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Seagate RMA's - Page 2

post #11 of 28
hmm..i actualy still trust seagate..ive had mine over a year and its not had the best treatment..right now its just hanging from the ide and molex cable..but hitachi on the otherhand...never buy a hitachi deskstar..died on me in less than a year
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post #12 of 28
I remember there was an issue with sata drives and the nforce 4 chipset that caused data corruption on the drives. Maxtor apparently released a firmware update to fix the problem. I know I get corruption on my drive if I OC too high due to a flaw in the 680i chipset. The latest bios p23 didn't fix it for me either.
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post #13 of 28
Thread Starter 
Quote:
Originally Posted by waqasr View Post
..died on me in less than a year
This one died less then 4 months!

Still no word from seagate, I don't expect anything till Monday.
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post #14 of 28
I don't know why but I've had Maxtor the majority of the time, till last year that I started to use WD, Hitachi and Seagates now. And all the Maxtor I've had, no problem.

I had to RMA once once because I dropped it and something broke off but other than that? no problem.

Anyhow, it's easy to deal with RMAs: 1-create it, 2-ship HDD, 3-wait 2 to 3 weeks and finally 4-get back a new unit.

How big is the Maxtor HDD that you're going to RMA?

I have a Hitachi 120GB that I'm going to send back on Wednesday for a replacement, if you want, we can trade, I don't like Hitachi now, due to the fact that the took over IBM and IBM was the worst HDD manufacturer ever.
post #15 of 28
Thread Starter 
it was a Diamondmax 10 300GB 16mb cache SATA150
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post #16 of 28
Thread Starter 
4 days now... This is really pissing me off.
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post #17 of 28
Thread Starter 
Sent it to them again.

"You should receive a response by email from our support department within the next business day."
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post #18 of 28
Thread Starter 
bump, lol, I'm ****ing done with Seagate and Maxtor, this just topped the cake off.

Quote:
Customer () 01/30/2007 07:03 PM
You need to send me newdload.swf before I can do anything with it.

Response (TSDominik27) 01/30/2007 02:33 PM
************************************************** ****


Thank you for sending your SEAGATE E-mail inquiry.

Hello

You will need to extract the Dload.zip, change name of the NewDload.swf file to NewDload.exe





Thank you,
Seagate Technical Assistance
Dominik TS27
1-800-SEAGATE (1-800-732-4283)
00.800.4.SEAGATE (Europe)
1 800 759 109 (Asia, Australia and New Zealand)
http://www.seagate.com


************************************************** *****

Customer () 01/29/2007 08:42 PM
The readme says I need "NewDload.swf file to NewDload.exe & firmware file, i.e. va111630-00.zip or bace1g20-1e.zip"

I have Dload.exe and drdflash.exe but I need NewDload.exe.

The file you sent just has Drdflash and Dload

Response (TSDominik27) 01/29/2007 07:17 AM
************************************************** ****

Thank you for sending your SEAGATE E-mail inquiry.

Hello


All needed utilities should have been in the last zipped email. I will resend all that is needed. Sorry for the delay.





Thank you,
Seagate Technical Assistance
Dominik TS27
1-800-SEAGATE (1-800-732-4283)
00.800.4.SEAGATE (Europe)
1 800 759 109 (Asia, Australia and New Zealand)
http://www.seagate.com


************************************************** *****

Customer () 01/28/2007 01:02 AM
I need newdload.swf too.

Jesus, just send all the files at once.

Response (TSDominik27) 01/23/2007 07:40 AM
************************************************** ****

Thank you for sending your SEAGATE E-mail inquiry.

Hello :


I have resent this file to your leperconzero@msn.comemail address.

Thank you,
Seagate Technical Assistance
Dominik TS27
1-800-SEAGATE (1-800-732-4283)
00.800.4.SEAGATE (Europe)
1 800 759 109 (Asia, Australia and New Zealand)
http://www.seagate.com


************************************************** *****

Customer () 01/22/2007 05:55 PM
need NewDload.swf too.

Response (TSDominik27) 01/19/2007 10:06 AM
Thank you for sending your SEAGATE E-mail inquiry.

Hello :

I have sent you out this Dlaod utility that should have been part of the zip file.








Thank you,
Seagate Technical Assistance
Dominik TS27
1-800-SEAGATE (1-800-732-4283)
00.800.4.SEAGATE (Europe)
1 800 759 109 (Asia, Australia and New Zealand)
http://www.seagate.com


************************************************** *****

Customer () 01/17/2007 07:46 PM
All the guides I read say I need "NewDload.swf" and you keep sending me:

"Attachments: firmwareupdatebane1g20.txt (642.6 KB)"

Response (TSDominik27) 01/17/2007 11:29 AM
************************************************** ****

Thank you for sending your SEAGATE E-mail inquiry.

Hello :


I have sent the firmware update to your leperconzero@msn.com email address.


Thank you,
Seagate Technical Assistance
Dominik TS27
1-800-SEAGATE (1-800-732-4283)
00.800.4.SEAGATE (Europe)
1 800 759 109 (Asia, Australia and New Zealand)
http://www.seagate.com


************************************************** *****

Customer () 01/15/2007 08:03 PM
Never did get that attachment

Response (TSBrian54) 01/12/2007 12:37 PM
Dear :

Thank you for contacting Seagate Technical Support.

I'm sorry to hear of the data loss and troubles you have had. Our drives are the most reliable in the market and the problems you're having are extremely uncommon. However, any type of device used to store data can fail or become unreadable so that is why we stress the importance of backup. If your data had been backed up to another device, you would not have lost any data.

As for the firmware update, I included the BANC1G20 firmware update as an attachment to this incident. The attachment is a zip file that contains the firmware update and instructions for running it.

If you have any additional questions, please let me know.

Thank you,
Seagate Technical Assistance
Brian Cowan
1-800-SEAGATE (1-800-732-4283)
00.800.4.SEAGATE (Europe)
1 800 759 109 (Asia, Australia and New Zealand)
http://www.seagate.com

Customer () 01/11/2007 02:27 PM
All i got was firmwareupdatebanc1G20.zip and it had firmwareupdatebanc1G20.txt inside it

Response (TSDominik27) 01/11/2007 09:49 AM
************************************************** ****

Thank you for sending your SEAGATE E-mail inquiry.

Hello


After receiving the files from Maxtor Technical Support via email, you will need to save the attachments to your desktop. If you are not familiar with this, then you will need to consult your email application documentation on how to save attachments.

1. You will need to extract the drflash.zip file, which will give you a drflash.swf file, you will need to rename this to dload.exe, which you need to double-click, which will ask you for a blank floppy, on which it will create a bootable disk which you will use to boot your system with to a DOS prompt, i.e. A:\\>.

2. You will need to extract the Dload.zip, change name of the NewDload.swf file to NewDload.exe & firmware file, i.e. va111630-00.zip or bace1g20-1e.zip, onto a 2nd blank floppy. There will be the firmware file & NewDload.exe files on the 2nd floppy when this stage is complete.

3. Place the first bootable floppy that you created in the floppy drive & turn on your system, if it doesn't boot to this floppy you will need to change the boot sequence in your bios to either floppy or removable, whichever applies to your bios. If you are not familiar with this process you will need to refer to your motherboard documentation or contact the OEM manufacturer of your system.

4. Once you reach a DOS prompt, i.e. A:\\>, you will then remove the first bootable floppy from the floppy drive. Then insert the 2nd floppy that you created, at the DOS prompt, you will type "newdload", then press the "Enter" key. This will start the firmware loader.

5. When the loader is done loading you will see the below Main Menu: At the top it will say Power Controller Configuration. Below is the sequence you will need to perform to properly load the firmware update.
a. Select the 2nd option using the Up/down arrow keys: PPT power module

b. The 1st option should already be selected: Automatically use first Maxtor drive, and then press the “Enter†key

c. Select the 2nd option using the Up/down arrow keys: DMC package download single - ******is showing the firmware on the drive here ******, then press the "Enter" key

d. The next screen will display the DMC file to select; it will default to the one that is on the floppy. Press the “Enter†key.

e. The 1st option: Perform the Download Now will already be selected. Press the “Enter†key.

f. You will see the below message displayed on the screen when the firmware update is being loaded:
Downloading DMC file in a single operation. On screen progress display is unavailable

g. When the firmware update is successfully completed, you will receive a success message, and message: “Press “Space Bar†or “C†to continue. Use any other key to exit.

h. Press “Space Bar†or “C†keys, which will return you to the main menu. You will perform the above steps down to Step C. You will then be able to verify if the firmware was properly loaded. If it is then press the “ESC†key several times, this will take you back to a DOS prompt.

i. You can then power down the system, and if you have any other drives to update you can connect them at this time. Then place the first bootable floppy back into the drive and continue from #3 at the top of this document










Thank you,
Seagate Technical Assistance
Dominik TS27
1-800-SEAGATE (1-800-732-4283)
00.800.4.SEAGATE (Europe)
1 800 759 109 (Asia, Australia and New Zealand)
http://www.seagate.com


************************************************** *****

Customer () 01/10/2007 02:35 PM
How do I use the firmware you sent me? There is no directions on your site and I have never had to flash a hard drive before.

Response (TSDominik27) 01/09/2007 10:35 AM
**********************************************
Thank you for sending your SEAGATE E-mail inquiry.

Hello

I have sent you out a firmware update for your drive. This has been sent to your leperconzero@msn.com email address.





Thank you,
Seagate Technical Assistance
Dominik TS27
1-800-SEAGATE (1-800-732-4283)
00.800.4.SEAGATE (Europe)
1 800 759 109 (Asia, Australia and New Zealand)
http://www.seagate.com


**************************************************

Customer () 01/07/2007 07:41 PM
Yes. Nforce 4 SLi

All the drive info you need

SATA Device Properties
Model ID Maxtor 6L300S0
Serial Number L61PFB5G
Revision BANC1G10
Device Type SATA
Parameters 581463 cylinders, 16 heads, 63 sectors per track, 512 bytes per sector
LBA Sectors 586114704
Buffer 16 MB (Dual Ported, Read Ahead)
Multiple Sectors 16
ECC Bytes 4
Unformatted Capacity 286189 MB

ATA Device Features
SMART Supported
Security Mode Supported
Power Management Supported
Advanced Power Management Supported
Write Cache Supported
Host Protected Area Supported
Power-Up In Standby Not Supported
Automatic Acoustic Management Supported
48-bit LBA Supported
Device Configuration Overlay Supported
Native Command Queuing Supported

ATA Device Physical Info
Manufacturer Maxtor
Hard Disk Family DiamondMax 10
Form Factor 3.5"
Formatted Capacity 300 GB
Physical Dimensions 147 x 101.6 x 26.1 mm
Max. Weight 630 g
Average Rotational Latency 4.17 ms
Rotational Speed 7200 RPM
Average Seek 9 ms
Interface SATA
Buffer-to-Host Data Rate 150 MB/s
Buffer Size 16 MB

Response (Christopher Burink) 01/06/2007 05:49 PM
Hello ,

Thank you for your email inquiry.

If you have not already done so, can you please provide us with the serial number and the CODE from the drive label?

Also, can you verify if you have the Nvidia Nforce 4 chipset on the motherboard?

If you have any additional questions, please let me know.

Thank you,

Chris Burink,
Seagate Technical Assistance

1-800-SEAGATE (1-800-732-4283)
00.800.4.SEAGATE (Europe)
1 800 759 109 (Asia, Australia and New Zealand)
http://www.seagate.com

Customer () 01/05/2007 02:21 PM
The program will not run on my machine. I tried to install Windows XP Professional and it would not boot. When I booted off my extra hard disk, it was corrupted and could not be formated inside windows.

Response (Moses Gauna) 01/03/2007 08:28 PM
Dear

Thank you for your e-mail inquiry.

I would run our diagnostic utility called Powermax on this drive. Powermax will perform a thorough diagnostic and will let us know whether there is a problem with the drive. Please follow the instructions carefully and run the Basic and Advanced test on the drive. If you receive any error codes please write them down and let me know. Otherwise the drive itself should be OK if there are no error codes.

Here is a link to our Powermax utility:

Floppy version
http://www.maxtor.com/portal/site/Ma...&downloadID=22

CD version
http://www.maxtor.com/portal/site/Ma...downloadID=113

If you have any additional questions, please let me know.

Thank you,
Seagate Technical Assistance
Moses
1-800-SEAGATE (1-800-732-4283)
00.800.4.SEAGATE (Europe)
1 800 759 109 (Asia, Australia and New Zealand)
http://www.seagate.com

Customer 01/03/2007 06:37 PM
Hello, I have recently bought a Dimondmax 10 300gb 16mb Cache 7200RPM (Less than 4 months ago) And every month I have lost all my partition information.

This is a VERY big inconvenience for me and my Web Design business.

I have lost around 38 templates for websites (ranging from $35-$150) for my clients that all have to be remade now. And this transfers allot of cost onto me.

I have also lost allot of my 3D/2D artwork and pictures that are irreplaceable
This is not the first time, this is the fourth time it has happened.

I was recommended to Seagate/Maxtor with great praise, and was assured that my drive would not do what it has done every month it has died.

I'd like a refund or a drive I can actually depend upon.
So yeah a whole month waiting for FOUR FILES.
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post #19 of 28
lol man...hahaha

I've never seen a company get so personal..

if you have anything to add to my RMA faq, please do so
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post #20 of 28
Thread Starter 
I mean.. did he just miss how i said i needed the file he said i needed to rename?
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