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Question about reboots

post #1 of 9
Thread Starter 
Friend of mine from work brought me her Dell that she bought from a Best Buy in New York. It has a MB with a build in GPU and she had the Geek Squad install an AMD GPU. It's a smaller model. She says that it reboots when she plays WoW. I took a look at it, AMD thinks it's using the correct drivers for the card. I took the card out and it runs 3d marks just fine. When I put the card back in, it reboots about 10 seconds into 3dmarks. It's not over heating. My question is, how can I tell if it's the PSU or the actual card that is bad? Is there a good way to test them? The computer isn't crashing, no faulty screens, just plain reboot.
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post #2 of 9
id saay thee power supply as it seees to be not getting nuff go go juce
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post #3 of 9
Thread Starter 
So I pulled the psu out to see what kind and how much power it had. It's a rosewell 500w psu. That should be plenty for this system. It's a Dell with 1hdd and a cheap psi-e card.
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post #4 of 9
Quote:
Originally Posted by MIGhunter View Post

So I pulled the psu out to see what kind and how much power it had. It's a rosewell 500w psu. That should be plenty for this system. It's a Dell with 1hdd and a cheap psi-e card.
ok yeah might be a bad mobo @scottath what you recon
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post #5 of 9
Load up something like furmark on it. That'll stress the card alot and hopefully not the rest of the system.
I Doubt a low end card will be stressing the PSU that much, and usually you will see other instability in the system (try running Prime95 or similar to stress the rest of the system as another test).
Isolation is the best. Tried stressing the card in your system OP ?
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post #6 of 9
if you tested the card in a different system and it works fine, then i doubt its the card to blame. it might be a driver issue also might be other hardware components issues like powersupply / mobo / ram
post #7 of 9
contact cleaner on the pcie slot might help
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post #8 of 9
Thread Starter 
So, I was going to try my old GPU in her computer to see if that helped but her computer has a modular PSU. She doesn't have the cables and they took all but the ones that are hooked up out. So there isn't a 6 pin power cord or even a molex power cord hooked up that I can use to hook up the GPU to. Any suggestions or is she just out of luck?
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Hard DriveCoolingCoolingCooling
SAMSUNG 850 EVO 2.5" 500GB EK-FC R9-295X2 - Acetal+Nickel https://shop.ekwb.com/ek-kit-x360 https://shop.ekwb.com/ek-coolstream-xe-240-double 
CoolingCoolingCoolingCooling
https://shop.ekwb.com/tube-primochill-primoflex... EK-Vardar F3-120 (1850rpm) EK-Vardar F3-120 (1850rpm) EK-ACF Fitting 13/10mm - G1/4 Nickel 
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Hard DriveCoolingCoolingCooling
SAMSUNG 850 EVO 2.5" 500GB EK-FC R9-295X2 - Acetal+Nickel https://shop.ekwb.com/ek-kit-x360 https://shop.ekwb.com/ek-coolstream-xe-240-double 
CoolingCoolingCoolingCooling
https://shop.ekwb.com/tube-primochill-primoflex... EK-Vardar F3-120 (1850rpm) EK-Vardar F3-120 (1850rpm) EK-ACF Fitting 13/10mm - G1/4 Nickel 
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post #9 of 9
Proprietary systems really just aren't designed for the demand of games or powerful GPUs...any number of things can be causing the incompatibility.

Are there any BIOS updates for either the system or graphics card?
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RYZEN
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OFFICE PC
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20TB_HOMENAS
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CPUMotherboardGraphicsRAM
Ryzen 1700X ASRock Fatal1ty X370 Professional Gaming XFX 390x Corsair Vengeance LPX 64GB DDR4 
Hard DriveOptical DriveCoolingOS
A bunch of swappable SSDs LG BD-ROM Thermaltake CL-P039-AL12BL-A Contac Silent Windows 7 
MonitorKeyboardPowerCase
Generic Korean 32" 4K Generic mechanical rainbow LED lit SeaSonic G Series 550-Watt AZZA Helios 910 CSAZ-910 
MouseAudio
Logitech G500 T1 24BIT Tube USB DAC 
CPUMotherboardGraphicsRAM
AMD Athlon II X2 255 ASRock 970DE3/U3S3 Radeon X300 Kingston KHX1600C9D3/4GX 
Hard DriveHard DriveHard DriveHard Drive
8x Samsung HD204UI 7x Seagate ST2000DM001 Transcend TS16GSSD25-S 2x WD WD40EZRX 
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