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Win7 64 won't instal on laptop, 32bit and Win8 work fine.

post #1 of 6
Thread Starter 
Hey guys, I have a laptop here I've had for a while now in the 'too hard' basket.

I had a lot of issues getting Win 7 to instal on it after replacing its failed HDD with an SSHD. Most times it gave the "required CD/DVD device driver missing" error message, which could sometimes be gotten around by playing with AHCI/IDE in the BIOS. Unfortunately, even the couple of times that I did manage a completed instal, it would randomly hang up for minutes on end, or sometimes indefinitely, which I suspect had to do with the Intel RST driver Windows Update would instal. I saw no such issues when I installed Win8 on it.

To rule out the SSHD I swapped it with a regular HDD today and tried from scratch again. I got the "CD/DVD device driver missing" message again from instal media that has worked on other systems. For something different, I tried a 32bit copy of Win7 and it worked fine. This cripples it to less than half its 8GB RAM though so I do not count it as a solution.


I'm not really sure the best direction to go from here. I've tried a couple of different "all-in-one" type Win7 ISOs, both burned to DVDs and from USBs, and the results are always the same with 64bit. Could this still be just a bad run of luck with instal media (bearing in mind at least one disc worked on another system) or could there be something else at play here?

Laptop is a Samsung NP-RF511-S07AU.

Any ideas/help appreciated,
Sam
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post #2 of 6
Do you get the same DVD/CD error when installing from a USB stick?
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RYZEN
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post #3 of 6
Thread Starter 
Strangely enough yes. Apparently it can commonly also be caused by a SATA driver, but I have tried putting every driver from the manufacturer's download site onto a USB and inserting that when prompted, and it doesn't recognise any of them as helpful.
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post #4 of 6
Interesting. It does sound like a critical storage driver is missing from Win64 that is present in the Win32 builds.

Try physically removing the optical drive from the laptop, and then install from a USB stick. Make sure the BIOS is configured for SATA/AHCI and not IDE mode.

If the error message re-appears, click cancel, remove the USB stick, put it back into a different port, wait a moment and try to proceed as usual.
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A bunch of swappable SSDs LG BD-ROM Thermaltake CL-P039-AL12BL-A Contac Silent Windows 7 
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Generic Korean 32" 4K Generic mechanical rainbow LED lit SeaSonic G Series 550-Watt AZZA Helios 910 CSAZ-910 
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AMD Athlon II X2 255 ASRock 970DE3/U3S3 Radeon X300 Kingston KHX1600C9D3/4GX 
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RYZEN
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OFFICE PC
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20TB_HOMENAS
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CPUMotherboardGraphicsRAM
Ryzen 1700X ASRock Fatal1ty X370 Professional Gaming XFX 390x Corsair Vengeance LPX 64GB DDR4 
Hard DriveOptical DriveCoolingOS
A bunch of swappable SSDs LG BD-ROM Thermaltake CL-P039-AL12BL-A Contac Silent Windows 7 
MonitorKeyboardPowerCase
Generic Korean 32" 4K Generic mechanical rainbow LED lit SeaSonic G Series 550-Watt AZZA Helios 910 CSAZ-910 
MouseAudio
Logitech G500 T1 24BIT Tube USB DAC 
CPUMotherboardGraphicsRAM
AMD Athlon II X2 255 ASRock 970DE3/U3S3 Radeon X300 Kingston KHX1600C9D3/4GX 
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post #5 of 6
Thread Starter 
I removed the optical drive, set BIOS to AHCI and installed from a USB stick to a spare HDD. This worked without issue. I can't believe I didn't think of trying that before (removing ODD), thankyou for that!



In the end I believe the SSHD I was trying to instal to was dodgy. It makes an occasional 'click' sound, and when I attempt to instal Win7 x64 via the exact same method as I used for the HDD, it gets to its first restart then says insert boot device, or press ctrl+alt+del to restart. I have given up on getting the SSHD to work in this system. I will test it further in other laptops I have here and if it consistently fails, I'll send it back for warranty assessment.
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AMD gamer
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Hard DriveHard DriveHard DriveOptical Drive
240GB SanDisk Extreme SSD 1TB WD Caviar Black 2TB WD Green ASUS 24x DVDRW 
CoolingOSMonitorKeyboard
Noctua NH-D14 Windows 7 Home Premium 64bit 27" ASUS VE278H Saitek Eclipse II 
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post #6 of 6
Excellent smile.gif And glad I could help!
RYZEN
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OFFICE PC
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20TB_HOMENAS
(9 items)
 
CPUMotherboardGraphicsRAM
Ryzen 1700X ASRock Fatal1ty X370 Professional Gaming XFX 390x Corsair Vengeance LPX 64GB DDR4 
Hard DriveOptical DriveCoolingOS
A bunch of swappable SSDs LG BD-ROM Thermaltake CL-P039-AL12BL-A Contac Silent Windows 7 
MonitorKeyboardPowerCase
Generic Korean 32" 4K Generic mechanical rainbow LED lit SeaSonic G Series 550-Watt AZZA Helios 910 CSAZ-910 
MouseAudio
Logitech G500 T1 24BIT Tube USB DAC 
CPUMotherboardGraphicsRAM
AMD Athlon II X2 255 ASRock 970DE3/U3S3 Radeon X300 Kingston KHX1600C9D3/4GX 
Hard DriveHard DriveHard DriveHard Drive
8x Samsung HD204UI 7x Seagate ST2000DM001 Transcend TS16GSSD25-S 2x WD WD40EZRX 
Case
AZZA Helios 
  hide details  
Reply
RYZEN
(14 items)
 
OFFICE PC
(12 items)
 
20TB_HOMENAS
(9 items)
 
CPUMotherboardGraphicsRAM
Ryzen 1700X ASRock Fatal1ty X370 Professional Gaming XFX 390x Corsair Vengeance LPX 64GB DDR4 
Hard DriveOptical DriveCoolingOS
A bunch of swappable SSDs LG BD-ROM Thermaltake CL-P039-AL12BL-A Contac Silent Windows 7 
MonitorKeyboardPowerCase
Generic Korean 32" 4K Generic mechanical rainbow LED lit SeaSonic G Series 550-Watt AZZA Helios 910 CSAZ-910 
MouseAudio
Logitech G500 T1 24BIT Tube USB DAC 
CPUMotherboardGraphicsRAM
AMD Athlon II X2 255 ASRock 970DE3/U3S3 Radeon X300 Kingston KHX1600C9D3/4GX 
Hard DriveHard DriveHard DriveHard Drive
8x Samsung HD204UI 7x Seagate ST2000DM001 Transcend TS16GSSD25-S 2x WD WD40EZRX 
Case
AZZA Helios 
  hide details  
Reply
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