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My latest experience with EVGA Customer Service

post #1 of 9
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So I was browsing the web today when my system just shut itself off. I'm thinking, great, what now? I do some basic troubleshooting, perplexed because I haven't changed a thing on my rig in 2 months now. System would no longer power up, though lights were lit on the mobo; it would start to power up and just shut off in less than a second. Unplugged everything from the PSU and plugged it into my tester, and it won't come on, so I know the PSU is bad at this point. It's 2 months old. I'm not really upset; it happens. (Plus I have a 10 year warranty)

I've had RMAs with a few companies now, and have read hundreds of horror stories (including my own absolutely horrid experience with XFX), but here's what happened. I go to EVGA's support page, and find their 24/7 support number. I call it.

In less than 5 minutes on the phone, I have an approved RMA, free upgrade to 2 day shipping, and they are paying the shipping for me to RMA my PSU. I didn't even ask for paid shipping or the upgrade.

I'm speechless.

A lot of people wonder why I am so partial to EVGA, but I can't help it. They're amazing!!!
Edited by zooterboy - 10/25/13 at 10:44pm
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post #2 of 9
that is why when I get nvidia GPU's i get EVGA.....not sure about there PSU's but its EVGA...... lol
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post #3 of 9
Some of the best CS in the computer business if you ask me, only nvidia brand card I would consider purchasing for that reason alone thumb.gif
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post #4 of 9
EVGA has always had a very positive influence on my family. Heck, I'm running a gtx580 from them right now! I recommend them, and so does most of my family.
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post #5 of 9
EVGA is like that -- consistently good service by intelligent, informed people rather than clueless idiots. I wish EVGA outsold every other brand.
post #6 of 9
In my time (since 1996) I have found very few companies to have exemplary customer service. So far I have found:
EVGA
CORSAIR
OCZ
Logitech
Creative

These companies have exemplary Customer Service. For Example, Corsair upgraded my HX760 to an AX860 and I never even asked for it; they just did it. I unfortunately needed a 1300 watt power supply for my system, but if they had one above 1200 watts, you can bet your money I would have spent more and purchased it.

People who buy sometimes feel that the "Cheaper price" is the best price. In my opinion I would rather spend more and know that I am covered by a TOP NOTCH company and will be protected through thick and thin.
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post #7 of 9
I've only ever had to RMA with EVGA, Logitech, MaxKeyboard and WD. All 3 have excellent customer service and had replacements in my hands within 5 business days.
Edited by BulletSponge - 10/27/13 at 10:30am
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post #8 of 9
Quote:
Originally Posted by dpoverlord View Post

In my time (since 1996) I have found very few companies to have exemplary customer service. So far I have found:
EVGA
CORSAIR
OCZ
Logitech
Creative.
When did Creative improve? biggrin.gif
Back when Creative was selling optical drives, they wouldn't provide new firmware to fix some major problems, and the manager just kept telling people the products met all specs (they did not). Even Creative's employees complained about not being able to get information about this from their company
post #9 of 9
Quote:
Originally Posted by larymoencurly View Post

When did Creative improve? biggrin.gif
Back when Creative was selling optical drives, they wouldn't provide new firmware to fix some major problems, and the manager just kept telling people the products met all specs (they did not). Even Creative's employees complained about not being able to get information about this from their company

Well, I have not purchased a creative product in 7 years it could have changed 8-)
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CPUMotherboardGraphicsRAM
Intel 5930k Asus Rampage V Extreme EVGA 1080 Founders Edition Crucial Ballistix 32GB Sport (4x8GB) 
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2 - Samsung Pro 850 2TB Raid 0 Seagate Barracuda 3TB 7200rpm 3 WD Red 4TB NAS(No array) Samsung Pro 850 1 TB 
Optical DriveCoolingCoolingOS
LITE-ON 12X Blu-ray  ThermalRight SB-IE Custom 10 fans Win 7 X64 
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Samsung 55" / 65" Microsoft Sculpt EVGA G2-1300 Lian Li Custom Modded PC_70 
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Razer Deathadder Chroma Creative X7 
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12GB 3 2GB dimm G Skill PC3 10700 7-8-7-22 (84... Seagate 2 x 1.5GB 3 WD Red 3TB  Samsung Pro 840 
Optical DriveCoolingOSMonitor
LITE-ON 12X Blu-ray  10+fans and Ultra 120 Extreme cooler Win 7 x64 Dell 30" 
MonitorMonitorKeyboardPower
Dell 30" Dell 30" Microsoft 4000 ergonomic keyboard EVGA G2 1300 
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X99 King Build
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Da Rig2
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CPUMotherboardGraphicsRAM
Intel 5930k Asus Rampage V Extreme EVGA 1080 Founders Edition Crucial Ballistix 32GB Sport (4x8GB) 
Hard DriveHard DriveHard DriveHard Drive
2 - Samsung Pro 850 2TB Raid 0 Seagate Barracuda 3TB 7200rpm 3 WD Red 4TB NAS(No array) Samsung Pro 850 1 TB 
Optical DriveCoolingCoolingOS
LITE-ON 12X Blu-ray  ThermalRight SB-IE Custom 10 fans Win 7 X64 
MonitorKeyboardPowerCase
Samsung 55" / 65" Microsoft Sculpt EVGA G2-1300 Lian Li Custom Modded PC_70 
MouseAudio
Razer Deathadder Chroma Creative X7 
CPUMotherboardGraphicsGraphics
Xeon X5660 Gigabyte X58a-ud5 rev2 (Custom Bios mod FF3 10/... EVGA Titan EVGA Titan 
RAMHard DriveHard DriveHard Drive
12GB 3 2GB dimm G Skill PC3 10700 7-8-7-22 (84... Seagate 2 x 1.5GB 3 WD Red 3TB  Samsung Pro 840 
Optical DriveCoolingOSMonitor
LITE-ON 12X Blu-ray  10+fans and Ultra 120 Extreme cooler Win 7 x64 Dell 30" 
MonitorMonitorKeyboardPower
Dell 30" Dell 30" Microsoft 4000 ergonomic keyboard EVGA G2 1300 
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Lian Li Custom modded  Razer Copperhead Razer eXact Mat Onboard and Logitech speakers 
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