Well, FrozenCPU just lost any future business from me. I was trying to get an RMA from my waterblock that cracked ( I mentioned it earlier in the thread) and couldn't find what to do on
FrozenCPU's website. Well after sending like 3 or 4 emails with no reply I finally get a reply from the freaking owner of the business and I'll just quote it here for you.
"This is ridiculous - who just sends things back like with no permission or procedure ?
Stop his new order and I want the other REFUSED"
What is ridiculously rude about this is he should not have sent this to a customer which is extremely disrespectful and rude, but they didn't even read what I had sent them about requesting an RMA. Instead this jerk jumps to conclusions and wants my order cancelled when it says you can order a new one as a replacement and get reimbursed once the old one is received by them on their website.
I've never had worse customer service in my entire life.
Edit: HOLY CRAP Here's another email.
"Not with VGA return policy, you don't bust your block yourself order a freshie and dump your broken stuff on my dock. That's not it works.
We get a photo of what you have and get ek to send you a replacement. Ya don't make up your scenario that works for you the best. "
I haven't even sent it to them yet.
Edit2: Here's another goodie
"You have a VGA return, you did not follow any rules regarding.
You deal with ek direct on a broken top that you cracked, you dont like the way the rules shop somewhere else, were sick and tired of you guys breaking your own stuff and just returning it without even telling us"
Once again, the box is literally sitting right next to me. I have no idea what he is talking about.