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Frozen CPU strikes again....

post #1 of 2
Thread Starter 
My order came in yesterday and as soon as I opened it right off it looked as if something was missing. I ordered 3 of these thinking I was getting 6 elbows, but no where does it state they are sold in pairs. The picture is a little misleading showing a pair of elbows and without asking I ordered what I thought was 3 pair.
I contacted them first thing this morning to ask about the item listing and was told that they are sold separately and not by the pair and was also told it was an older photo and they have been needing to change it to just one elbow. Without a pause the person helping me offered to send me 3 more elbows at no charge as he understood how that could have happened.

Within 2 hours I received and email with my tracking number for my shipped elbows.

This is great customer care even if they were not at fault for my mistake. I didn't catch the persons name that assisted me and would like to say Thank You.

Mark W.

They fixed picture
http://www.frozencpu.com/products/2274/ex-tub-13/12_ID_UV_Reactive_Leakproof_Elbow.html?tl=g30c101s746
Edited by By-Tor - 11/14/13 at 3:27pm
GrandPa's Gamer
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GrandPa's Gamer
(16 items)
 
Mini -ITX build
(14 items)
 
 
CPUMotherboardGraphicsRAM
4790k @ 5.0ghz Asus Maximus 7 Hero PowerColor R9 290X LCS w/Factory EK Waterblock 16gb of G.Skill Trident X 2400mhz 
Hard DriveHard DriveOptical DriveCooling
Samsung 850 EVO 500gb, 840 EVO 250gb, 840 Pro 1... 1 TB something.. Asus CD/DVD Drive Custom Water Loop cooling CPU and GPU 
OSMonitorKeyboardPower
Windows 7 Asus 24" VG248QE 144hz, Asus 24" VE247H Razer Blackwidow Ultimate XFX Pro Black 850w PSU 
CaseMouseAudio
Phanteks Enthoo Primo Black/Red Razer DeathAdder Turtle Beach PX21 headset 
CPUMotherboardGraphicsRAM
Intel g3258 @ 4.2ghz  Asrock B85M-ITX XFX R7 250 4gb PNY 
Hard DriveOptical DriveCoolingOS
Samsung 840, 120gb SSD Samsung USB drive stock Windows 7 
MonitorKeyboardPowerCase
Acer CM Storm Devastator 300 watt COOLER MASTER Elite 110 
MouseAudio
CM Storm Devastator Onboard 
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post #2 of 2
They are the best. I won't buy modding or watercooling gear from anyone else anymore. Last time I ordered they informed me that the 8-pin EPS connectors I ordered were not in stock and that it would be about two weeks for stock. I said I was ok w/ it. I told them I forgot to order 3 feet of bending cord and would like to add it to the order. They threw it in for free. Plus it only took about 5 days for them to receive stock on the connectors. thumb.gif
Big Lian Li
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Forever Alone
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Big Lian Li
(13 items)
 
Forever Alone
(8 items)
 
 
CPUMotherboardGraphicsRAM
i5-6400 @ 4.7GHz Asus Z170-A Asus GTX980 Strix 4x16GB G.Skill DDR4 @ 2800MHz 
Hard DriveHard DriveMonitorMonitor
256GB Samsung 950 Pro 480GB Mushkin Striker Asus ROG Swift PG278Q  QNIX QX2710  
KeyboardPowerCaseMouse
Topre Realforce 87U Silverstone ST1000-G Lian Li PC-A77F Mionix Naos 3200 
Other
Intel 10GbE EXPX9502AFXSR  
CPUMotherboardRAMHard Drive
Opteron 6128 Supermicro H8SGL-F Kingston Registered ECC Sandisk SSD 
Hard DriveHard DrivePowerCase
OCZ Revodrive 3 FusionIO ioXtreme Silverstone Strider 550W FT02BW 
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