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post #14941 of 15076
I am having the same exact issue the past couple days.. wonder if it was an MS update.
post #14942 of 15076
There are settings that turn "unused" USB ports off to save power. Drove me nuts with my DAC some time ago.

Power Settings: Turn off the selective suspend setting.
Device Manager: USB Ports: Turn off: Allow this computer to turn off this device to save power option.
Device Manager: Human Interface Devices: USB Devices > Turned off: Allow this computer to turn off this device to save power option.
Edited by alancsalt - 12/15/17 at 11:56pm
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post #14943 of 15076
Quote:
Originally Posted by alancsalt View Post

There are settings that turn "unused" USB ports off to save power. Drove me nuts with my DAC some time ago.

Power Settings: Turn off the selective suspend setting.
Device Manager: USB Ports: Turn off: Allow this computer to turn off this device to save power option.
Device Manager: Human Interface Devices: USB Devices > Turned off: Allow this computer to turn off this device to save power option.

Trying to find these options but cant see them ? Is this in Win 10 ?
post #14944 of 15076
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post #14945 of 15076
Thanks for the suggestion. As for me, I had already disabled those power management settings but good advice smile.gif.


What changed for me recently to bring on this USB issue?

Well other than critical patches, not a real lot. I did end up building a sim racer and that has a USB 2.0 hub in play now. I've also been using another wireless keyboard/mouse and some other USB peripherals. I'm not using all the USB ports available but I was using quite a few of them. The past couple days when I would hear "duh ding, duh doo" (you know the USB plug in and remove sound) for no reason at all I didn't think much of it... until my mouse stopped working..I tried plugging the mouse into a different USB port and it seemed to work again. I didn't think much of it until it happened again.. This time I tried other ports, even the USB 3.0 ports.. mouse seemed dead... I thought I needed a new mouse frown.gif.. The connection would not even light up the LED on the mouse.. like I didn't even plug it in..

After some more fiddling I got the mouse working again and (knock on wood) this hasn't happened again.

(1) With my PC on and in windows, I removed all of the USB devices from the PC

(2) I shut down the PC (this is a key step because I did try just the mouse before I did this and it didn't work)

(3) Plug in just my keyboard and mouse and turn on my PC, boot into windows

This time it detected my mouse and keyboard just fine and they have both been working ever since I did that... I have even plugged some other peripherals in and they also work fine.


I wonder if the USB controller was just getting overloaded or something? Too much power draw possibly? It doesn't explain not working when I tried USB 3.0 also.. a bit strange.. I also find it strange that someone else has the exact same issue at the same time too..

smile.gif
post #14946 of 15076
@Laithan @smrdel I have had similar issues with this board and my USB ports, though I have never had a port shut down like that after the PC starts.
At first the issue was that none of my USB 2.0 devices would start up correctly in USB 3.0 ports, sometimes they wouldn't even start up at all. Then I was having issues where some of my USB ports had stopped working, even after a reboot. The last issue I had was where my USB keyboard and mouse didn't work in the bios. I was able to get the mouse to work by switching ports but could never get the keyboard to work (yes everything is set correctly in the bios).
After the last update I decided to try it again with a USB 3.0 port and see if there were any changes, and now my keyboard works just fine in the bios. I was on the WIndows 10 forum and someone mentioned there is an issue with some high end keyboards (I have a K95 RGB) not working in the bios when using windows 10. But oddly enough my mouse doesn't work in the bios...lol. I will probably just switch it to USB 3.0 port to see if that works now.

@Laithan If I turn all those USB power saving settings off how will it affect the power draw of the system? Do you think those settings have an effect in the bios? FYI, there is a discussion about how the Windows OS can affect the way things work in the bios (UEFI) and I am wondering if this could be the issue.

Right now I am having a weird issue where my PC freezes up at certain times in the evening. The only thing in event viewer I could find was several instances before the freeze of this error: The protocol host process 18556 did not respond and is being forcibly terminated {filter host process 0}. Where the host process number is different every time. I was told that has to do with a search indexing option for programs that offer PDF file functionality. So it seems unlikely that this could cause my PC to freeze like it does.
I was thinking this issue could be associated with something being power regulated by windows. The only thing I could find in the power settings that were still on was for my hard disk, but that was at like 10,000 minutes...lol, and so far the freezes happen at specific times at night.

I wonder if it could have anything to do with the USB power saving options in device manager.
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post #14947 of 15076
I first ran memtest and OCCT and there were no issues with high temps in the low 60's.
I ran the IntelBurnTest at standard with no issues, then at high with no issues. Then I tried very high and subsequently maximum. In both of those the system would freeze every so often with the freezes lasting so long in maximum that I stopped the test as it would've taken all night, it took over 10 minutes to do the first cycle.

Does anyone know what the IntelBurnTest does that something like the base run for OCCT does not?
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The Dark Knight
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post #14948 of 15076
Quote:
Originally Posted by Madmaxneo View Post

@Laithan If I turn all those USB power saving settings off how will it affect the power draw of the system? Do you think those settings have an effect in the bios? FYI, there is a discussion about how the Windows OS can affect the way things work in the bios (UEFI) and I am wondering if this could be the issue.

IMO it is 100% impossible for the installed O/S to have any impact on the BIOS at all unless we're talking about some kind of advanced malware that writes to NVRAM.

AFAIK, UBS ports don't draw any power at all unless something is plugged into them so I couldn't see how disabling power management could cause issues unless sleep/hibernate modes were used.
post #14949 of 15076
Quote:
Originally Posted by Laithan View Post

IMO it is 100% impossible for the installed O/S to have any impact on the BIOS at all unless we're talking about some kind of advanced malware that writes to NVRAM.

AFAIK, UBS ports don't draw any power at all unless something is plugged into them so I couldn't see how disabling power management could cause issues unless sleep/hibernate modes were used.

I originally thought that the OS couldn't affect any functionality in the BIOS but apparently it does. I am not the only one who had an issue with USB keyboards not working in the bios after an update. It wasn't until after I installed the Fall Creators update to windows 10 that my USB keyboard now works in the bios.
FYI, I had also seen this mentioned in the Windows 10 help forums. A moderator had responded to a query about issues in someone's bios and said that WIndows does affect some things in the BIOS. I'm not really sure how this is possible but it seems many are saying it is....
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post #14950 of 15076
Thread Starter 
Random question but since I upgraded, was debating on selling my rampage R4BE w/ the 4960X and 64gb ram, if I were to do a full case w/ included waterblocks and all, any ideas what would be a safe range for selling ? I was gonna post locally since it'd be easier for people to see it.
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