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[Engadget] Origin PC drops AMD graphics options due to feedback, support woes - Page 32  

post #311 of 345
mostly 5 stars baby . . .

http://www.originpc.com/communicator/reviews/
Warning: Spoiler! (Click to show)
in reality . . .

I usually buy from VelocityMicro but wanted to try out OriginPC. I really wanted to like them but so far they are off to a terrible start. It's a long story but it has taken 4 weeks to get a computer and they still haven't shipped it yet. We have gone back and forth in email and the part that is really disappointing is that I expected a top-notch experience from the Sales people since they are the ones taking my money but it has been a struggle at times to get updates. I have had to email and sometimes call (and sometime both) just to get a status. To be fair I did order a different drive than they normally ship but they couldn't get the one I wanted so they told me the model number of one that was equivalent and that they could get it in so I went with that one instead. So a lot of the holdup is apparently this drive which explains some of the delay but the lack of being kept informed along the way and the fact they charged my credit card 4 weeks ago leaves me with a negative experience.

I asked if they would overnight the computer once it was ready since I have had to wait this long and the sales rep told me he would check and see if they could do that. I have to admit I expected more from these guys since they are based here in the U.S. But hey look at the positives, at least I could understand their version of English.
___________________

"terrible customer service they would be so rude to you if you ask questions about the computer DO NOT EVER BUY ORIGIN PC THEY ARE JUST TERRIBILE "

___________________

"The laptop hasn't reached it's destination, and am already severely disheartened. A long list of bad customer service and poor business practices. Lets start at the present and go backwards: I ordered a laptop as a gift, and they shipped it to me (billing address) instead of the shipping address. The confirmation e-mail was missing tracking. I had to e-mail and get the tracking. Just shoddy service there. When I ordered, I chose Paypal. They do not connect to Paypal, but expect you to send money to their e-mail address. I requested an invoice, but they refused. One can NOT use buyer protection in Paypal with this company. Through all this, I can see why -_- I am not impressed."
"On the shipment date 7/31/2013 I had to call to find out status of my order to be told that they could not find any record of my order. I was told I had to call back. After finding my order I was
told it was not ready because their standard parts were not available. They should have notified before the shipment date.
Very unprofessional un-business like behavior. "
"I ordered an RTS laptop from OriginPC on May 9th. The estimated shipping date on the website was the following day, May 10th. The tracking number said it hit a sorting facility May 14th. It is now over 44 days since when I placed my order and I have yet to receive my laptop. Origin is recommending I wait 8 weeks so needless to say, I am very unimpressed. I feel like possibly I may have just lost 3400 dollars.

EDIT: July 1st. Still no Laptop. Origin recommends I continue waiting.
EDIT: July 23rd. Still no Laptop. Origin confirmed USPS lost my laptop and started to build me a new laptop exactly 7 days ago. They tell me it will be ATLEAST another week until my laptop is done. In my opinion this is bad business, and if a customer didn't receive a laptop they paid 3400 dollars for, then Origin should be rush building me this PC. I do not recommend buying from Origin. 2 and 1/2 months... STILL NO LAPTOP."

___________________

"Buyer beware! Origin has a 30 day money back guarantee, but they don't have any provisions for defective units. So, when they send you a defective PC and you return it under the guarantee you are charged a 15% restocking fee.

I recently purchased an EON-17-S Professional Laptop. I began to notice problems immediately with the unit as I was trying to transfer my data files to it; it would occasionally corrupt files. I spent the next 5 days troubleshooting, with moderate assistance from Origin technical support. The bottom line is that this machine could not reliably transfer files between either the internal drives nor external eSATA drives without occasional corruption. I decided to return the unit under 30 day money back guarantee. I was charged a $335 restocking fee to take advantage of this guarantee! Most vendors do not charge a restocking fee when returning defective units. Origin is not such a vendor. I would recommend shopping elsewhere. So much for trying to support American workers. I'll go back to Dell/HP; they might build their units in China, but neither one of them has ever sent me a defective unit."

__________________

"Where to begin? Who to blame? What is the solution?

Let me apologize in advance for the length of this post.

I own a small computer consulting firm and usually build my own systems. However, this once I thought I would spoil myself and let someone else do the work. So I searched high and low for the top three high end system builders. Needless to say Origin PC came out on top. Origin's claim of, "focus on the customer experience", rang true in many online reviews.

The exciting beginning. I ordered a nice system. Not an insane gamer system but one that could handle serious work.
Intel i7 Hex core, 12GB RAM and I added 4 additional 1TB hard drives.
ASUS RAMPAGE III Extreme MB. OC capable but use default settings.
OCZ 240GB PCIE based SSD drive for the OS.
Nvidia 1GB video and the other obvious equipment.

Full APC power protection system.

The system arrives in an impressive wooden crate. Got everything setup and hit the power switch. WOW. From power on to completed Windows load, less than 7 seconds. I'm grinning and thinking OCZ rules. As I had other issues demanding my attention I had to leave the system for about 4 hours.
On return the system is powered down. Hmmm, odd. I reboot and all seems well. About 30 minutes later as I'm moving personal data over to this new system it just suddenly reboots. What the...? Again, I reboot but this time I begin a thorough review of the Event Logs.

What's this? I see Kernel Power loss reboots. What is more interesting is I see 3 of these log entries on the same day that the Origin lab signed off the system as ready for shipment. You are kidding right?

This scenario rapidly deteriorated. Reboots every 30 minutes and finally the OCZ PCIE SSD just fried. Origin and I agree to go with a more traditional OCZ SSD and give up on the PCIE. Same problems. The system will not stay online. Origin agrees to send me a new system and I pay for a new case that is theirs.

Second system arrives and I ship out the old one. I update MB Bios and install some Intel drivers to help with Sata III issues with the OCZ SSD. Also, the system is now rebooting and freezing. As it turns out Origin advises me not to use the onboard Marvel controller as it is not dependable. Ughhh, ok.
Then why did I order a SATA III SSD boot drive and additional drives if I am limited to SATA II? Anyway, Origin now sends me a Crucial M4 256GB SSD and advises that I buy a Adaptec SATA III controller if want to take advantage of SATA III speeds.
After updating the M4 firmware, re-installing windows from scratch and installing Intel RST the system seems stable.

Roughly 4-5 months go by and all hell breaks loose again. Reboots non stop. I research the ASUS MB and notice that ASUS has deactivated the product. Many users on the internet have the exact same complaints that I have. What's worse is they report that ASUS could care less and offers no help.

Origin ships me a new motherboard, and power supply. No change, the system will not even stay powered while in the MB BIOS. No windows loaded. I strip the system down to just the MB, Video, and power. Same result. Will not stay powered. Ship the system out to Origin.

Talk to Origin and let them know that I will be reviewing the Event logs so please don't send the system back with failures recorded in the lab. They go through 2 more Motherboards, new CPU, new RAM, and new PSU. They ship the system back.

Guess what? 3 hours later the damn system powers down by itself. So, I go to review the event logs. The lab technician apparently got my message. The event logs were deleted the day they shipped out the system. Are you kidding me? That's my system your deleting data from. How arrogant. How completely
unacceptable.

Oh, one additional surprise. I removed one of my 1TB drives that
contained sensitive data. Only needed to slide it out of the
drive cage. That particular drive slot no longer works. Had to bypass it today. Ughhh, this just keeps getting better.

For 10 months I have remained calm and appreciative of the technical challenge that Origin faces each day. I know, I work in the same industry. Obviously the time for a calm demeanor and appreciation of technical challenges is now over.

In fairness, much of this insanity obviously rest with ASUS. However, I purchased in good faith, the Origin Experience.

So, here I sit 10 months and $5,000.00 later pondering the Origin experience.

The best I can come up with is, Where to begin? Who to blame? What is the solution?

To be fair, they do get a lot of good reviews but I was in search of those that concern gpus. i'll search more if any of the other complaints have to do with gpus.
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post #312 of 345
There was a time when nVidia would forbid manufacturers from selling their cards if they also sold AMD/ATI ones. They had a spat with XFX who also started selling AMD and they refused to allow XFX to sell their chips. nVidia have always been dirtier than AMD and this wouldn't surprise me, no matter how desperately some want Origin to be telling the truth about their change of heart.
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post #313 of 345
There is no reason anyone could possibly come up with that makes good business sense to explain the timing of this "press release", except to throw mud on AMD's release.There is no real reason to even announce this even if it is due to "quality concerns".They sent out press releases to media outlets,come on!
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post #314 of 345
Who the hell is Origin PC, and why should I even care?
 
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post #315 of 345
Quote:
Originally Posted by Alatar View Post

There has been numbers in this very thread from pudgetsystems. Numbers that show a significantly higher failure rate with AMD cards from a sample of nearly 6000.

Anyways, none of that really matters. On OCN we might know how to deal with AMD cards for the most part, but origin customers aren't OCN users. With GeForce experience etc. and usually quicker driver updates for new titles it's no wonder that your average rich gamer who just wanted a powerful PC would have more to complain with an AMD based system than an Nvidia based one.

That and Origin really sells a ton of high end systems, a big part of their AMD customers probably had multi GPU setups. And we all know how those have been lately, and even now we have no info on when multi monitor and DX9 will be fixed.

No I think I'd still rather just go with Origin genuinely getting more complaints and problems from customers using AMD PCs.

And as for Charlie, a broken clock is correct twice a day. He wasn't right about kepler and he's been spouting nothing but nonsense since Fermi in his editorials. I'd want solid proof before I trust anything he writes.

Pretty much every article even remotely related to Nvidia in the past month has been called anti AMD / 290X propaganda on OCN. If anything I'd say those baseless accusations are biased instead of not choosing to believe in conspiracy theories.

And those numbers are still very well within industry standards...They're using it as a scapegoat, that same email from Puget even says "So yes, AMD does have a higher failure rate, but nothing that puts up such a big red flag that I would want to drop their product."

You can use statistics to make it look much extremely bad all you want but the actual numbers are still small...Lets pretend that there's an even split of 3000 systems for both nVidia and AMD, the highest reported number is still only 267 cards for AMD vs 161 for nVidia, this isn't even including the fact that it's actually 5698 and that we have no idea of the ratio between the two companies, the brands sold, the reasons of failure (I'm willing to bet more than a few had bugs that came down to Flash or the like rather than actual problems) and many other things that can change the results entirely.

Let me list the facts: AMD's bundles and the like are improving drastically, they have a card which looks to come very close to the Titan for a much lower price, Mantle is already supported in one of the biggest games coming out soon and a lot of people are waking up to the fact that AMDs drivers aren't much worse than nVidia's for single GPU setups (This cannot be denied, multi-GPU with the frame pacing? There's still some arguing as to how noticeable it actually is for the average person among other things) now, yet Origin are getting their panties in a twist over what amounts to a very small difference? They also mentioned overheating yet they had no issue running the much hotter running Fermi's. There's clearly something more than what they're saying going on, AMD is more competitive with nVidia than they have been in years and it's only now when their drivers are closer in quality than ever that they choose to do this? It only makes sense until you read into it, because nVidia has a chance of losing a decent chunk of their marketshare in the desktop/laptop market now that AMD is pushing much harder with their software bundles and features which were often the entire reason some people would pay the premium for nVidia. This isn't the first time something similar has happened...Remember the whole XFX thing? They started making AMD cards because it wasn't as profitable to make nVidia ones and nVidia forced them to only make low end cards from then on. The facts are stronger to what Charlie is saying...Either Origin was paid off by nVidia or is now deeming what is still better than industry standards for failure rates ("Below 16%" for the best laptops) as unacceptable straight after AMD releases a bunch of news that puts them in an extremely good light compared to nVidia? Yep, definitely the failure rate. rolleyes.gif
If you want numbers for just GPUs, take a look at this...Not the most recent but the GTX 280 had a failure rate higher than this, clearly it varies from generation to generation at least and before you bring up that those are mainly around 3%, remember that those were done on the 55nm process which was better yielding than both the 40nm and 28nm processes not that I should have to tell you that considering the yield issues that have happened on both processes unrelated to GPU size and the like. (Compared to GT200 which was so large it needed parts of it on a separate chip much like G80.)

As for Charlie, if I wanted to read his crappy writing all day to win an internet argument I'm sure I could find more, but he was right about the Qualcomm Toq and the PS4 running an AMD CPU among other things...He has been right more times than just Fermi, and I'd like to see the stuff he said that was wrong about Kepler? I don't tend to read his stuff often so I missed it and going from a quick Google Search, he was out by a week and a half on Keplers launch and had the correct shader count for GK104 in July 2011 even if he wasn't aware that nVidia had changed the architecture as much as they did.
    
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post #316 of 345
Dont know if this has been posted before... Bad move by Nvidia paying of this company... is just silly

http://semiaccurate.com/2013/10/05/much-nvidia-pay-origin-pc-drop-amd/
post #317 of 345
Quote:
Originally Posted by Cheezman View Post

Who the hell is Origin PC, and why should I even care?

They build Professional Enthusiast grade PCs for rich people. Their is a niche of companies that do this.
Edited by BeerPowered - 10/5/13 at 8:47pm
post #318 of 345
Quote:
Originally Posted by .:hybrid:. View Post

How much did Nvidea pay you to make this comment? wink.gif

I'm completely willing to sellout, if any hardware company is listening... biggrin.gif
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post #319 of 345
Quote:
Originally Posted by Lxcivic2k1 View Post

I'm not sure about Nvidia but the vender plays a huge role in failures for AMD. Venders get the design then can put cheaper parts on it which will fail sooner. I've had 7 Sapphire cards and all of them are still running and can't even think of a problem. Coming from the 9800Pro 128MB days, I've had my fair share of video cards and 0 issues.

A company starting up in 09 and saying they have all this experience....yeah I don't buy their story. Just because you can build a computer doesn't mean you know the tech world...any middle schooler can build a computer these days.

Well, they did run Alienware before it was sold to Dell, so it's possible they have as much experience as they claim. But then, they were running Alienware when it was sold to Dell, so that experience may not count for much.
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post #320 of 345
well they did say AMD has higher failure rate, companies tend to drop what annoys their customers.
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