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Alienware m18x-r2 issue

post #1 of 8
Thread Starter 
Okay, boys we need to put our heads together. My buddy was in Kuwait for military deployment and a power surge took out his m18x-r2.

When he got back to the states it was out of warranty.

I booted it up today and got no post, but I received 5 short beeps and sometimes when I booted it I got 8 short beeps.

I tried doing the bios reset and that doesn't much seem to matter and I also got a cmos battery from a dell laptop we had laying around and put it in place of his and beeps continued. I also tried booting it while holding down the FN key. The computer does not respond to a secondary screen either. Reseated the ram and the hdd aswell.

I want to make sure that I try every avenue before replacing the motherboard or the screen because they are both very costly to my knowledge.

any ideas?thumb.gif
post #2 of 8
Try verifying that the crossfire or sli cable is seated properly. Otherwise verify GPUs are seated correctly. Could be a bad GPU Try booting with one, then the other. I would head over to the m18x sub forum on nbr, guys there will be able to help you quite a bit. I thought 8 beeps Was a cmos issue but I could be wrong.

Edit** are the GPUs 7970s?
     
CPUGraphicsRAMHard Drive
Intel 3630QM GTX 680m SLi 16gb ddr3 1866mhz 256gb Samsung SSD 
Hard DriveHard DriveOptical DriveCooling
256gb Samsung SSD 750gb WD Black DVD/RW/BluRay notepal U3 
OSMonitorPowerCase
Windows 7 Ultimate 64 bit 18.4" 1080p 330watt power Brick Alienware M18x-R2 Chassis Black 
Mouse
Logitech G500 
CPUMotherboardGraphicsRAM
i&-2720QM HP GM67 Quadro 1000M Generic 
Hard DriveOptical DriveCoolingOS
7200RPM CD/DVD-RW Stock Win 7 Professional X64 
MonitorCase
15.6" 1920x1080 & 22" Dell External 1680x1050 HP Elitebook 
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CPUGraphicsRAMHard Drive
Intel 3630QM GTX 680m SLi 16gb ddr3 1866mhz 256gb Samsung SSD 
Hard DriveHard DriveOptical DriveCooling
256gb Samsung SSD 750gb WD Black DVD/RW/BluRay notepal U3 
OSMonitorPowerCase
Windows 7 Ultimate 64 bit 18.4" 1080p 330watt power Brick Alienware M18x-R2 Chassis Black 
Mouse
Logitech G500 
CPUMotherboardGraphicsRAM
i&-2720QM HP GM67 Quadro 1000M Generic 
Hard DriveOptical DriveCoolingOS
7200RPM CD/DVD-RW Stock Win 7 Professional X64 
MonitorCase
15.6" 1920x1080 & 22" Dell External 1680x1050 HP Elitebook 
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post #3 of 8
5 beeps is a CPU failure from what I recall. I remember I accidentally shut off my IGP in my CPU here and it flipped out. redface.gif

Not sure about the 8 beeps though...
     
CPUMotherboardGraphicsRAM
Intel Core i5-6300HQ Dell Proprietary 4GB Nvidia GTX 960M Samsung 12GB (1x8GB 1x4GB) DDR3L 1600 MHz 
Hard DriveHard DriveCoolingOS
256GB SanDisk M.2 SSD 1TB HGST 7.2k HDD Custom Cooling by Dell Solutions Windows 10 Home 64-Bit 
MonitorKeyboardPowerMouse
15.6" 1920x1080 IPS Screen Dell 130w PSU Logitech G602 Wireless 
Mouse Pad
Xtrac 'Ripper' Mouse Pad 
CPUMotherboardGraphicsRAM
Intel Core i7-2760QM Toshiba Qosmio X775 Nvidia 1.5GB GTX 560M 8GB DDR3 1333 
Hard DriveOptical DriveCoolingOS
120GB Samsung 830 SSD + 1TB HGST 7200RPM HDD CD/DVD-RW Stock Windows 10 Home 64-Bit 
MonitorKeyboardPowerMouse
17.3" - 1600x900 Standard backlit 180w Power Adapter Logitech G500s 
Audio
Harmon/Kardon Onboard 
  hide details  
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CPUMotherboardGraphicsRAM
Intel Core i5-6300HQ Dell Proprietary 4GB Nvidia GTX 960M Samsung 12GB (1x8GB 1x4GB) DDR3L 1600 MHz 
Hard DriveHard DriveCoolingOS
256GB SanDisk M.2 SSD 1TB HGST 7.2k HDD Custom Cooling by Dell Solutions Windows 10 Home 64-Bit 
MonitorKeyboardPowerMouse
15.6" 1920x1080 IPS Screen Dell 130w PSU Logitech G602 Wireless 
Mouse Pad
Xtrac 'Ripper' Mouse Pad 
CPUMotherboardGraphicsRAM
Intel Core i7-2760QM Toshiba Qosmio X775 Nvidia 1.5GB GTX 560M 8GB DDR3 1333 
Hard DriveOptical DriveCoolingOS
120GB Samsung 830 SSD + 1TB HGST 7200RPM HDD CD/DVD-RW Stock Windows 10 Home 64-Bit 
MonitorKeyboardPowerMouse
17.3" - 1600x900 Standard backlit 180w Power Adapter Logitech G500s 
Audio
Harmon/Kardon Onboard 
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post #4 of 8
Thread Starter 
I don't know what gpu he has I know it's a single card though
post #5 of 8
Thread Starter 
What do you guys think about sending it to the dell depot and just have them fix it rather then buy a bunch of parts he might not need I don't know how much of a rape job its going to be though.
post #6 of 8
I've heard many a horror story about the depot... I'd really advise against it...
     
CPUMotherboardGraphicsRAM
Intel Core i5-6300HQ Dell Proprietary 4GB Nvidia GTX 960M Samsung 12GB (1x8GB 1x4GB) DDR3L 1600 MHz 
Hard DriveHard DriveCoolingOS
256GB SanDisk M.2 SSD 1TB HGST 7.2k HDD Custom Cooling by Dell Solutions Windows 10 Home 64-Bit 
MonitorKeyboardPowerMouse
15.6" 1920x1080 IPS Screen Dell 130w PSU Logitech G602 Wireless 
Mouse Pad
Xtrac 'Ripper' Mouse Pad 
CPUMotherboardGraphicsRAM
Intel Core i7-2760QM Toshiba Qosmio X775 Nvidia 1.5GB GTX 560M 8GB DDR3 1333 
Hard DriveOptical DriveCoolingOS
120GB Samsung 830 SSD + 1TB HGST 7200RPM HDD CD/DVD-RW Stock Windows 10 Home 64-Bit 
MonitorKeyboardPowerMouse
17.3" - 1600x900 Standard backlit 180w Power Adapter Logitech G500s 
Audio
Harmon/Kardon Onboard 
  hide details  
Reply
     
CPUMotherboardGraphicsRAM
Intel Core i5-6300HQ Dell Proprietary 4GB Nvidia GTX 960M Samsung 12GB (1x8GB 1x4GB) DDR3L 1600 MHz 
Hard DriveHard DriveCoolingOS
256GB SanDisk M.2 SSD 1TB HGST 7.2k HDD Custom Cooling by Dell Solutions Windows 10 Home 64-Bit 
MonitorKeyboardPowerMouse
15.6" 1920x1080 IPS Screen Dell 130w PSU Logitech G602 Wireless 
Mouse Pad
Xtrac 'Ripper' Mouse Pad 
CPUMotherboardGraphicsRAM
Intel Core i7-2760QM Toshiba Qosmio X775 Nvidia 1.5GB GTX 560M 8GB DDR3 1333 
Hard DriveOptical DriveCoolingOS
120GB Samsung 830 SSD + 1TB HGST 7200RPM HDD CD/DVD-RW Stock Windows 10 Home 64-Bit 
MonitorKeyboardPowerMouse
17.3" - 1600x900 Standard backlit 180w Power Adapter Logitech G500s 
Audio
Harmon/Kardon Onboard 
  hide details  
Reply
post #7 of 8
Thread Starter 
okay, that's good to know I think he is going to end up selling it as is on ebay someone will buy it for parts.
post #8 of 8
It may be as simple as a bad GPU, you should be able to disable the GPU in the bios and see if it boots into windows.

It will help his sale to know what's wrong. He can also decide to replace the GPU in it and have an updated machine.
     
CPUGraphicsRAMHard Drive
Intel 3630QM GTX 680m SLi 16gb ddr3 1866mhz 256gb Samsung SSD 
Hard DriveHard DriveOptical DriveCooling
256gb Samsung SSD 750gb WD Black DVD/RW/BluRay notepal U3 
OSMonitorPowerCase
Windows 7 Ultimate 64 bit 18.4" 1080p 330watt power Brick Alienware M18x-R2 Chassis Black 
Mouse
Logitech G500 
CPUMotherboardGraphicsRAM
i&-2720QM HP GM67 Quadro 1000M Generic 
Hard DriveOptical DriveCoolingOS
7200RPM CD/DVD-RW Stock Win 7 Professional X64 
MonitorCase
15.6" 1920x1080 & 22" Dell External 1680x1050 HP Elitebook 
  hide details  
Reply
     
CPUGraphicsRAMHard Drive
Intel 3630QM GTX 680m SLi 16gb ddr3 1866mhz 256gb Samsung SSD 
Hard DriveHard DriveOptical DriveCooling
256gb Samsung SSD 750gb WD Black DVD/RW/BluRay notepal U3 
OSMonitorPowerCase
Windows 7 Ultimate 64 bit 18.4" 1080p 330watt power Brick Alienware M18x-R2 Chassis Black 
Mouse
Logitech G500 
CPUMotherboardGraphicsRAM
i&-2720QM HP GM67 Quadro 1000M Generic 
Hard DriveOptical DriveCoolingOS
7200RPM CD/DVD-RW Stock Win 7 Professional X64 
MonitorCase
15.6" 1920x1080 & 22" Dell External 1680x1050 HP Elitebook 
  hide details  
Reply
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