Originally Posted by JackNaylorPE
Again, there's a lot of people in all those other threads here on OCN and other sites who also think it is wrong somehow. And yes I think it's wrong to export and sell a product in another country w/o providing the purchaser with the means or necessary information to obtain additional / replacement parts in that same country. When I buy my pump, I can buy all the necessary and matching accessories (Heat sink, fan, port adapters) with it .... when I buy reservoirs, I can buy all the necessary and matching accessories (tops, bottoms, port adapters, fill tubes, mounting hardware) with it.... when I buy water blocks, I can buy all the necessary and matching accessories (backplates, SLI links) with it. Why the special exception for radiators ?
Suppose I lost one or more screws ? In fact, if someone complained to the US Better Business Bureau or Consume Protection Agencies, these companies just might start having a bit of import problems with their products. Would anyone buy a US made car in the UK if you could not buy replacement parts there ? I know I never had the Porsche, Nissan, Jaguar, Mercedes dealers tell me they can't provide any parts I need. When buying a pump for example, the sites almost always tell ya what ya might need (adapter, for G-1/4 fittings or whatever) if purchasing the item. Again, why the exception here ?
The fact remains, not all of us live in "the rest of the world" and they chose not to sell this radiator in "the rest of the world", they're are selling it to US customers and with that comes certain responsibilities. Maybe it's not true in the "rest of the world" but here there are disclosure laws and regulations, so we are accustomed to having such information "before" we make a purchase. Giving me a source in UK doesn't negate the fact that they are not available here in the US. Showing that it works in some situations doesn't change the fact that 1) it doesn't work in others and 2) they did not disclose this fact. This situation is easily correctable with a simple "disclosure statement" and manufacturers, here at least, are required to provide such things. Yes, these laws sometimes result in stupid product labeling (For example, sewing needle package says "Do not stick in eyes") but this information here is obscure as evidenced by the number of threads on the topic.
I assume you aren't objecting to the fact that I posted about my experience trying obtaining the missing screw pitch information (M3 commonly comes in both 0.50 and 0.35 pitch though others are made) that was was needed and once having determined same, posting the sources and part numbers, at least for the black screws, with the missing pitch information for people who also find themselves short screws. So, I must ask exactly which point do you find objectionable ? Why would it be a burden or a bad thing for Alphacool to .....
- Provide the necessary pitch information on their web site so that we can obtain the correct replacement / additional screws.
- Add a note to their product page, in accordance with applicable US laws and regulations, saying that a user **may** need to purchase extra screws to complete their installation
- Provide a means for customers to obtain any replacement part that is needed from their authorized resellers or at least provide information on other sources where such might be obtained..... or maybe even sell the matching screws themselves !