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Windows 8.0 always freezing 5-10 minutes after boot

post #1 of 6
Thread Starter 
Hey all,

I have a lenovo y500 laptop with windows 8 that I've had for about six months now, which I've used lightly and been extremely careful with. However, lately when doing anything on it, about 5-10 minutes after boot it will just freeze using any program and most of the time I can't use ctrl+alt+del to get to the task manager because it won't let me. The times when I can open the task manager, it doesn't even matter because the task manager won't respond either. Only the mouse is still movable and it's stuck as a "loading circle". The only solution when this happens is to turn the laptop off by holding the power button. I tried multiple system restores to points quite far in the past, but to no avail. This started to frustrate me a lot, so after troubleshooting for a while I just decided to do a factory reset (reinstall windows) because I believed this was an OS problem. After the reinstall, this still kept on happening in the exact same manner, so I figured it was not an OS problem and thought it might be a hardware issue. Thinking it might be the hard drives, I used the windows error checking on the hard drives (both HDD and SSD in the laptop) and both produced no errors, although I do not know how thorough windows error checking is. I don't know whether this is a hardware or OS issue, I'd imagine it's hardware though since I did a clean reinstall of windows and it didn't work, but then again, I don't know to be honest. Can anyone give me some possible explanations/solutions, because this is a huge piss off considering I've kept the laptop in perfect condition for the short time I've had it. Also, I am willing to contact lenovo, but would prefer not to, since I've heard many horror stories about their customer service. If I could find a solution which I could perform, that would be best.

Thanks everybody

P.S. Sorry if I posted this in the wrong forum, it's my first post on this site and I figured posting this in the "Windows" forum would make the most sense.
post #2 of 6
I had similar problem with windows xp. Unfortunately the source of problem was not OS but my hard drive
post #3 of 6
Thread Starter 
Yeah I suspect it's the hard drive now too because when I've tried using my laptop lately I've been watching the performance section of the task manager. Coincidentally, all the hardware seems to be operating normally except for the hard drive. I'll be doing nothing at all and the read/write speeds will be off the wall. They bounce from 0% to 100% constantly, which seems extremely unusual. So I'll have to run an actual hard drive testing program ASAP. Thanks for sharing your experience though. smile.gif
post #4 of 6
    An excellent program for viewing your HDD's (or SSD's) SMART status is CrystalDiskInfo.  It is free, and the standard edition has all the needed features without all the bloat (extra themes).  If it says that your HDD is in good condition, please post a screenshot here and I'll take a closer look.

    I'm currently leaning toward suspecting the HDD, since it is one of the few things that can cause the computer to hang like that with only the mouse still functioning.  On the other hand, the chances of successfully reinstalling of Windows on a HDD like that (as you did) without a hang at some point is also low. wink.gif
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Intel Core i7-3770K Gigabyte P67A-D3-B3 NVIDIA GeForce 8400 GS  1x Corsair 8 GB 
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Kingston SV300S3 WesternDigital WD10EZEX Samsung HD154UI Windows 7 Ultimate SP1 x64 
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My desktop PC
(14 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core i7-3770K Gigabyte P67A-D3-B3 NVIDIA GeForce 8400 GS  1x Corsair 8 GB 
Hard DriveHard DriveHard DriveOS
Kingston SV300S3 WesternDigital WD10EZEX Samsung HD154UI Windows 7 Ultimate SP1 x64 
MonitorMonitorKeyboardPower
Daewoo L947BK Gateway FPD1530 HTK-2001 Dynex DX-400WPS 
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Kensington K72400 Realtek ALC889 
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post #5 of 6
Thread Starter 
Hey again,

Sorry I've been super busy for the past week and a half, but I finally got a chance to download and run that program you mentioned and I took a screenshot of the results. If you could take a look at them and tell me if there are any issues, that would be great.

Thanks smile.gif



P.S. I haven't used the laptop in a week and a half either and it hasn't frozen. Yet.... Just thought I'd add that information in, in case.
post #6 of 6
    Overall, the HDD appears to be in quite good condition (and just barely used).  However, the HDD would still be my first suspicion, because "Read error rate" is 1, and "Write error rate" is 104 (decimal 260).  That means that the HDD has encountered CRC errors (261 of them) mainly while writing data.  HDDs will retry reading/writing over and over again until the CRC passes or some timeout elapses.  During this time, the program accessing the HDD will most likely be frozen.  And if it is Windows accessing the page file, it can hang the entire computer.  While the CRC error counts look too low (to me) to be causing freezing to the degree that you indicated in your first post, the fact that your computer appears to have stopped hanging is perfectly normal if it is the HDD was causing the freezing, because the freezing will abate if the offending file is now being written to an unaffected area of the HDD.

    First, I suggest doing a full surface scan with Check Disk (since you're using Windows 8, right-click the Start Button and click "Command Prompt (Admin)", type "chkdsk C: /f /v /r", press [Enter], and reboot your computer when prompted).

    If the hangups persist after this, temporarily disable your page file, reboot, and give MyDefrag a spin on the C: drive using the System Drive Monthly script.  This will rearrange the files which will, in the event that chkdsk found no bad sectors (i.e. the sector was "slow", not "bad"), hopefully move the file that is causing the hangups to a better sector on the disk.  Don't forget to re-enable the page file when it is done. thumb.gif
 
Edited by Techie007 - 11/17/13 at 8:24pm
My desktop PC
(14 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core i7-3770K Gigabyte P67A-D3-B3 NVIDIA GeForce 8400 GS  1x Corsair 8 GB 
Hard DriveHard DriveHard DriveOS
Kingston SV300S3 WesternDigital WD10EZEX Samsung HD154UI Windows 7 Ultimate SP1 x64 
MonitorMonitorKeyboardPower
Daewoo L947BK Gateway FPD1530 HTK-2001 Dynex DX-400WPS 
MouseAudio
Kensington K72400 Realtek ALC889 
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My desktop PC
(14 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core i7-3770K Gigabyte P67A-D3-B3 NVIDIA GeForce 8400 GS  1x Corsair 8 GB 
Hard DriveHard DriveHard DriveOS
Kingston SV300S3 WesternDigital WD10EZEX Samsung HD154UI Windows 7 Ultimate SP1 x64 
MonitorMonitorKeyboardPower
Daewoo L947BK Gateway FPD1530 HTK-2001 Dynex DX-400WPS 
MouseAudio
Kensington K72400 Realtek ALC889 
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Reply
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