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i5 W8 laptop stuck at 1.197 Ghz regardless of load

post #1 of 5
Thread Starter 
Just got a new laptop from Samsung, model number : NP270E5E.

It's rated @ 2.6GHz, however I only get 1.197GHz even when under 100% load on all cores :




I've already changed the power plan to 'High Performance' with the same results.


What am I missing ?

Cheers.
Edited by eXXon - 10/31/13 at 5:30pm
TheSadFlute
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TheSadFlute
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DyingHeart
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post #2 of 5
Have you looked in the bios settings to see if anything is askew in there? Speedstep or some similar function might be disabled.

There are also some suggestions in this thread.
http://www.tomshardware.com/forum/id-1635001/cpu-stuck-low-speed.html
post #3 of 5
Thread Starter 
Quote:
Originally Posted by jameyscott View Post

Have you looked in the bios settings to see if anything is askew in there? Speedstep or some similar function might be disabled.

There are also some suggestions in this thread.
http://www.tomshardware.com/forum/id-1635001/cpu-stuck-low-speed.html

Did a Bios update.

Only two settings, regarding 'thermal threshold' and 'Active Turbo', tried all combinations (Enable Enable, Enable disable, Disable Enable, Disable Disable) and all give me the same result. Speed never changes from 1197MHz which I believe is the low state speed.

Cinebench was done on single thread and all threads with no change to the speed of each core.

Cheers for the reply btw. Going to wait for a few more suggestions otherwise tomorrow I'm returning it.
Don't want to install a 3rd party software just to get the thing running as advertised.
TheSadFlute
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DyingHeart
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TheSadFlute
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DyingHeart
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CaseMouseMouse PadAudio
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Phenom II X4 965BE  Sapphire 790X Zotac GTX650  4GB Corsair 1066 DDR2 (1GBx4) 
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W7 Pro SP1 x64 LG 21' 1680x1050 Genius  Corsair CX600 
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post #4 of 5
I assume you are using the original power cord. What is it rated at? Have you done the test on and off the battery power?
post #5 of 5
Thread Starter 
Quote:
Originally Posted by jameyscott View Post

I assume you are using the original power cord. What is it rated at? Have you done the test on and off the battery power?

Yes it's rated @ 90 watts. Nothing changes when running on battery power.

I'm not used to W8, is there a setting that needs to be altered regarding Laptops other than the 'power plan' to unlock the CPU/GPU's full performance ?
TheSadFlute
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DyingHeart
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CPUMotherboardGraphicsRAM
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Corsair 480GB LE 3TB WD Green Sammy 500GB 850 EVO H100i 
OSMonitorKeyboardPower
Windows 7 Pro  HP 32' 1440p Logitech G710+ EVGA G2 750W 
CaseMouseMouse PadAudio
Cooler Master Stryker Logitech G602 Steel Series On-Board 
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Nakamichi 5.1 
CPUMotherboardGraphicsRAM
Phenom II X4 965BE  Sapphire 790X Zotac GTX650  4GB Corsair 1066 DDR2 (1GBx4) 
Hard DriveHard DriveCoolingCooling
G.Skill Phoenix Pro 120GB WD 2TB Green Stock 3x120mm UQ fans 
OSMonitorKeyboardPower
W7 Pro SP1 x64 LG 21' 1680x1050 Genius  Corsair CX600 
CaseMouseMouse PadAudio
Gigabyte  E-Blue Mazer XFX WarPad On-board 
Audio
Logitech G35 
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TheSadFlute
(17 items)
 
DyingHeart
(17 items)
 
 
CPUMotherboardGraphicsRAM
i7-6700K TUF Sabertooth MSI Golden Ed GTX980 Ti 16GB 2400MHz C15 
Hard DriveHard DriveHard DriveCooling
Corsair 480GB LE 3TB WD Green Sammy 500GB 850 EVO H100i 
OSMonitorKeyboardPower
Windows 7 Pro  HP 32' 1440p Logitech G710+ EVGA G2 750W 
CaseMouseMouse PadAudio
Cooler Master Stryker Logitech G602 Steel Series On-Board 
Audio
Nakamichi 5.1 
CPUMotherboardGraphicsRAM
Phenom II X4 965BE  Sapphire 790X Zotac GTX650  4GB Corsair 1066 DDR2 (1GBx4) 
Hard DriveHard DriveCoolingCooling
G.Skill Phoenix Pro 120GB WD 2TB Green Stock 3x120mm UQ fans 
OSMonitorKeyboardPower
W7 Pro SP1 x64 LG 21' 1680x1050 Genius  Corsair CX600 
CaseMouseMouse PadAudio
Gigabyte  E-Blue Mazer XFX WarPad On-board 
Audio
Logitech G35 
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Reply
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