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HELP! psu burned mobo!

post #1 of 8
Thread Starter 
Hey guys,

I just bought this psu less than a month ago. The CMPSU-850HX. One of the pins melted into the mobo slot. I got it out and cleaned it up but is has dameged my mobo by filling the pin with black melted plastic from the psu 24 pin. I have started a ticket on Corsair.com via their technical suppprt... but I am seriously stressing out! What can I expect from Corsair? I was just about to go upgrade my big three too, cpu mobo and gpu. Glad I didn't get a chance to. Like really, this could have burned my house down... stressing out.
Any suggestions as to what else I should do about this or will corsair take good csre of me? Will they do anything about my mobo?

Thanx guys...
post #2 of 8
I'd ask for a new PSU and an amount of money paid to your bank account in order to buy a new motherboard. Just don't give in.
X79-GCN
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X79-GCN
(22 items)
 
  
CPUMotherboardGraphicsRAM
Intel 3930K 4.5GHz HT GIGABYTE GA-X79-UP4 AMD R9-290X GEil Evo Potenza DDR3 2400MHz CL10 (4x4GB) 
Hard DriveCoolingCoolingCooling
Samsung 840 Pro 120GB EK Supremacy (CPU) NF F12's P/P (360 Rad)  NF A14's (420 Rad)  
CoolingCoolingCoolingCooling
XSPC Chrome Compression Fittings EK RES X3 150 Primochill PremoFlex Advanced LRT Clear 1/2 ID EK-FC (R9 290X) 
CoolingCoolingCoolingOS
EK D5 Vario Top-X  Phobya G-Changer V2 360mm Phobya G-Changer V2 420mm Win 10 x64 Pro 
MonitorKeyboardPowerCase
BenQ XR3501 35" Curved Corsair Vengeance K90 Seasonic X-1250 Gold (v2) Corsair 900D 
MouseAudio
Logitech G400s Senn HD 598 
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post #3 of 8
Thread Starter 
Quote:
Originally Posted by BradleyW View Post

I'd ask for a new PSU and an amount of money paid to your bank account in order to buy a new motherboard. Just don't give in.

Thanx Brad. You think they would do that? A replacement PSU should be a given I believe... I was about to buy a new mobo anyway but I wanted to sell this one... cant now... I really hope Corsair does the right thing here... I have a corsair theme going so if they don't, I'm done with them.
post #4 of 8
If the PSU is responsible for the damage to the board then they should yes. What motherboard is it? Try and find some price points for that board. Know your numbers so that they can't just offer you some lowball amount.
Red Steel
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Seagate 250GB SATA III MLC Internal Solid State... Seagate Barracuda 7200.10 ST3250310AS 250GB 720... SAMSUNG SpinPoint T Series HD320KJ 320GB 7200 R... Seagate Barracuda 7200.10 ST3500630AS 500GB 720... 
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>>320GB with a 1TB External<< >>DVD/RW<< Xigmatek Dark Night  >>Windows 7 Ultimate 64bit<< 
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Red Steel
(19 items)
 
Blue Butterfly
(14 items)
 
 
CPUMotherboardGraphicsRAM
AMD Phenom II X6 1090T >STOCK< Asus CROSSHAIR V FORMULA-Z EVGA GTX770 SC Avexir Core Series 8GB 240-Pin DDR3 SDRAM DDR3 ... 
Hard DriveHard DriveHard DriveHard Drive
Seagate 250GB SATA III MLC Internal Solid State... Seagate Barracuda 7200.10 ST3250310AS 250GB 720... SAMSUNG SpinPoint T Series HD320KJ 320GB 7200 R... Seagate Barracuda 7200.10 ST3500630AS 500GB 720... 
Optical DriveCoolingOSMonitor
Lightscribe DVD/RW Cooler Master Hyper 212+ in Push/Pull Windows 10 Pro 64 bit Phillips 32" LCD Flatscreen @ 1920x1080 
KeyboardPowerCaseMouse
Ducky DK1008 w/ Cherry MX Bkack Switches Corsair CX750M HAF 922 Custom Painted Logitech G502 Proteus Core 
Mouse PadAudioOther
Ratpadz XT EACH G2000 Lamptron FC6 Fan Controller 
CPUMotherboardGraphicsRAM
AMD Phenom II X4 955 Black Edition Deneb 3.2GHz ASUS M4A79T Deluxe AM3 Asus R7 260X OC 2GB G.SKILL Ripjaws Series 6GB (3 x 2GB) 240-Pin DD... 
Hard DriveOptical DriveCoolingOS
>>320GB with a 1TB External<< >>DVD/RW<< Xigmatek Dark Night  >>Windows 7 Ultimate 64bit<< 
MonitorKeyboardCaseMouse
>>22" Westinghouse WS<< CM Storm Devastator MB24 >>Antec 902 w/ Blue LED Fans<< CM Storm Devastator MS2K 
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post #5 of 8
Quote:
Originally Posted by Justified View Post

Thanx Brad. You think they would do that? A replacement PSU should be a given I believe... I was about to buy a new mobo anyway but I wanted to sell this one... cant now... I really hope Corsair does the right thing here... I have a corsair theme going so if they don't, I'm done with them.

I believe that they would.. I say that because I know they have a policy with their hydro series that if it leaks and damages your components, they will pay to replace said components. However, you may have to send your motherboard to them so they can determine that it was their psu that did the damage.
post #6 of 8
I don't know Corsair's policy, but at least 2 people have mentioned getting their motherboards replaced by Antec in similar situations.

A short in the motherboard may have caused the Corsair PSU to put out too much current, but it's possible that was due to the PSU first putting out too much voltage and damaging a MOSFET. You may want to try the paperclip test and measure the output voltages with a meter, to see if any are too high. Do NOT connect the PSU to anything else when you do this.
post #7 of 8
Thread Starter 
Quote:
Originally Posted by Erick Silver View Post

If the PSU is responsible for the damage to the board then they should yes. What motherboard is it? Try and find some price points for that board. Know your numbers so that they can't just offer you some lowball amount.

My mobo is p55m-ud4. Other than initial install and then psu upgrade, it hasn't been touched. Everything worked fine for a while... then randomly it would just stop sending signal to monitor. All fans were running but the phase 6 lights on mobo were up. After an unplug and restart the cpu fan would not start so no boot up. Started taking things apart to check loose wires and found the damaged 24 pin. I really hope I have no problems getting this fixed... still stressing out.
post #8 of 8
pics or it didn't happen! biggrin.gif
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