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Company reputation influence on buying choice

Poll Results: How much does a companys RMA reputation influence your buying decision?

 
  • 0% (0)
    Not at all.
  • 12% (1)
    Not enough to make me pick an alternative to what I like the most.
  • 87% (7)
    A lot, I wouldn't buy from a company with poor aftersales service.
8 Total Votes  
post #1 of 7
Thread Starter 
How much do you let the reputation of a company influence your decision on which graphics card you buy, in this case their customer service/RMA process. I have been looking at getting an Asus card but I have tried to avoid them for years now when buying any PC parts, as I read back in 2011 how bad their support is regarding customer service and if you need to RMA anything. I have noticed this has not changed and they still have a bad rep for this kind of stuff, so it makes me think I still shouldn't buy any of their products in case I am unlucky and have to RMA it to them at some point for repair/replacement. Although I like one of their graphics card and don't know whether to just go for it since I might never need to RMA it.

So what I'd like to know is when you guys buy a graphics card, how much do you let this influence your decision. Do you care enough to buy from a company with a good record (maybe even if it means buying a product you don't like as much) as you don't want to be messed around should you ever need to RMA, or do you not give it any thought at all as the chances of you needing to RMA are small so it's worth the risk.

I've included a poll to get an idea but I'd like to hear what you think about it too.
Edited by smaudioz - 10/22/13 at 10:04am
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My System
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2x Seagate Barracuda Samsung 840 Pro 256GB SSD  Noctua NH-D14 Windows 7 Professional 64bit 
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post #2 of 7
Sapphire has been good for my RMAs, I just don't like that the longest a gpu has lasted on me is 9 months... and that is with my 24/7 clocks at stock too. frown.gif
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See Pee Yoo
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Lian Mi
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2500k asrock extreme4 980ti corsair vengeance  
Hard DriveHard DriveOptical DriveCooling
Crucial m3 seagate green lg dvdrw Noctua D14 
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win 7 64bit 2 x 1920 x 1080p (ASUS and LG) xl2420te ocz zx 1000w 
CaseMouseMouse PadAudio
haf bx g600 / / Roccat Savu Puretrak Talent Soundblaster Z 
Audio
sennheiser hd558 
CPUMotherboardRAMHard Drive
celereon g1610 g1 sniper m3 parema seagate barracuda 
Optical DriveOSMonitorPower
dvdrw windows vista vizio 3d tv rosewill green 530 
CaseMouse
lian li pc v354b logitech g300 
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post #3 of 7
I turned down a deal for an XFX 7950 for 190$ CDN because of a horrible quality and RMA/customer service reputation I heard of from a few people here and reviews around other sites. So I vote not buying from a company with a bad reputation.
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post #4 of 7
Voted for A lot. It's a big reason why I overpay for Corsair products and go with EVGA. I've heard good and bad things about ASUS so I've definitely taken a chance there should something happen to one of my monitors.

Edit:

Forgot to mention Logitech, grade A service and that's why I go with them though they may not be the absolute best options.
Edited by wholeeo - 10/22/13 at 11:26am
post #5 of 7
I bricked a card from EVGA and the tech support actually knew what he was doing and got my pc running long enough to let me get some data off it. With EVGA warranty on some cards being lifetime for any reasonable reason, I got a brand new card through RMA too.
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All Around
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CPUMotherboardGraphicsGraphics
1100t ASUS M5A99X EVO EVGA GTX 570 HD 2.5GB EVGA GTX 570 HD 2.5GB 
RAMHard DriveHard DriveCooling
Corsair Vengance  750 GB WD Caviar Black Intel 330  Corsair H60  
CoolingCoolingOSMonitor
Zalman CNPS20LQ CPU Water Cooling Thermaltake Water 2.0 Performer CPU Water Cooler Windows 7 Ultimate Dell 21", Samsung 19", Norcent 17", VIZIO 32" 
KeyboardPowerCaseMouse
Logitech G110 Corsair AX750 Cooler Master HAF 922 R.A.T. 7 
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Steel SeriesNP+ Optical Toslink to SONY receiver to BOSE System  Jawbone ERA for calls and game chat 
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post #6 of 7
It's why I second guess buying anything ASUS. tongue.gif

They have good hardware generally , motherboards are very overpriced for the components though

Ive bought EVGA before but the component quality isn't the greatest since Nvidia reference design tends to be underwhelming
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post #7 of 7
I have read that a lot, I think I just got lucky with my evga cards. First thing I did when learning to overclock was put the voltage as high as it would go, its still sitting there and I don't have any problems. I will say ASUS motherboard drivers support is useless, they just redirect you to a help page or the forum.
All Around
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CPUMotherboardGraphicsGraphics
1100t ASUS M5A99X EVO EVGA GTX 570 HD 2.5GB EVGA GTX 570 HD 2.5GB 
RAMHard DriveHard DriveCooling
Corsair Vengance  750 GB WD Caviar Black Intel 330  Corsair H60  
CoolingCoolingOSMonitor
Zalman CNPS20LQ CPU Water Cooling Thermaltake Water 2.0 Performer CPU Water Cooler Windows 7 Ultimate Dell 21", Samsung 19", Norcent 17", VIZIO 32" 
KeyboardPowerCaseMouse
Logitech G110 Corsair AX750 Cooler Master HAF 922 R.A.T. 7 
Mouse PadAudioOther
Steel SeriesNP+ Optical Toslink to SONY receiver to BOSE System  Jawbone ERA for calls and game chat 
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Reply
All Around
(19 items)
 
  
CPUMotherboardGraphicsGraphics
1100t ASUS M5A99X EVO EVGA GTX 570 HD 2.5GB EVGA GTX 570 HD 2.5GB 
RAMHard DriveHard DriveCooling
Corsair Vengance  750 GB WD Caviar Black Intel 330  Corsair H60  
CoolingCoolingOSMonitor
Zalman CNPS20LQ CPU Water Cooling Thermaltake Water 2.0 Performer CPU Water Cooler Windows 7 Ultimate Dell 21", Samsung 19", Norcent 17", VIZIO 32" 
KeyboardPowerCaseMouse
Logitech G110 Corsair AX750 Cooler Master HAF 922 R.A.T. 7 
Mouse PadAudioOther
Steel SeriesNP+ Optical Toslink to SONY receiver to BOSE System  Jawbone ERA for calls and game chat 
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Reply
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