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Issue with uPD720210 Renesas USB 3 Hub and mouse/keyboard issues?

post #1 of 3
Thread Starter 
So recently I purchased a Z87-UD3H motherboard that has a renesas USB 3 hub for the back ports and I'm getting an issue where my G500 logitech mouse will keep disconnecting for about a second every 10-15 seconds. And sometimes I can see the LEDs turn off on the mouse as well. So it's losing power all together. So I was googling around for a solution and found people with a similar issue and boiling down to it being a problem with the renesas usb 3 hub firmware, causing mostly logitech devices to disconnect every few seconds.

So I don't know where to go from here, as I've tried looking around for a firmware update for the Renesas uPD720210 USB 3 hub. If anyone has a solution, it would be greatly appreciated. Because my only work around right now is using the front panel usb 2 ports with a back plate.
I7 Beast
(15 items)
 
  
CPUMotherboardGraphicsRAM
i7 5820k 4.5GHz  MSI X99A XPower AC Motherboard Gigabyte GTX 980TI G1  48GB Crucial Ballistix DDR4 2666MHz 
Hard DriveHard DriveOSMonitor
Crucial M550 500GB x2 RAID 0 Samsung 850 500GB EVO x2 RAID 0  Windows 10 Pro  ASUS MG279Q 1440P 144Hz Primary 
MonitorKeyboardPowerCase
QNIX Q270 27" 1440P PLS Monitor Secondary Razer Blackwidow Chroma X  Corsair RM850 PSU Corsair 700D 
MouseMouse PadAudio
Zowie FK1 Mouse 800DPI, Source/Quake Sensitivit... Roccat Taito Cloth Pad ASUS STXII with Sennheiser HD598 w/ Modmic 4.0 
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I7 Beast
(15 items)
 
  
CPUMotherboardGraphicsRAM
i7 5820k 4.5GHz  MSI X99A XPower AC Motherboard Gigabyte GTX 980TI G1  48GB Crucial Ballistix DDR4 2666MHz 
Hard DriveHard DriveOSMonitor
Crucial M550 500GB x2 RAID 0 Samsung 850 500GB EVO x2 RAID 0  Windows 10 Pro  ASUS MG279Q 1440P 144Hz Primary 
MonitorKeyboardPowerCase
QNIX Q270 27" 1440P PLS Monitor Secondary Razer Blackwidow Chroma X  Corsair RM850 PSU Corsair 700D 
MouseMouse PadAudio
Zowie FK1 Mouse 800DPI, Source/Quake Sensitivit... Roccat Taito Cloth Pad ASUS STXII with Sennheiser HD598 w/ Modmic 4.0 
  hide details  
Reply
post #2 of 3
Zero mice on the market work properly with USB 3.0 ports. They all have higher latency and feel way off from USB 2.0 ports. Plug it into a USB 2 port and disable USB3 in the BIOS if you don't actually use it. Click the link in my sig to see what to do.
post #3 of 3
Thread Starter 
Quote:
Originally Posted by r0ach View Post

Zero mice on the market work properly with USB 3.0 ports. They all have higher latency and feel way off from USB 2.0 ports. Plug it into a USB 2 port and disable USB3 in the BIOS if you don't actually use it. Click the link in my sig to see what to do.

I have already tried disabling usb 3 and any other those extra usb features through the bios, but it seems you have a really detailed guide on a bunch of stuff i should try besides that. Thanks I'll look into it thumb.gif
I7 Beast
(15 items)
 
  
CPUMotherboardGraphicsRAM
i7 5820k 4.5GHz  MSI X99A XPower AC Motherboard Gigabyte GTX 980TI G1  48GB Crucial Ballistix DDR4 2666MHz 
Hard DriveHard DriveOSMonitor
Crucial M550 500GB x2 RAID 0 Samsung 850 500GB EVO x2 RAID 0  Windows 10 Pro  ASUS MG279Q 1440P 144Hz Primary 
MonitorKeyboardPowerCase
QNIX Q270 27" 1440P PLS Monitor Secondary Razer Blackwidow Chroma X  Corsair RM850 PSU Corsair 700D 
MouseMouse PadAudio
Zowie FK1 Mouse 800DPI, Source/Quake Sensitivit... Roccat Taito Cloth Pad ASUS STXII with Sennheiser HD598 w/ Modmic 4.0 
  hide details  
Reply
I7 Beast
(15 items)
 
  
CPUMotherboardGraphicsRAM
i7 5820k 4.5GHz  MSI X99A XPower AC Motherboard Gigabyte GTX 980TI G1  48GB Crucial Ballistix DDR4 2666MHz 
Hard DriveHard DriveOSMonitor
Crucial M550 500GB x2 RAID 0 Samsung 850 500GB EVO x2 RAID 0  Windows 10 Pro  ASUS MG279Q 1440P 144Hz Primary 
MonitorKeyboardPowerCase
QNIX Q270 27" 1440P PLS Monitor Secondary Razer Blackwidow Chroma X  Corsair RM850 PSU Corsair 700D 
MouseMouse PadAudio
Zowie FK1 Mouse 800DPI, Source/Quake Sensitivit... Roccat Taito Cloth Pad ASUS STXII with Sennheiser HD598 w/ Modmic 4.0 
  hide details  
Reply
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