese specialty electronics provider, so I have no insight into the logistics there. I'm not so much concerned about the fact that there were delays, but rather NZXT's seemingly uncaring attitude about making sure its customers are kept in the loop. I appreciate the link to the HW rep's profile, but NZXT is honestly in a position to provide official support channels - even just a single email update! - about delays. The fact that they don't even do that makes me sad. But, I'm sure it will all shake out in the end. I just wish it went smoother.
And about those motherboards, wow! I have stepped away from OCN for a while to focus on work where I deal with enterprise IT, and now coming back into this realm to order something like a keyboard from NZXT, I'm left shocked by the manner in which they handle guarantees. But I guess they're not the only ones.