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Friends Computer - Blown 2 usb 3.0 ports after installing sound card

post #1 of 4
Thread Starter 
Computer Specs: (From what i can remember)
Power Supply: Antec 750W High Current
Motherboard: GA-X79-UD5
CPU: Intel Core i7 4690X (I think)
RAM: 16 GB Kingston Hyper X 1666 MHz RAM
SSD: 512GB Samsung SSD 840 Pro
CPU Cooler: Noctua ND-UDH12 (somewhere around that model)

What happened:

My friend puts in his ASUS Xonar DG PCI sound card into his computer (with power supply switched off and unplugged). Tries to power it up, powers off in a second. Takes out sound card. Waited 30 minutes. Powers it on successfully after without the sound card, to suddenly find out that two of his usb 3.0 ports are blown.

The next day. I test the sound card on another computer. Started up computer, installed sound card drivers. Sound card works fine.

Luckily he's friends with a gigabyte sales representative so he got an RMA (and got a better motherboard UD7)

Now this makes me amazed.

Is it that the PCI Slot on his motherboard faulty?...

I know that my friend has a lot of experience in building computers for 10 years. Surely he didn't damage it in some way.


Some off-topic stuff:
After receiving his UD7 gigabyte motherboard we tried to turn it on but it would just go on and off for a moment, probably short-circuit. Then we looked at the motherboard bios and backup bios, the motherboard bios seems to have been replaced. Then we concluded that this is not a new motherboard, but more likely a board that came from someone that sent it back for RMA. (Funny thing that gigabyte told the sales rep that the board was brand new) Seems like it wasn't.

My friend also bought a GTX 690 gigabyte recently, found one of the caps chipped off the PCB, soldered another cap on. Graphics card worked with or without the cap on.
Edited by benjamen50 - 11/1/13 at 4:17am
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post #2 of 4
Besides the motherboard it could be the 5.5v rail on the PSU that has problems

5.5V powers motherboard chipsets, SSDs, hard drive circuitry, USB and a few other functions.
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Seravee
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post #3 of 4
Quote:
Originally Posted by benjamen50 View Post

Computer Specs: (From what i can remember)

My friend puts in his ASUS Xonar DG PCI sound card into his computer (with power supply switched off and unplugged). Tries to power it up, powers off in a second. Takes out sound card. Waited 30 minutes. Powers it on successfully after without the sound card, to suddenly find out that two of his usb 3.0 ports are blown.

-snip-

Luckily he's friends with a gigabyte sales representative so he got an RMA (and got a better motherboard UD7)

Yikes, that sounds odd. Did you guys try uninstalling and reinstalling the usb 3.0/chipset drivers?
Also are they front USB 3.0 ports or the ones on the back of the mobo?

Btw i reckon it'd be awesome to be mates with a sales rep from Gigabyte or any hardware company for that reason. biggrin.gif
   
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Pink Power
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Hard DriveHard DriveOptical DriveCooling
Western Digital Green 2TB Intel 520 SSD Samsung SH-224DB DVD Burner Corsair H105 
CoolingCoolingOSPower
2x Enermax T.B Apollish Twister 140mm 2x NZXT FN 120RB Windows 7 Ultimate x64 Thermaltake ToughPower XT 775W 
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post #4 of 4
Thread Starter 
All of his usb ports except two are usb 3.0, so that makes like 6 out of 8 usb 3.0 ports working.
Gaming Computer
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Intel Core 2 Quad Q6600 Asustek P5Q-PRO Nvidia 9800 GTX+ Kingston DDR2 8gb 
Hard DriveOptical DriveCoolingOS
Western Digital 1 TB Pioneer Noctua NH-U9B Windows 7 Ultimate 64-bit 
MonitorKeyboardPowerCase
Dell Monitor Logitech G110 Antec 750W Thermaltake Aluminium Old Case 
MouseMouse PadAudio
Logitech G500 Gaming Mouse Generic Mousepad Soundblaster 5.1 VX 
  hide details  
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Gaming Computer
(19 items)
 
   
CPUMotherboardGraphicsRAM
Intel Core 2 Quad Q6600 Asustek P5Q-PRO Nvidia 9800 GTX+ Kingston DDR2 8gb 
Hard DriveOptical DriveCoolingOS
Western Digital 1 TB Pioneer Noctua NH-U9B Windows 7 Ultimate 64-bit 
MonitorKeyboardPowerCase
Dell Monitor Logitech G110 Antec 750W Thermaltake Aluminium Old Case 
MouseMouse PadAudio
Logitech G500 Gaming Mouse Generic Mousepad Soundblaster 5.1 VX 
  hide details  
Reply
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