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[Official] AMD R9 290X / 290 Owners Club - Page 1657

post #16561 of 43909
Quote:
Originally Posted by maynard14 View Post

tried to contact xfx rep for if i remove the warranty stickers for my stock reference xfx r9 290 will it remove the warranty

and here is the reply


Your question has been discussed by our management and the conclusion is not allowed.

It means it will be no warranty if you use aftermarket cooler.

Therefore, if you want to buy the card, please think twice.



guess ill wait fot 2 years for the warranty to expire huhuhuhu to be able to replace the stock cooler doh.gif

That's very strange... I thought xfx was one of the few manufacturers that allowed installation of waterblocks and aftermarket coolers.

I would call them, because this quote is straight from the XFX WARRANTY webpage.
Quote:
** XFX has carefully selected the optimal thermal or fansink component for your graphics card model. We do not encourage the removal of components due to damage that may result in the process. XFX understands that some enthusiasts may choose to replace the original component with their own cooling solution. To support the gaming community, we recommend that you contact XFX prior to any modifications so that we can update your profile and product registration to avoid potential issues with warranty support. In addition, XFX support will be able to walk through the installation with you or provide feedback and pointers on available options for your specific product. You may even consider shipping your components to XFX and allow the technicians at XFX to perform the modification for you (shipping charges to XFX apply).
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post #16562 of 43909
Quote:
Originally Posted by Forceman View Post

Was thus in North America? As far as I know, that's the only place they allow removal of the cooler.
Quote:
Originally Posted by Forceman View Post

Was thus in North America? As far as I know, that's the only place they allow removal of the cooler.

Hey Forceman your question doesn't make sense hehe, they said it would void his warranty if he would remove the cooler. I know it's very late it's 3:19 AM here so maybe I am making a mistake but untill now I think the mistake is on you haha smile.gif
    
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post #16563 of 43909
Quote:
Originally Posted by Iniura View Post


Hey Forceman your question doesn't make sense hehe, they said it would void his warranty if he would remove the cooler. I know it's very late it's 3:19 AM here so maybe I am making a mistake but untill now I think the mistake is on you haha smile.gif

If he is in Europe and asked the rep, they would correctly tell him that he can not remove it, because it is only allowed in NA. If he is in NA and they told him that, then that represents a change in policy, or a misinformed rep.
post #16564 of 43909
OK OK.. Forget everything I said about stuttering, for now... I wiped my drivers correctly using DDU and put on 13.12.. Crysis 3, Far Cry 3 (100+ FPS), BF3, BF4, and The Witcher 2 (Maxed with uber enabled, getting 70-90 FPS @ 1440p) ALL ACCEPTABLY SMOOTH smile.gif

Only lame thing that has sprung up since I started messing with the drivers is that now my headphones crackle when vsync is on. I use a soundblaster ZX with aurvana live headphones. I googled the problem for a sec and it seems pretty damn common. Is there anyway to fix it?

Super excited I got these synced up and working, I was looking at IVY-E mobo/proc combos. Saved myself $700 by installing the drivers right (not sure if I am happy about not getting buying a new processor though).
post #16565 of 43909
Quote:
Originally Posted by Forceman View Post

If he is in Europe and asked the rep, they would correctly tell him that he can not remove it, because it is only allowed in NA. If he is in NA and they told him that, then that represents a change in policy, or a misinformed rep.

owyeah I know what you meant now, now that I read there warranty statement again, it could also be possible that depending on which department of XFX you contact they would always deny you the warranty when you remove the cooler, but if you contact them first at another department they would mark your account and pass it along to the warranty department so that some specific users are allowed to remove it.

Dunno it was just a thought that came up in my head.

I also thing it's probably a hit and miss with these companies just with how well informed their reps are yes, I get the idea that it just depends on which rep you contact.
Edited by Iniura - 2/13/14 at 6:30pm
    
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post #16566 of 43909
Quote:
Originally Posted by Iniura View Post

Where did you find this XFX rep or how did you contact him?

I made a ticket on the XFX support website on february the 8th and I still haven't received a reply nothing, I asked if they could provide me with a UEFI GOP bios for the R9 290, because I want to use ultra fast boot.


I see, just create another ticket sir if you want,

here is the site sir.

http://www.xfx.com/, then just log in and creae a ticket for your question sir,. hope they will reply asap
post #16567 of 43909
Quote:
Originally Posted by maynard14 View Post

I see, just create another ticket sir if you want,

here is the site sir.

http://www.xfx.com/, then just log in and creae a ticket for your question sir,. hope they will reply asap

Yeah I already have my ticket pending there since the 8th. I guess I will wait a little longer, thx for letting me know.
    
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post #16568 of 43909
oppps miss the updated replies sir,. sorry for the late reply,.

i just create a ticket from http://www.xfx.com

US region, but i live here in the philippines,

so when i created and ticket for my question about the removing the stock cooler i have put my region to ASIA region

maybe ASIA region is not covered for the xfx removal of stock cooler warranty,..

thanks guys,,, maybe ill just forget the warranty, cant bare the stock cooler and the temps,, i cant even use the flash 290x unlock coz my temps are to high 77c @ fan speed of 75 percent,.
post #16569 of 43909
Just replace it and when you need your warranty change the stock cooler back make sure you flashed the default bioses on both sides and I dont think their would be a problem to claim your warranty.
    
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post #16570 of 43909
Quote:
Originally Posted by Iniura View Post

Just replace it and when you need your warranty change the stock cooler back make sure you flashed the default bioses on both sides and I dont think their would be a problem to claim your warranty.


thank you sir for the advice,. but how about those stickers that seals the screw ? are there any tutorial to remove the stickers without damaging them?

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