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Crashing problem

post #1 of 2
Thread Starter 
So I ordered my PC a few months ago, and right away I was having stability problems. It would crash frequently and randomly, specifically when playing games or playing around with youtube videos or audio files. It's a hard lock up, the entire PC stops dead, and then needs to be manually rebooted. Very rarely it will seize up and a moment later automatically reboot itself. I called up ibuy and tried to determine if it was the video card, ram, etc. I couldn't find any problems myself, so I took it in to my local store and they found that everything was in order but the motherboard was defective and unable to update correctly. I contacted ibuypower and had them ship me a replacement motherboard, which I had installed, updated to the latest BIOS. Everything working for the motherboard. Unfortunately as soon as I took it home it continued to have the exact same problems with no change. Same crashing, same rate of crashing.

I downloaded Prime95 and tried to run the blend test, but the moment I hit the button the PC crashes like always, time and time again. I'm a bit green when it comes to the more complicated aspects of PC's, can anybody help me figure out what this is?

x Case NZXT Phantom 410 Gaming Case - White
1 x Processor Intel® Core™ i7 3820 Processor (4x 3.60GHz/10MB L3 Cache) - Intel Core i7 3820
1 x Motherboard Gigabyte GA-X79-UP4 -- 4x PCI-E 2.0 x16
1 x Memory 16 GB [4 GB X4] DDR3-1600 Memory Module - Corsair or Major Brand
1 x Video Card NVIDIA GeForce GTX 770 - 2GB - Single Card
1 x Case Lighting Liquid Neon Thunder Pattern Light - Blue
1 x Power Supply 750 Watt - Corsair CX750 - 80 PLUS Bronze
1 x Processor Cooling Liquid CPU Cooling System [Intel] - Standard 120mm Fan *FREE Upgrade to Corsair H55 Liquid Cooling*
1 x Primary Hard Drive 2 TB HARD DRIVE -- 64M Cache, 7200rpm, 6.0Gb/s - Single Drive
1 x Data Hard Drive None
1 x 2nd Optical Drive None
1 x Optical Drive [12x Blu-Ray] LG BLU-RAY Reader, DVD±R/±RW Burner Combo Drive - Black
1 x Sound Card 3D Premium Surround Sound Onboard
1 x Speaker System None
1 x Network Card Onboard LAN Network (Gb or 10/100)
post #2 of 2
Thread Starter 
Just an update.

http://hcidesign.com/memtest/

I'm running this program to double check the memory, two instances of the program running at once checking 2047MB of RAM as it suggests. Every time I run the program the computer locks up within 30 seconds, the usual symptoms. Does this point to crappy RAM? Inproper voltages?

EDIT: I called the techs I took the PC into, and they told me the RAM did pass memtest one stick at a time, but when they tested all four sticks together it did crash once.
Edited by Archer10 - 10/31/13 at 9:26am
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