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blue screen help

post #1 of 8
Thread Starter 
hello i have a custom built pc with windows xp os on it and it game me a blue screen today and when it restarted my video card wouldnt post any video on the screen so i reset the biops to its default settings and was able to boot into windows i ran sfc /scannow with my xp cd in cmd prompt to see if my files were ok my question is how do i figure out if its a software related issue causing the blue screen or if its hardware related

my specs asus m2r32-mvp mobo
phenom 2 x4 920
4 gigs ddr2 ram
1000 watt psu and 2 4890's in crossfire
post #2 of 8
If it keeps happening try and take a screenshot of the error code you are getting, enable this so it doesnt restart http://pcsupport.about.com/od/windows7/ht/automatic-restart-windows-7.htm

Also try scanning your harddrives for malfunction using seatools http://www.seagate.com/support/downloads/seatools/
Then post here again.
post #3 of 8
Thread Starter 
ran prim95 for 6 hours no cpu errors or warning reported
post #4 of 8
I would start by making sure you have all of the latest drivers and windows updates.
Jarvis
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Pepto Pony
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MrDVR
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AMD FX-8350 @ 4.8Ghz CROSSHAIR V FORMULA-Z MSI GTX 980 Gaming 4g 16Gb G. Skill Ripjaws 4x4 @ 1600 
Hard DriveHard DriveHard DriveOptical Drive
Samsung 840 PRO 128Gb SSD Intel 160 Gb SSD Intel 250 Gb SSD Generic DVD-RW 
CoolingCoolingCoolingCooling
2 x Noctua (NF-P12-1300 )1300rpm Premium Silent... Alphacool NexXxos UT60 Full Copper Radiator 240 Noctua NF-A6X25 FLX Quiet Computer Cooling Fan ... NZXT Sentry Mesh Fan Controller w/ Five 30 watt... 
CoolingCoolingCoolingCooling
2 x Corsair Air Series SP120   COUGAR CF-V12H Vortex Hydro-Dynamic-Bearing  Monsoon 90° Rotary Angle Fitting - 5/8" - Red Bitspower Dual / Single D5 Top Upgrade Kit 100 ... 
CoolingCoolingCoolingCooling
ModMyToys DreamFlex Premium 3/8" ID Tubing Reta... Coolance Liquid Coolant Bottle, 700mL Fluoresce... Coolance PMP 450 Variable Speed D5 Pump Bitspower D5 Mod Top V2 Pom version 
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My TV Stand Cabinet Creative Sound Blaster X-Fi Titanium 
CPUMotherboardGraphicsRAM
FX-4300 Gigabyte GA-78LMT-USB3 EVGA Geforce GTX 260 G.Skill Ripjaws X 
Hard DriveHard DriveOptical DriveCooling
Corsair SSD Samsung 7200 Laptop drive Some DVD Burner I took out of a dead Dell. Noctua NH-C12P SE14 
MonitorKeyboardPowerCase
Dell 19" 16:9 Logitec wireless Enermax 650w Apevia X-Cruiser3 Pink 
CPUMotherboardGraphicsRAM
A6-6400K Dual Core MSI A78M-E35 Onboard 4Gb G.Skill Ripjaws 1600Mhz (2 x 2) 
Hard DriveHard DriveOptical DriveCooling
Intel 320 SSD Western Digital 2.5" 1Tb 7200rpm  LG External Blue-ray Combo Drive Noctual NH-L9a 92mm SS02 
OSMonitorKeyboardPower
Windows 7 Ultimate 64bit Toshiba Regza 52" 1080p Logitech K400 Antec EarthWatts Green EA-380D 
CaseAudioOther
A piece of plywood and some zip ties. Onboard Hauppauge WinTV HVR-2250 dual tuner card. 
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Jarvis
(26 items)
 
Pepto Pony
(12 items)
 
MrDVR
(15 items)
 
CPUMotherboardGraphicsRAM
AMD FX-8350 @ 4.8Ghz CROSSHAIR V FORMULA-Z MSI GTX 980 Gaming 4g 16Gb G. Skill Ripjaws 4x4 @ 1600 
Hard DriveHard DriveHard DriveOptical Drive
Samsung 840 PRO 128Gb SSD Intel 160 Gb SSD Intel 250 Gb SSD Generic DVD-RW 
CoolingCoolingCoolingCooling
2 x Noctua (NF-P12-1300 )1300rpm Premium Silent... Alphacool NexXxos UT60 Full Copper Radiator 240 Noctua NF-A6X25 FLX Quiet Computer Cooling Fan ... NZXT Sentry Mesh Fan Controller w/ Five 30 watt... 
CoolingCoolingCoolingCooling
2 x Corsair Air Series SP120   COUGAR CF-V12H Vortex Hydro-Dynamic-Bearing  Monsoon 90° Rotary Angle Fitting - 5/8" - Red Bitspower Dual / Single D5 Top Upgrade Kit 100 ... 
CoolingCoolingCoolingCooling
ModMyToys DreamFlex Premium 3/8" ID Tubing Reta... Coolance Liquid Coolant Bottle, 700mL Fluoresce... Coolance PMP 450 Variable Speed D5 Pump Bitspower D5 Mod Top V2 Pom version 
OSMonitorKeyboardPower
Microsoft Windows 7 Ultimate Samsung KS8000 4k UHD 65" Microsoft Wireless Comfort 5000 Keyboard and Mouse SeaSonic M12II 750 
CaseAudio
My TV Stand Cabinet Creative Sound Blaster X-Fi Titanium 
CPUMotherboardGraphicsRAM
FX-4300 Gigabyte GA-78LMT-USB3 EVGA Geforce GTX 260 G.Skill Ripjaws X 
Hard DriveHard DriveOptical DriveCooling
Corsair SSD Samsung 7200 Laptop drive Some DVD Burner I took out of a dead Dell. Noctua NH-C12P SE14 
MonitorKeyboardPowerCase
Dell 19" 16:9 Logitec wireless Enermax 650w Apevia X-Cruiser3 Pink 
CPUMotherboardGraphicsRAM
A6-6400K Dual Core MSI A78M-E35 Onboard 4Gb G.Skill Ripjaws 1600Mhz (2 x 2) 
Hard DriveHard DriveOptical DriveCooling
Intel 320 SSD Western Digital 2.5" 1Tb 7200rpm  LG External Blue-ray Combo Drive Noctual NH-L9a 92mm SS02 
OSMonitorKeyboardPower
Windows 7 Ultimate 64bit Toshiba Regza 52" 1080p Logitech K400 Antec EarthWatts Green EA-380D 
CaseAudioOther
A piece of plywood and some zip ties. Onboard Hauppauge WinTV HVR-2250 dual tuner card. 
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post #5 of 8
Because it's an older system you might need to re-seat some components, namely the video card. Give it a good cleaning/rebuild if the suggestions above don't help.
RYZEN
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RYZEN
(14 items)
 
OFFICE PC
(12 items)
 
20TB_HOMENAS
(9 items)
 
CPUMotherboardGraphicsRAM
Ryzen 1700X ASRock Fatal1ty X370 Professional Gaming XFX 390x Corsair Vengeance LPX 64GB DDR4 
Hard DriveOptical DriveCoolingOS
A bunch of swappable SSDs LG BD-ROM Thermaltake CL-P039-AL12BL-A Contac Silent Windows 7 
MonitorKeyboardPowerCase
Generic Korean 32" 4K Generic mechanical rainbow LED lit SeaSonic G Series 550-Watt AZZA Helios 910 CSAZ-910 
MouseAudio
Logitech G500 T1 24BIT Tube USB DAC 
CPUMotherboardGraphicsRAM
AMD Athlon II X2 255 ASRock 970DE3/U3S3 Radeon X300 Kingston KHX1600C9D3/4GX 
Hard DriveHard DriveHard DriveHard Drive
8x Samsung HD204UI 7x Seagate ST2000DM001 Transcend TS16GSSD25-S 2x WD WD40EZRX 
Case
AZZA Helios 
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post #6 of 8
Take a look at your BSOD with the program BlueScreenView. If your BSOD generated minidumps, then you should be able to export the dump into a readable text file.
Dark Space
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Dark Space
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post #7 of 8
Thread Starter 
heres the info from blue screen view

A problem has been detected and Windows has been shut down to prevent damage
to your computer.

The problem seems to be caused by the following file: win32k.sys

SYSTEM_PTE_MISUSE

If this is the first time you've seen this stop error screen,
restart your computer. If this screen appears again, follow
these steps:

Check to make sure any new hardware or software is properly installed.
If this is a new installation, ask your hardware or software manufacturer
for any Windows updates you might need.

If problems continue, disable or remove any newly installed hardware
or software. Disable BIOS memory options such as caching or shadowing.
If you need to use safe mode to remove or disable components, restart
your computer, press F8 to select Advanced Startup Options, and then
select Safe Mode.

Technical Information:

*** STOP: 0x000000da (0x0000000000000400, 0xfffffadf8be14000, 0x0000000000000400,
0x0000000000000000)

*** win32k.sys - Address 0xfffff97fff13edc8 base at 0xfffff97fff000000 DateStamp
0x521eb30b
post #8 of 8
This is a driver error. I would start by making sure you have the latest drivers and windows updates.
Jarvis
(26 items)
 
Pepto Pony
(12 items)
 
MrDVR
(15 items)
 
CPUMotherboardGraphicsRAM
AMD FX-8350 @ 4.8Ghz CROSSHAIR V FORMULA-Z MSI GTX 980 Gaming 4g 16Gb G. Skill Ripjaws 4x4 @ 1600 
Hard DriveHard DriveHard DriveOptical Drive
Samsung 840 PRO 128Gb SSD Intel 160 Gb SSD Intel 250 Gb SSD Generic DVD-RW 
CoolingCoolingCoolingCooling
2 x Noctua (NF-P12-1300 )1300rpm Premium Silent... Alphacool NexXxos UT60 Full Copper Radiator 240 Noctua NF-A6X25 FLX Quiet Computer Cooling Fan ... NZXT Sentry Mesh Fan Controller w/ Five 30 watt... 
CoolingCoolingCoolingCooling
2 x Corsair Air Series SP120   COUGAR CF-V12H Vortex Hydro-Dynamic-Bearing  Monsoon 90° Rotary Angle Fitting - 5/8" - Red Bitspower Dual / Single D5 Top Upgrade Kit 100 ... 
CoolingCoolingCoolingCooling
ModMyToys DreamFlex Premium 3/8" ID Tubing Reta... Coolance Liquid Coolant Bottle, 700mL Fluoresce... Coolance PMP 450 Variable Speed D5 Pump Bitspower D5 Mod Top V2 Pom version 
OSMonitorKeyboardPower
Microsoft Windows 7 Ultimate Samsung KS8000 4k UHD 65" Microsoft Wireless Comfort 5000 Keyboard and Mouse SeaSonic M12II 750 
CaseAudio
My TV Stand Cabinet Creative Sound Blaster X-Fi Titanium 
CPUMotherboardGraphicsRAM
FX-4300 Gigabyte GA-78LMT-USB3 EVGA Geforce GTX 260 G.Skill Ripjaws X 
Hard DriveHard DriveOptical DriveCooling
Corsair SSD Samsung 7200 Laptop drive Some DVD Burner I took out of a dead Dell. Noctua NH-C12P SE14 
MonitorKeyboardPowerCase
Dell 19" 16:9 Logitec wireless Enermax 650w Apevia X-Cruiser3 Pink 
CPUMotherboardGraphicsRAM
A6-6400K Dual Core MSI A78M-E35 Onboard 4Gb G.Skill Ripjaws 1600Mhz (2 x 2) 
Hard DriveHard DriveOptical DriveCooling
Intel 320 SSD Western Digital 2.5" 1Tb 7200rpm  LG External Blue-ray Combo Drive Noctual NH-L9a 92mm SS02 
OSMonitorKeyboardPower
Windows 7 Ultimate 64bit Toshiba Regza 52" 1080p Logitech K400 Antec EarthWatts Green EA-380D 
CaseAudioOther
A piece of plywood and some zip ties. Onboard Hauppauge WinTV HVR-2250 dual tuner card. 
  hide details  
Reply
Jarvis
(26 items)
 
Pepto Pony
(12 items)
 
MrDVR
(15 items)
 
CPUMotherboardGraphicsRAM
AMD FX-8350 @ 4.8Ghz CROSSHAIR V FORMULA-Z MSI GTX 980 Gaming 4g 16Gb G. Skill Ripjaws 4x4 @ 1600 
Hard DriveHard DriveHard DriveOptical Drive
Samsung 840 PRO 128Gb SSD Intel 160 Gb SSD Intel 250 Gb SSD Generic DVD-RW 
CoolingCoolingCoolingCooling
2 x Noctua (NF-P12-1300 )1300rpm Premium Silent... Alphacool NexXxos UT60 Full Copper Radiator 240 Noctua NF-A6X25 FLX Quiet Computer Cooling Fan ... NZXT Sentry Mesh Fan Controller w/ Five 30 watt... 
CoolingCoolingCoolingCooling
2 x Corsair Air Series SP120   COUGAR CF-V12H Vortex Hydro-Dynamic-Bearing  Monsoon 90° Rotary Angle Fitting - 5/8" - Red Bitspower Dual / Single D5 Top Upgrade Kit 100 ... 
CoolingCoolingCoolingCooling
ModMyToys DreamFlex Premium 3/8" ID Tubing Reta... Coolance Liquid Coolant Bottle, 700mL Fluoresce... Coolance PMP 450 Variable Speed D5 Pump Bitspower D5 Mod Top V2 Pom version 
OSMonitorKeyboardPower
Microsoft Windows 7 Ultimate Samsung KS8000 4k UHD 65" Microsoft Wireless Comfort 5000 Keyboard and Mouse SeaSonic M12II 750 
CaseAudio
My TV Stand Cabinet Creative Sound Blaster X-Fi Titanium 
CPUMotherboardGraphicsRAM
FX-4300 Gigabyte GA-78LMT-USB3 EVGA Geforce GTX 260 G.Skill Ripjaws X 
Hard DriveHard DriveOptical DriveCooling
Corsair SSD Samsung 7200 Laptop drive Some DVD Burner I took out of a dead Dell. Noctua NH-C12P SE14 
MonitorKeyboardPowerCase
Dell 19" 16:9 Logitec wireless Enermax 650w Apevia X-Cruiser3 Pink 
CPUMotherboardGraphicsRAM
A6-6400K Dual Core MSI A78M-E35 Onboard 4Gb G.Skill Ripjaws 1600Mhz (2 x 2) 
Hard DriveHard DriveOptical DriveCooling
Intel 320 SSD Western Digital 2.5" 1Tb 7200rpm  LG External Blue-ray Combo Drive Noctual NH-L9a 92mm SS02 
OSMonitorKeyboardPower
Windows 7 Ultimate 64bit Toshiba Regza 52" 1080p Logitech K400 Antec EarthWatts Green EA-380D 
CaseAudioOther
A piece of plywood and some zip ties. Onboard Hauppauge WinTV HVR-2250 dual tuner card. 
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