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My horror story with Performance-pcs.com (and Swiftech) - Page 11

post #101 of 302
I'm glad anarchoi decided to reach out to these forums and share his experience. I have considered ordering from PPCS in the past & almost did a few times. There are enough vendors out there that don't treat their customers this way. This thread will open a lot of people's eyes.
Plain Jane
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Plain Jane
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post #102 of 302
Quote:
Originally Posted by bond32 View Post

LOL, after posting my own experience, dealing with all of it, and getting a refund from paypal, Performance Pc's closed my account. Simply wow, just wow.

Wow...They're going from bad to worse.
Plain Jane
(20 items)
 
  
CPUMotherboardGraphicsRAM
Intel 2500K @ 4.5 Ghz Asus Maximus IV Extreme-Z VisionTek 7970 G. Skill Ripjaws Z DDR3 1600 
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CoolingCoolingCoolingCooling
XSPC 5.25 Pump / Res. Combo XSPC EX560 XSPC EX420 XSPC Raystorm CPU WB 
CoolingCoolingCoolingCooling
XSPC Photon 270 XSPC Comp. Fittings Swiftech 7970 Komodo WB Koolance QD3 QD Series 
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Win 7 64 Samsung 58" Plasma Silverstone 1500w  CaseLabs MH10 + Pedestal 
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Plain Jane
(20 items)
 
  
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Intel 2500K @ 4.5 Ghz Asus Maximus IV Extreme-Z VisionTek 7970 G. Skill Ripjaws Z DDR3 1600 
Hard DriveHard DriveHard DriveOptical Drive
Corsair Force Series 3 120 GB SSD  Western Digital 7200 2 TB Seagate 7200 2 TB Samsung DVD-ROM 
CoolingCoolingCoolingCooling
XSPC 5.25 Pump / Res. Combo XSPC EX560 XSPC EX420 XSPC Raystorm CPU WB 
CoolingCoolingCoolingCooling
XSPC Photon 270 XSPC Comp. Fittings Swiftech 7970 Komodo WB Koolance QD3 QD Series 
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post #103 of 302
Quote:
Originally Posted by djnsmith7 View Post

Wow...They're going from bad to worse.

Indeed. All I was doing was checking a price on a radiator I had in my cart from earlier last week... Now I see my account was closed.
post #104 of 302
Realistically, what did you think it was going to happen when you filed for a refund on Paypal?
    
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post #105 of 302
Quote:
Originally Posted by EK_tiborrr View Post

Realistically, what did you think it was going to happen when you filed for a refund on Paypal?

Are you asking me? If so, are you asking before or after I attempted to reach a resolution with ppcs? Also are you asking if I expected this after the unprofessional, immature responses from PPC's???

I wasn't ever going to order from them again. It just baffles me they would rather shoo away any problems and put the issues on other people rather than attempt to fix them. And telling me to go to the manufacturer is NOT a fix.

Edit: I didn't have any idea what would happen after filing a claim. It was a last ditch effort to get the situation corrected.
post #106 of 302
I welcome you all to PM me with any specific concerns and I will do whatever I can to address them. I cannot help you with your complaint unless I get specific details about the incident.

When someone files a claim on Paypal, there is nothing that we can then do to help them. I tried to help resolve the situation, but bond32 refused to tell me anything.
The Spectre
(28 items)
 
Lenovus Maximus
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For Sale: Logitech UE6000 headphones
$75 (USD) or best offer
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1TB 5400RPM HDD 8GB SSD cache Western Digital Passport 1TB Windows 8.1 Pro x64 
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The Spectre
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Lenovus Maximus
(13 items)
 
For Sale: Logitech UE6000 headphones
$75 (USD) or best offer
CPUMotherboardGraphicsRAM
i7-4510U  Lenovo Z97 board AMD R9 M275 2x4GB 1600MHz DDR3 
Hard DriveHard DriveHard DriveOS
1TB 5400RPM HDD 8GB SSD cache Western Digital Passport 1TB Windows 8.1 Pro x64 
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post #107 of 302
Uhmm.. Interesting experience for the few. My experience wasn't bad. Being a noobie on water cooling parts, I ordered a few water cooling parts but it turned out that the fittings and tube size wasn't the size I liked. So instead of charging me 20% per the terms return/exchange, they were able to lower it to 10%.
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1st ever build
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post #108 of 302
We do a lot of business and we make mistakes, they're just showing up in this thread. I would encourage anyone who has had a problem with the store and has been helped by this thread to say so.

Thanks for the support. We are having a meeting soon with all those who deal with customers via email to remind them of the importance of professionalism.
The Spectre
(28 items)
 
Lenovus Maximus
(13 items)
 
For Sale: Logitech UE6000 headphones
$75 (USD) or best offer
CPUMotherboardGraphicsRAM
i7-4510U  Lenovo Z97 board AMD R9 M275 2x4GB 1600MHz DDR3 
Hard DriveHard DriveHard DriveOS
1TB 5400RPM HDD 8GB SSD cache Western Digital Passport 1TB Windows 8.1 Pro x64 
MonitorCaseMouseMouse Pad
14" 1080p AHVA panel (aftermarket) Thule Gauntlet 15" case Logitech G602 Insignia hard gaming mat 
Audio
(See audio gear in sig) 
  hide details  
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The Spectre
(28 items)
 
Lenovus Maximus
(13 items)
 
For Sale: Logitech UE6000 headphones
$75 (USD) or best offer
CPUMotherboardGraphicsRAM
i7-4510U  Lenovo Z97 board AMD R9 M275 2x4GB 1600MHz DDR3 
Hard DriveHard DriveHard DriveOS
1TB 5400RPM HDD 8GB SSD cache Western Digital Passport 1TB Windows 8.1 Pro x64 
MonitorCaseMouseMouse Pad
14" 1080p AHVA panel (aftermarket) Thule Gauntlet 15" case Logitech G602 Insignia hard gaming mat 
Audio
(See audio gear in sig) 
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post #109 of 302
I have ordered well over a $1000 worth of gear from PPCS and never had a problem until last time. 10ft of hose was not delivered with the original package and not delivered separately. I was out of town for a while and took too long to take a look at the package delivered, that was 8 days. There was no record of my order any longer so there was nothing I could do. It was my fault too for not checking the package right away.

After all I had a good experience with PPCS. I will order again when the time comes, however, it will be the last time I tolerate an incomplete delivery if that happens.
RedMYST
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Lian Li Venom
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ATICE
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RedMYST
(17 items)
 
Lian Li Venom
(12 photos)
ATICE
(17 items)
 
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RAMHard DriveHard DriveCooling
G.SKILL Sniper Series 16GB (4 x 4GB) 1866 SAMSUNG 830 Series Seagate 2Tb 5400rpm Custom loop 
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Windows 7 x64 I-INC iH282 28" 1200p Rapoo V7 (Cherry MX Yellow) Thermaltake ToughPower 1200w Bronze 
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Bifenix Raider RedMYST Edition. Razer DeathAdded 3.5 Red LEDs Razer Goliathus Original Realtek ALC898 
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Razer Electra Headset 
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AMD Phenom II X4 830 790FX-GD70(MS-7577) Radeon HD 5830 Radeon HD 5830 
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post #110 of 302
Quote:
Originally Posted by phillyd View Post

I welcome you all to PM me with any specific concerns and I will do whatever I can to address them. I cannot help you with your complaint unless I get specific details about the incident.

When someone files a claim on Paypal, there is nothing that we can then do to help them. I tried to help resolve the situation, but bond32 refused to tell me anything.

I told you all you needed to know about my situation. The only thing I didn't give you were the exact emails. Feel free to continue to spread false claims, I think the stories in this thread speak for themselves about your poor excuse of a company.

Perhaps I didn't make myself clear when I said "I will not share the emails"...

And you did absolutely nothing to help resolve the situation. In fact, all you said is
Quote:
Any updates on what happened? I'd like to hear the story for myself, at least.

Thanks,
Philip

Followed by a
Quote:
I apologize for the issues, but I don't have the power to do anything about it.

Thanks,
Philip
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