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[Official] AMD R9 290X / 290 Owners Club - Page 4300

post #42991 of 43975
That's not right, Refund is based on serial not invoice. See if you can speak to Grace directly
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post #42992 of 43975
If i were you i'd take the 390 and sell it. The 390 is at ~$350 on Amazon, so you could sell it back for $280 to recoup losses and sell it fast, and get rid of MSI altogether. I've never liked that brand too much, and their RMA processes are even more of a pain than other manufacturers. For AMD i stick to Sapphire and some XFX models.

Asus is good, but has had some flukes with the 290 and 390 series, like not adapting their coolers to the card itself (like the 290X DirectCU II and 390X STRIX fiasco where not all heatpipes made contact with the core).
   
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post #42993 of 43975
Quote:
Originally Posted by diggiddi View Post

That's not right, Refund is based on serial not invoice. See if you can speak to Grace directly


well the thing is on there warranty page there's nothing that says its based on serial not invoice.. So i think they can refuse it if they wanted from not having the invoice.

They said if i had the invoice thats showing the price i paid than they can work out getting me the 390x. if i told them i don't have a invoice they might've refused the whole rma all together... and i might be with out nothing... If i had proof i bought it trust me i would fight more but with out any i don't think i can do much more..
Quote:
Originally Posted by Starbomba View Post

If i were you i'd take the 390 and sell it. The 390 is at ~$350 on Amazon, so you could sell it back for $280 to recoup losses and sell it fast, and get rid of MSI altogether. I've never liked that brand too much, and their RMA processes are even more of a pain than other manufacturers. For AMD i stick to Sapphire and some XFX models.

Asus is good, but has had some flukes with the 290 and 390 series, like not adapting their coolers to the card itself (like the 290X DirectCU II and 390X STRIX fiasco where not all heatpipes made contact with the core).

Yea pretty much i told them after they ask for the invoice what about their first offer for the 390 and that's when he got off again and went to ask grace and he came back 5min later and said she said ok and they have those in stock and will be shipped to me. really i don't think i had any other choices but taking the 390.
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post #42994 of 43975
Oh another thing, do you think they would be willing to send back the 290x if i pay shipping to have that ship back also? or don't you think they would do that sense they already sending a replacement also?



edit just got back off the phone again asking if i can received the old card back also. and they first said didint you already accepted the 390 gaming 8gb? i told them yes but i was seeing if i can get the 290x back also so i can hang it on my wall which i would've tried baking it lol and he put me on hold and got back to me and said the cards get sent to the mfg i guess amd? cards that cant be repaired so it would be a no..

guess it was worth a try and really i cant do much now cause they did say i already accepted the 390. i guess its better getting that card than 141$ or even no card lol..
Edited by gordesky1 - 6/22/16 at 3:41pm
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post #42995 of 43975
Quote:
Originally Posted by diggiddi View Post

No need to panic as RMA is done by serial number and is from date of manufacture, not based on receipt otherwise they'd have asked you for that already

In AU, RMA's require the receipt, but many [online] stores automate their process, so you just select the order from the drop-down list, enter the serial and they'll verify the warranty etc and send you the RMA number.
Quote:
Originally Posted by TheLAWNOOB View Post

How likely is it for Hawaii BIOS editor to work with Polaris 10?

Probably wont until the ROM addresses are sorted out, assuming the system is still similar.
Quote:
Originally Posted by Connolly View Post

Did anyone find a solution for the latest Crimson drivers conflicting with AB? Where the PC black screens at login.

Disable the panel starting up on boot is the best way, for win10 this is done via taskmanager. No idea how it affects game profiles though, but you could always add an entry in the task scheduler to start the panel up after a certain delay time.
Quote:
Originally Posted by gordesky1 View Post

they got back to me grace... she said this.. Refund amount of $141.00 is correct. Depreciation value is factored by remaining warranty.

In AU they can only use the price the card was purchased for at the original store, no depreciation, even after 3 years or more. Though I suppose your country's laws may differ...

Selling the 390 is still a good option if you wish, new ones still sell upwards of 300USD, of which you could then get one or two 480's.
   
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post #42996 of 43975
Quote:
Originally Posted by Paul17041993 View Post

In AU, RMA's require the receipt, but many [online] stores automate their process, so you just select the order from the drop-down list, enter the serial and they'll verify the warranty etc and send you the RMA number.
Probably wont until the ROM addresses are sorted out, assuming the system is still similar.
Disable the panel starting up on boot is the best way, for win10 this is done via taskmanager. No idea how it affects game profiles though, but you could always add an entry in the task scheduler to start the panel up after a certain delay time.
In AU they can only use the price the card was purchased for at the original store, no depreciation, even after 3 years or more. Though I suppose your country's laws may differ...

Selling the 390 is still a good option if you wish, new ones still sell upwards of 300USD, of which you could then get one or two 480's.


yea tho i think its going to be a refurb cause that's what i herd they give.. and yea it might be different cause they wouldn't budge to give me a 390x at all.. than when he came back from talking to grace rep i guess shes the gm and he asked they can work out to get me a 390x if i can send them a invoice of the price i paid... that's when i had to tell them can they just send me the 390 gaming 8gb than like they said the first time and they said that would be no problem and we will ship it out to you soon.


If i had a invoice i probably could've fight it more, even tho im not sure if they can even deny it than if they see a different name on the invoice. really they couldve asked for a invoice even for the 390 but they didn't.
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post #42997 of 43975
I loved my 290X with the default BIOS, i love it more even now with the modded one. I cannot remember why i dared change my old 290 for a GTX 780. Must've been drunk when i did that tongue.gif
   
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post #42998 of 43975
My Ref R9 290 had a "pop" and black screened. Can't get it to display anything anymore. No physical damage.

Should I sell it on ebay as broken?

I already tried everything.
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post #42999 of 43975
Quote:
Originally Posted by TheLAWNOOB View Post

My Ref R9 290 had a "pop" and black screened. Can't get it to display anything anymore. No physical damage.

Should I sell it on ebay as broken?

I already tried everything.

If there's no option for RMA'ing, I'd just mount it on a wall.

If you wanted though you could try to find the popped component and replace it, but there's no guarantee that it'll work again.
   
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post #43000 of 43975
Quote:
Originally Posted by TheLAWNOOB View Post

My Ref R9 290 had a "pop" and black screened. Can't get it to display anything anymore. No physical damage.

Should I sell it on ebay as broken?

I already tried everything.

What exactly happened?

Quote:
Originally Posted by Starbomba View Post

I loved my 290X with the default BIOS, i love it more even now with the modded one. I cannot remember why i dared change my old 290 for a GTX 780. Must've been drunk when i did that tongue.gif

You must be. tongue.gif

Even a 1500/1900 GTX780 has nothing compared to a 1250/1500 290. Let alone a 290X.
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