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blue screen help

post #1 of 8
Thread Starter 
hello i have a custom built pc with windows xp os on it and it game me a blue screen today and when it restarted my video card wouldnt post any video on the screen so i reset the biops to its default settings and was able to boot into windows i ran sfc /scannow with my xp cd in cmd prompt to see if my files were ok my question is how do i figure out if its a software related issue causing the blue screen or if its hardware related

my specs asus m2r32-mvp mobo
phenom 2 x4 920
4 gigs ddr2 ram
1000 watt psu and 2 4890's in crossfire
post #2 of 8
If it keeps happening try and take a screenshot of the error code you are getting, enable this so it doesnt restart http://pcsupport.about.com/od/windows7/ht/automatic-restart-windows-7.htm

Also try scanning your harddrives for malfunction using seatools http://www.seagate.com/support/downloads/seatools/
Then post here again.
post #3 of 8
Thread Starter 
ran prim95 for 6 hours no cpu errors or warning reported
post #4 of 8
I would start by making sure you have all of the latest drivers and windows updates.
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FX-4300 Gigabyte GA-78LMT-USB3 EVGA Geforce GTX 260 G.Skill Ripjaws X 
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The Water Ninja
(26 items)
 
Pepto Pony
(12 items)
 
MrDVR
(15 items)
 
CPUMotherboardGraphicsRAM
AMD FX-8350 @ 4.8Ghz CROSSHAIR V FORMULA-Z MSI GTX 980 Gaming 4g 16Gb G. Skill Ripjaws 4x4 @ 1600 
Hard DriveHard DriveHard DriveOptical Drive
Samsung 840 PRO 128Gb SSD Intel 160 Gb SSD Intel 250 Gb SSD Generic DVD-RW 
CoolingCoolingCoolingCooling
2 x Noctua (NF-P12-1300 )1300rpm Premium Silent... 2 x Corsair Air Series SP120   COUGAR CF-V12H Vortex Hydro-Dynamic-Bearing  Monsoon 90° Rotary Angle Fitting - 5/8" - Red 
CoolingCoolingCoolingCooling
Bitspower Dual / Single D5 Top Upgrade Kit 100 ... ModMyToys DreamFlex Premium 3/8" ID Tubing Reta... Coolance Liquid Coolant Bottle, 700mL Fluoresce... Coolance PMP 450 Variable Speed D5 Pump 
CoolingCoolingCoolingCooling
Bitspower D5 Mod Top V2 Pom version Alphacool NexXxos UT60 Full Copper Radiator 240 Noctua NF-A6X25 FLX Quiet Computer Cooling Fan ... NZXT Sentry Mesh Fan Controller w/ Five 30 watt... 
OSMonitorKeyboardPower
Microsoft Windows 7 Ultimate Toshiba Regza 52" 1920 x 1080 @ 120Hz  Microsoft Wireless Comfort 5000 Keyboard and Mouse SeaSonic M12II 750 
CaseAudio
My TV Stand Cabinet Creative Sound Blaster X-Fi Titanium 
CPUMotherboardGraphicsRAM
FX-4300 Gigabyte GA-78LMT-USB3 EVGA Geforce GTX 260 G.Skill Ripjaws X 
Hard DriveHard DriveOptical DriveCooling
Corsair SSD Samsung 7200 Laptop drive Some DVD Burner I took out of a dead Dell. Noctua NH-C12P SE14 
MonitorKeyboardPowerCase
Dell 19" 16:9 Logitec wireless Enermax 650w Apevia X-Cruiser3 Pink 
CPUMotherboardGraphicsRAM
A6-6400K Dual Core MSI A78M-E35 Onboard 4Gb G.Skill Ripjaws 1600Mhz (2 x 2) 
Hard DriveHard DriveOptical DriveCooling
Intel 320 SSD Western Digital 2.5" 1Tb 7200rpm  LG External Blue-ray Combo Drive Noctual NH-L9a 92mm SS02 
OSMonitorKeyboardPower
Windows 7 Ultimate 64bit Toshiba Regza 52" 1080p Logitech K400 Antec EarthWatts Green EA-380D 
CaseAudioOther
A piece of plywood and some zip ties. Onboard Hauppauge WinTV HVR-2250 dual tuner card. 
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post #5 of 8
Because it's an older system you might need to re-seat some components, namely the video card. Give it a good cleaning/rebuild if the suggestions above don't help.
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A swappable SSD for each OS (Win7, Mac, Linux) Kingston SSDNow 120GB Eluktronics 1TB SSD ASUS 18X DVD±R DVD Burner with LightScribe and ... 
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GAMINGEVOLVED
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PRODUCTION
(19 items)
 
16TB_MININAS
(8 items)
 
CPUMotherboardGraphicsRAM
AMD FX-6350 FX-Series 6-Core Black Edition ASRock MB-990EX4 Socket AM3 / AMD 990FX/ AMD Qu... XFX Radeon 390X 4x (16gb) CORSAIR XMS3 4GB 240-Pin DDR3 SDRAM D... 
Hard DriveHard DriveHard DriveOptical Drive
A swappable SSD for each OS (Win7, Mac, Linux) Kingston SSDNow 120GB Eluktronics 1TB SSD ASUS 18X DVD±R DVD Burner with LightScribe and ... 
CoolingOSMonitorKeyboard
ARCTIC Freezer 7 Pro Rev. 2, CPU Cooler - Intel... Windows7, Mac & Linux Insignia 32" LED 1080p HDTV (32D512NA15)  Rosewill Mechanical Keyboard with Cherry MX Blu... 
PowerCaseMouseMouse Pad
CORSAIR TX Series CMPSU-650TX 650W ATX12V / EPS... AZZA Toledo 301 (CSAZ-301) Black SECC Steel ATX... Logitech MX 518 High Performance Optical Gaming... Oversized 17-1/4 x 13-3/4 
AudioOther
Bluegears BGI-HDAXM-G HDA Digital X-Mystique 7.... Cougar Turbine CF-T12S4 120mm Case Fan 
CPUMotherboardGraphicsRAM
AMD FD8350FRHKBOX FX-8350 FX-Series 8-Core Blac... GIGABYTE GA-990FXA-UD3 AM3+ AMD 990FX SATA 6Gb/... Gigabyte AMD Radeon HD 7750 2GB DDR3 2x DVI-D/H... 2x (32GB) G.SKILL Ripjaws X Series 16GB (2 x 8G... 
Hard DriveHard DriveHard DriveHard Drive
SAMSUNG 830 Series 2.5-Inch 64GB SATA III MLC I... SAMSUNG EcoGreen F2 HD103SI 1TB 5400 RPM 32MB C... OCZ ARC 100 OCZ Vertex 460A 
Optical DriveCoolingOSMonitor
LG Black 12X Blu-ray Combo Drive SATA Model UH1... ARCTIC Freezer 13 CPU Cooler - Intel & AMD, 200... Windows 7 x64 Lite ACHIEVA QH270-Lite 27" Shimian LED Monitor 2560... 
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Mouse PadAudioOther
HandStands 15S07 Super Mouse Pad Creative Professional E-MU 0202 USB 2.0 Rosewill RSV-SATA-Cage-34 Black 3x5.25" to 4x3.... 
CPUMotherboardGraphicsRAM
AMD A4-5300 APU MSI FM2-A75IA-E53 AMD Radeon 7480D Kingston 1600C9D3/4GX 
Hard DriveHard DriveCaseOther
4x Seagate ST4000DM000 Generic 16GB mSata SSD CFI A7879 Mini-ITX  Seahorse SE-540 Case 
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post #6 of 8
Take a look at your BSOD with the program BlueScreenView. If your BSOD generated minidumps, then you should be able to export the dump into a readable text file.
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post #7 of 8
Thread Starter 
heres the info from blue screen view

A problem has been detected and Windows has been shut down to prevent damage
to your computer.

The problem seems to be caused by the following file: win32k.sys

SYSTEM_PTE_MISUSE

If this is the first time you've seen this stop error screen,
restart your computer. If this screen appears again, follow
these steps:

Check to make sure any new hardware or software is properly installed.
If this is a new installation, ask your hardware or software manufacturer
for any Windows updates you might need.

If problems continue, disable or remove any newly installed hardware
or software. Disable BIOS memory options such as caching or shadowing.
If you need to use safe mode to remove or disable components, restart
your computer, press F8 to select Advanced Startup Options, and then
select Safe Mode.

Technical Information:

*** STOP: 0x000000da (0x0000000000000400, 0xfffffadf8be14000, 0x0000000000000400,
0x0000000000000000)

*** win32k.sys - Address 0xfffff97fff13edc8 base at 0xfffff97fff000000 DateStamp
0x521eb30b
post #8 of 8
This is a driver error. I would start by making sure you have the latest drivers and windows updates.
The Water Ninja
(26 items)
 
Pepto Pony
(12 items)
 
MrDVR
(15 items)
 
CPUMotherboardGraphicsRAM
AMD FX-8350 @ 4.8Ghz CROSSHAIR V FORMULA-Z MSI GTX 980 Gaming 4g 16Gb G. Skill Ripjaws 4x4 @ 1600 
Hard DriveHard DriveHard DriveOptical Drive
Samsung 840 PRO 128Gb SSD Intel 160 Gb SSD Intel 250 Gb SSD Generic DVD-RW 
CoolingCoolingCoolingCooling
2 x Noctua (NF-P12-1300 )1300rpm Premium Silent... 2 x Corsair Air Series SP120   COUGAR CF-V12H Vortex Hydro-Dynamic-Bearing  Monsoon 90° Rotary Angle Fitting - 5/8" - Red 
CoolingCoolingCoolingCooling
Bitspower Dual / Single D5 Top Upgrade Kit 100 ... ModMyToys DreamFlex Premium 3/8" ID Tubing Reta... Coolance Liquid Coolant Bottle, 700mL Fluoresce... Coolance PMP 450 Variable Speed D5 Pump 
CoolingCoolingCoolingCooling
Bitspower D5 Mod Top V2 Pom version Alphacool NexXxos UT60 Full Copper Radiator 240 Noctua NF-A6X25 FLX Quiet Computer Cooling Fan ... NZXT Sentry Mesh Fan Controller w/ Five 30 watt... 
OSMonitorKeyboardPower
Microsoft Windows 7 Ultimate Toshiba Regza 52" 1920 x 1080 @ 120Hz  Microsoft Wireless Comfort 5000 Keyboard and Mouse SeaSonic M12II 750 
CaseAudio
My TV Stand Cabinet Creative Sound Blaster X-Fi Titanium 
CPUMotherboardGraphicsRAM
FX-4300 Gigabyte GA-78LMT-USB3 EVGA Geforce GTX 260 G.Skill Ripjaws X 
Hard DriveHard DriveOptical DriveCooling
Corsair SSD Samsung 7200 Laptop drive Some DVD Burner I took out of a dead Dell. Noctua NH-C12P SE14 
MonitorKeyboardPowerCase
Dell 19" 16:9 Logitec wireless Enermax 650w Apevia X-Cruiser3 Pink 
CPUMotherboardGraphicsRAM
A6-6400K Dual Core MSI A78M-E35 Onboard 4Gb G.Skill Ripjaws 1600Mhz (2 x 2) 
Hard DriveHard DriveOptical DriveCooling
Intel 320 SSD Western Digital 2.5" 1Tb 7200rpm  LG External Blue-ray Combo Drive Noctual NH-L9a 92mm SS02 
OSMonitorKeyboardPower
Windows 7 Ultimate 64bit Toshiba Regza 52" 1080p Logitech K400 Antec EarthWatts Green EA-380D 
CaseAudioOther
A piece of plywood and some zip ties. Onboard Hauppauge WinTV HVR-2250 dual tuner card. 
  hide details  
Reply
The Water Ninja
(26 items)
 
Pepto Pony
(12 items)
 
MrDVR
(15 items)
 
CPUMotherboardGraphicsRAM
AMD FX-8350 @ 4.8Ghz CROSSHAIR V FORMULA-Z MSI GTX 980 Gaming 4g 16Gb G. Skill Ripjaws 4x4 @ 1600 
Hard DriveHard DriveHard DriveOptical Drive
Samsung 840 PRO 128Gb SSD Intel 160 Gb SSD Intel 250 Gb SSD Generic DVD-RW 
CoolingCoolingCoolingCooling
2 x Noctua (NF-P12-1300 )1300rpm Premium Silent... 2 x Corsair Air Series SP120   COUGAR CF-V12H Vortex Hydro-Dynamic-Bearing  Monsoon 90° Rotary Angle Fitting - 5/8" - Red 
CoolingCoolingCoolingCooling
Bitspower Dual / Single D5 Top Upgrade Kit 100 ... ModMyToys DreamFlex Premium 3/8" ID Tubing Reta... Coolance Liquid Coolant Bottle, 700mL Fluoresce... Coolance PMP 450 Variable Speed D5 Pump 
CoolingCoolingCoolingCooling
Bitspower D5 Mod Top V2 Pom version Alphacool NexXxos UT60 Full Copper Radiator 240 Noctua NF-A6X25 FLX Quiet Computer Cooling Fan ... NZXT Sentry Mesh Fan Controller w/ Five 30 watt... 
OSMonitorKeyboardPower
Microsoft Windows 7 Ultimate Toshiba Regza 52" 1920 x 1080 @ 120Hz  Microsoft Wireless Comfort 5000 Keyboard and Mouse SeaSonic M12II 750 
CaseAudio
My TV Stand Cabinet Creative Sound Blaster X-Fi Titanium 
CPUMotherboardGraphicsRAM
FX-4300 Gigabyte GA-78LMT-USB3 EVGA Geforce GTX 260 G.Skill Ripjaws X 
Hard DriveHard DriveOptical DriveCooling
Corsair SSD Samsung 7200 Laptop drive Some DVD Burner I took out of a dead Dell. Noctua NH-C12P SE14 
MonitorKeyboardPowerCase
Dell 19" 16:9 Logitec wireless Enermax 650w Apevia X-Cruiser3 Pink 
CPUMotherboardGraphicsRAM
A6-6400K Dual Core MSI A78M-E35 Onboard 4Gb G.Skill Ripjaws 1600Mhz (2 x 2) 
Hard DriveHard DriveOptical DriveCooling
Intel 320 SSD Western Digital 2.5" 1Tb 7200rpm  LG External Blue-ray Combo Drive Noctual NH-L9a 92mm SS02 
OSMonitorKeyboardPower
Windows 7 Ultimate 64bit Toshiba Regza 52" 1080p Logitech K400 Antec EarthWatts Green EA-380D 
CaseAudioOther
A piece of plywood and some zip ties. Onboard Hauppauge WinTV HVR-2250 dual tuner card. 
  hide details  
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