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Win7 64 won't instal on laptop, 32bit and Win8 work fine.

post #1 of 6
Thread Starter 
Hey guys, I have a laptop here I've had for a while now in the 'too hard' basket.

I had a lot of issues getting Win 7 to instal on it after replacing its failed HDD with an SSHD. Most times it gave the "required CD/DVD device driver missing" error message, which could sometimes be gotten around by playing with AHCI/IDE in the BIOS. Unfortunately, even the couple of times that I did manage a completed instal, it would randomly hang up for minutes on end, or sometimes indefinitely, which I suspect had to do with the Intel RST driver Windows Update would instal. I saw no such issues when I installed Win8 on it.

To rule out the SSHD I swapped it with a regular HDD today and tried from scratch again. I got the "CD/DVD device driver missing" message again from instal media that has worked on other systems. For something different, I tried a 32bit copy of Win7 and it worked fine. This cripples it to less than half its 8GB RAM though so I do not count it as a solution.


I'm not really sure the best direction to go from here. I've tried a couple of different "all-in-one" type Win7 ISOs, both burned to DVDs and from USBs, and the results are always the same with 64bit. Could this still be just a bad run of luck with instal media (bearing in mind at least one disc worked on another system) or could there be something else at play here?

Laptop is a Samsung NP-RF511-S07AU.

Any ideas/help appreciated,
Sam
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post #2 of 6
Do you get the same DVD/CD error when installing from a USB stick?
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ARCTIC Freezer 7 Pro Rev. 2, CPU Cooler - Intel... Windows7, Mac & Linux Insignia 32" LED 1080p HDTV (32D512NA15)  Rosewill Mechanical Keyboard with Cherry MX Blu... 
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CORSAIR TX Series CMPSU-650TX 650W ATX12V / EPS... AZZA Toledo 301 (CSAZ-301) Black SECC Steel ATX... Logitech MX 518 High Performance Optical Gaming... Oversized 17-1/4 x 13-3/4 
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Bluegears BGI-HDAXM-G HDA Digital X-Mystique 7.... Cougar Turbine CF-T12S4 120mm Case Fan 
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AMD FD8350FRHKBOX FX-8350 FX-Series 8-Core Blac... GIGABYTE GA-990FXA-UD3 AM3+ AMD 990FX SATA 6Gb/... Gigabyte AMD Radeon HD 7750 2GB DDR3 2x DVI-D/H... 2x (32GB) G.SKILL Ripjaws X Series 16GB (2 x 8G... 
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post #3 of 6
Thread Starter 
Strangely enough yes. Apparently it can commonly also be caused by a SATA driver, but I have tried putting every driver from the manufacturer's download site onto a USB and inserting that when prompted, and it doesn't recognise any of them as helpful.
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post #4 of 6
Interesting. It does sound like a critical storage driver is missing from Win64 that is present in the Win32 builds.

Try physically removing the optical drive from the laptop, and then install from a USB stick. Make sure the BIOS is configured for SATA/AHCI and not IDE mode.

If the error message re-appears, click cancel, remove the USB stick, put it back into a different port, wait a moment and try to proceed as usual.
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AMD FX-6350 FX-Series 6-Core Black Edition ASRock MB-990EX4 Socket AM3 / AMD 990FX/ AMD Qu... XFX Radeon 390X 4x (16gb) CORSAIR XMS3 4GB 240-Pin DDR3 SDRAM D... 
Hard DriveHard DriveHard DriveOptical Drive
A swappable SSD for each OS (Win7, Mac, Linux) Kingston SSDNow 120GB Eluktronics 1TB SSD ASUS 18X DVD±R DVD Burner with LightScribe and ... 
CoolingOSMonitorKeyboard
ARCTIC Freezer 7 Pro Rev. 2, CPU Cooler - Intel... Windows7, Mac & Linux Insignia 32" LED 1080p HDTV (32D512NA15)  Rosewill Mechanical Keyboard with Cherry MX Blu... 
PowerCaseMouseMouse Pad
CORSAIR TX Series CMPSU-650TX 650W ATX12V / EPS... AZZA Toledo 301 (CSAZ-301) Black SECC Steel ATX... Logitech MX 518 High Performance Optical Gaming... Oversized 17-1/4 x 13-3/4 
AudioOther
Bluegears BGI-HDAXM-G HDA Digital X-Mystique 7.... Cougar Turbine CF-T12S4 120mm Case Fan 
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AMD FD8350FRHKBOX FX-8350 FX-Series 8-Core Blac... GIGABYTE GA-990FXA-UD3 AM3+ AMD 990FX SATA 6Gb/... Gigabyte AMD Radeon HD 7750 2GB DDR3 2x DVI-D/H... 2x (32GB) G.SKILL Ripjaws X Series 16GB (2 x 8G... 
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SAMSUNG 830 Series 2.5-Inch 64GB SATA III MLC I... SAMSUNG EcoGreen F2 HD103SI 1TB 5400 RPM 32MB C... OCZ ARC 100 OCZ Vertex 460A 
Optical DriveCoolingOSMonitor
LG Black 12X Blu-ray Combo Drive SATA Model UH1... ARCTIC Freezer 13 CPU Cooler - Intel & AMD, 200... Windows 7 x64 Lite ACHIEVA QH270-Lite 27" Shimian LED Monitor 2560... 
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16TB_MININAS
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CPUMotherboardGraphicsRAM
AMD FX-6350 FX-Series 6-Core Black Edition ASRock MB-990EX4 Socket AM3 / AMD 990FX/ AMD Qu... XFX Radeon 390X 4x (16gb) CORSAIR XMS3 4GB 240-Pin DDR3 SDRAM D... 
Hard DriveHard DriveHard DriveOptical Drive
A swappable SSD for each OS (Win7, Mac, Linux) Kingston SSDNow 120GB Eluktronics 1TB SSD ASUS 18X DVD±R DVD Burner with LightScribe and ... 
CoolingOSMonitorKeyboard
ARCTIC Freezer 7 Pro Rev. 2, CPU Cooler - Intel... Windows7, Mac & Linux Insignia 32" LED 1080p HDTV (32D512NA15)  Rosewill Mechanical Keyboard with Cherry MX Blu... 
PowerCaseMouseMouse Pad
CORSAIR TX Series CMPSU-650TX 650W ATX12V / EPS... AZZA Toledo 301 (CSAZ-301) Black SECC Steel ATX... Logitech MX 518 High Performance Optical Gaming... Oversized 17-1/4 x 13-3/4 
AudioOther
Bluegears BGI-HDAXM-G HDA Digital X-Mystique 7.... Cougar Turbine CF-T12S4 120mm Case Fan 
CPUMotherboardGraphicsRAM
AMD FD8350FRHKBOX FX-8350 FX-Series 8-Core Blac... GIGABYTE GA-990FXA-UD3 AM3+ AMD 990FX SATA 6Gb/... Gigabyte AMD Radeon HD 7750 2GB DDR3 2x DVI-D/H... 2x (32GB) G.SKILL Ripjaws X Series 16GB (2 x 8G... 
Hard DriveHard DriveHard DriveHard Drive
SAMSUNG 830 Series 2.5-Inch 64GB SATA III MLC I... SAMSUNG EcoGreen F2 HD103SI 1TB 5400 RPM 32MB C... OCZ ARC 100 OCZ Vertex 460A 
Optical DriveCoolingOSMonitor
LG Black 12X Blu-ray Combo Drive SATA Model UH1... ARCTIC Freezer 13 CPU Cooler - Intel & AMD, 200... Windows 7 x64 Lite ACHIEVA QH270-Lite 27" Shimian LED Monitor 2560... 
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Mouse PadAudioOther
HandStands 15S07 Super Mouse Pad Creative Professional E-MU 0202 USB 2.0 Rosewill RSV-SATA-Cage-34 Black 3x5.25" to 4x3.... 
CPUMotherboardGraphicsRAM
AMD A4-5300 APU MSI FM2-A75IA-E53 AMD Radeon 7480D Kingston 1600C9D3/4GX 
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post #5 of 6
Thread Starter 
I removed the optical drive, set BIOS to AHCI and installed from a USB stick to a spare HDD. This worked without issue. I can't believe I didn't think of trying that before (removing ODD), thankyou for that!



In the end I believe the SSHD I was trying to instal to was dodgy. It makes an occasional 'click' sound, and when I attempt to instal Win7 x64 via the exact same method as I used for the HDD, it gets to its first restart then says insert boot device, or press ctrl+alt+del to restart. I have given up on getting the SSHD to work in this system. I will test it further in other laptops I have here and if it consistently fails, I'll send it back for warranty assessment.
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AMD gamer
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FX-8350 Gigabyte 970A-D3P HIS Radeon HD7970 3GB 12GB Corsair Dominator GT 2000CL9 
Hard DriveHard DriveHard DriveOptical Drive
240GB SanDisk Extreme SSD 1TB WD Caviar Black 2TB WD Green ASUS 24x DVDRW 
CoolingOSMonitorKeyboard
Noctua NH-D14 Windows 7 Home Premium 64bit 27" ASUS VE278H Saitek Eclipse II 
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post #6 of 6
Excellent smile.gif And glad I could help!
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16TB_MININAS
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CPUMotherboardGraphicsRAM
AMD FX-6350 FX-Series 6-Core Black Edition ASRock MB-990EX4 Socket AM3 / AMD 990FX/ AMD Qu... XFX Radeon 390X 4x (16gb) CORSAIR XMS3 4GB 240-Pin DDR3 SDRAM D... 
Hard DriveHard DriveHard DriveOptical Drive
A swappable SSD for each OS (Win7, Mac, Linux) Kingston SSDNow 120GB Eluktronics 1TB SSD ASUS 18X DVD±R DVD Burner with LightScribe and ... 
CoolingOSMonitorKeyboard
ARCTIC Freezer 7 Pro Rev. 2, CPU Cooler - Intel... Windows7, Mac & Linux Insignia 32" LED 1080p HDTV (32D512NA15)  Rosewill Mechanical Keyboard with Cherry MX Blu... 
PowerCaseMouseMouse Pad
CORSAIR TX Series CMPSU-650TX 650W ATX12V / EPS... AZZA Toledo 301 (CSAZ-301) Black SECC Steel ATX... Logitech MX 518 High Performance Optical Gaming... Oversized 17-1/4 x 13-3/4 
AudioOther
Bluegears BGI-HDAXM-G HDA Digital X-Mystique 7.... Cougar Turbine CF-T12S4 120mm Case Fan 
CPUMotherboardGraphicsRAM
AMD FD8350FRHKBOX FX-8350 FX-Series 8-Core Blac... GIGABYTE GA-990FXA-UD3 AM3+ AMD 990FX SATA 6Gb/... Gigabyte AMD Radeon HD 7750 2GB DDR3 2x DVI-D/H... 2x (32GB) G.SKILL Ripjaws X Series 16GB (2 x 8G... 
Hard DriveHard DriveHard DriveHard Drive
SAMSUNG 830 Series 2.5-Inch 64GB SATA III MLC I... SAMSUNG EcoGreen F2 HD103SI 1TB 5400 RPM 32MB C... OCZ ARC 100 OCZ Vertex 460A 
Optical DriveCoolingOSMonitor
LG Black 12X Blu-ray Combo Drive SATA Model UH1... ARCTIC Freezer 13 CPU Cooler - Intel & AMD, 200... Windows 7 x64 Lite ACHIEVA QH270-Lite 27" Shimian LED Monitor 2560... 
KeyboardPowerCaseMouse
Rosewill Mechanical Keyboard RK-9000I with Cher...  HighPower Astro AGD-600F 80+ GOLD 600W ATX12V/... AZZA Helios 910 Black Japanese SECC Steel ATX M... Logitech G500 10 Buttons Dual-mode Scroll Wheel... 
Mouse PadAudioOther
HandStands 15S07 Super Mouse Pad Creative Professional E-MU 0202 USB 2.0 Rosewill RSV-SATA-Cage-34 Black 3x5.25" to 4x3.... 
CPUMotherboardGraphicsRAM
AMD A4-5300 APU MSI FM2-A75IA-E53 AMD Radeon 7480D Kingston 1600C9D3/4GX 
Hard DriveHard DriveCaseOther
4x Seagate ST4000DM000 Generic 16GB mSata SSD CFI A7879 Mini-ITX  Seahorse SE-540 Case 
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GAMINGEVOLVED
(18 items)
 
PRODUCTION
(19 items)
 
16TB_MININAS
(8 items)
 
CPUMotherboardGraphicsRAM
AMD FX-6350 FX-Series 6-Core Black Edition ASRock MB-990EX4 Socket AM3 / AMD 990FX/ AMD Qu... XFX Radeon 390X 4x (16gb) CORSAIR XMS3 4GB 240-Pin DDR3 SDRAM D... 
Hard DriveHard DriveHard DriveOptical Drive
A swappable SSD for each OS (Win7, Mac, Linux) Kingston SSDNow 120GB Eluktronics 1TB SSD ASUS 18X DVD±R DVD Burner with LightScribe and ... 
CoolingOSMonitorKeyboard
ARCTIC Freezer 7 Pro Rev. 2, CPU Cooler - Intel... Windows7, Mac & Linux Insignia 32" LED 1080p HDTV (32D512NA15)  Rosewill Mechanical Keyboard with Cherry MX Blu... 
PowerCaseMouseMouse Pad
CORSAIR TX Series CMPSU-650TX 650W ATX12V / EPS... AZZA Toledo 301 (CSAZ-301) Black SECC Steel ATX... Logitech MX 518 High Performance Optical Gaming... Oversized 17-1/4 x 13-3/4 
AudioOther
Bluegears BGI-HDAXM-G HDA Digital X-Mystique 7.... Cougar Turbine CF-T12S4 120mm Case Fan 
CPUMotherboardGraphicsRAM
AMD FD8350FRHKBOX FX-8350 FX-Series 8-Core Blac... GIGABYTE GA-990FXA-UD3 AM3+ AMD 990FX SATA 6Gb/... Gigabyte AMD Radeon HD 7750 2GB DDR3 2x DVI-D/H... 2x (32GB) G.SKILL Ripjaws X Series 16GB (2 x 8G... 
Hard DriveHard DriveHard DriveHard Drive
SAMSUNG 830 Series 2.5-Inch 64GB SATA III MLC I... SAMSUNG EcoGreen F2 HD103SI 1TB 5400 RPM 32MB C... OCZ ARC 100 OCZ Vertex 460A 
Optical DriveCoolingOSMonitor
LG Black 12X Blu-ray Combo Drive SATA Model UH1... ARCTIC Freezer 13 CPU Cooler - Intel & AMD, 200... Windows 7 x64 Lite ACHIEVA QH270-Lite 27" Shimian LED Monitor 2560... 
KeyboardPowerCaseMouse
Rosewill Mechanical Keyboard RK-9000I with Cher...  HighPower Astro AGD-600F 80+ GOLD 600W ATX12V/... AZZA Helios 910 Black Japanese SECC Steel ATX M... Logitech G500 10 Buttons Dual-mode Scroll Wheel... 
Mouse PadAudioOther
HandStands 15S07 Super Mouse Pad Creative Professional E-MU 0202 USB 2.0 Rosewill RSV-SATA-Cage-34 Black 3x5.25" to 4x3.... 
CPUMotherboardGraphicsRAM
AMD A4-5300 APU MSI FM2-A75IA-E53 AMD Radeon 7480D Kingston 1600C9D3/4GX 
Hard DriveHard DriveCaseOther
4x Seagate ST4000DM000 Generic 16GB mSata SSD CFI A7879 Mini-ITX  Seahorse SE-540 Case 
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