Originally Posted by nubbinator
Read the OP. PPCs basically told OP that they were out of luck because the product "worked" when then contacted them within those 30 days. It was obvious that the product was defective from the start, but they refused to make it right even though OP told them about the issues with it. When the product finally died, something that was expected from the beginning from the obvious out of spec noises the unit was making, they refused again to make it right. OP fulfilled there part as a consumer, the only other thing they could have done is to either do a chargeback with their credit card at the time or to dispute it with Paypal. If they bought it with AmEx, there are other options for them as well.
Not only did they tell OP that they wouldn't make things right in the first 30 days, but they sold a product as warrantied when the factory warranty on the product came to the end-user voided. They basically sold the equivalent of a grey market good at full retail price.
Before you pass judgment on OP, at least take the time to read the story. OP did their due diligence and the retailer and OEM screwed them over. They deserve to have this made right.
I read every word of his post. He just took no as an answer. That is his fault! He should have sent it back anyway, asked to speak with a supervisor, I work at a shop that sells parts and we allow our customers to bring back bad products within their warranty period and we process the warranty, so I am VERY familiar with getting products covered under warranty.
The sad fact is that sometimes you have to argue, sometimes you have to persist, or you won't get taken care of. I am not saying PPC was in the right, in fact it sounds like pretty bad customer service, although to be fair we don't know if everything went down just as OP describes.
EDIT: I have only read the first 6 pages of this thread, so I don't know what the resolution was, if any, with PPC of even if PPC was really in the wrong.Edited by Mygaffer - 11/2/13 at 11:59am