Originally Posted by Roboyto
The GTX 1080 has better thermals/acoustics with similar heatpipe contact. This is why it is pure rubbish they couldn't do something to customize the cooler for the card.
A large copper shim/plate to help transfer heat to the other pipes that aren't in direct contact would be a pretty simple fix..like MSI has done in the past.
I wish you the best of luck with ASUS RMA, but from personal experience you're more likely to be insulted than helped.
The plates don't help much if at all I think, the heatpipes have contact with each other so there shouldn't be a need for a plate. But it shouldn't hurt much if on is used.
ASUS actually gets better when it comes to communication when you step on them via ASUS Taiwan, sure the stuff they send back in the RMA is unusable but otherwise they do try and communicate and try to speed it up.
Right now the stupid retailer is being the slow one and while they complicate things by trying to do stuff by the book when it comes to me the customer (down the supply chain) they do not do stuff by the book when it comes to their distributor and ASUS (up the supply chain).
If ASUS could pay me back directly I would have already had my money back but it's been a week since the retailer has the card and they still didn't get it to ASUS yet so ASUS can't start the lengthy refund process because they didn't get the gorram card back yet.
In some ways the EU warranty process is OK but overall it is unnecessarily complicated and if there are 10 distributors/resellers then everything should go through all 10 of them if done by the book. I have 3 in my case that I know about and I already jumped 1 to make the whole thing shorter, faster, so did the shop try the same but now they shouldn't with the refund and they were still trying to from what ASUS told me...
While ASUS can't properly deal with warranties of EOL products or ship cards internally without damaging them when you step on their toes via ASUS customer service Taiwan HQ they do try to resolve it, call, apologize for this and that, etc.
Unfortunately I don't have any such trick for the retailer. I knew an owner of one of the big computer shops here decades ago when the shop was small but that's a different shop.