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SAPPHIRE, After Market Coolers and Warranty - Page 12

post #111 of 211
Quote:
Originally Posted by conzilla View Post

And if they would of left all that crap on their cars it would of been denied warranty.

Hence my saying they swapped it back to factory condition.... As companies such as XFX say return the card with factory parts and they will honor the warranty.
Quote:
Originally Posted by Derpinheimer View Post

Using the wrong wheel size won't kill your engine. Using to much tire pressure won't break the windscreen. Scratching your car won't make the door fall off.

Using to much pressure can kill the GPU. Scratching the PCB can kill the GPU. Using the wrong mounting materials could kill the GPU.

The entire board can be killed with one effected area. An entire car will not break if you damage one area.

That's not the point here. The point is aftermarket coolers or just removing the heatsink voiding warranties. Which I don't agree with. Such as the point of aftermarket parts on cars, plenty of my friends have swapped back to stock parts and gotten their cars fixed. Also with XFX, they even say that you can ship your aftermarket cooler to them and they will install it for you or you can install it yourself and it will not void the warranty. Well, in the United States that is. Sapphire needs to adapt their warranty policy if they want to keep many of their consumers in the enthusiast market.
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post #112 of 211
Im only disagreeing with the car comparison, not that replacing the heatsink voiding your warranty is bull.
post #113 of 211
I understand. I get the whole severity of a little mistake on a graphics card vs. a car could be completely opposite. I was just referencing from a generic standpoint.

But forget all that, I just want Sapphire to change their view on swapping coolers because a lot of us are pretty experienced in doing it. Along with a little biased view because I have 2 290s (one being Sapphire) awaiting two waterblocks that I would enjoy not completely voiding the warranty with....
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post #114 of 211
I was thinking. Why don't you (Sapphire) sell a line of cards designed for people who like to switch out things. Like a "tweaking edition" or something on those lines. Charge a little bit (Not a huge amount) more and let the people who buy them change out coolers, tim, etc... That said I have never once ruined a card applying new tim or installing a different cooler.

Just a idea.
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post #115 of 211
have a better idea... why do you (Sapphire) sell cards that are already equipped with water block. thumb.gif
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post #116 of 211
Quote:
Originally Posted by nightfox View Post

have a better idea... why do you (Sapphire) sell cards that are already equipped with water block. thumb.gif
Because every single user wants a different waterblock.

I think we can make Sapphire change if we all suggest things that can be implemented.
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post #117 of 211
I don't think people are too concerned about a block as long as it's good.

Maybe you mean colors? But I don't think people care that much.

Also people will open it anyway to improve paste and thermal pads:/
post #118 of 211
Quote:
Originally Posted by Korayyy View Post

I understand. I get the whole severity of a little mistake on a graphics card vs. a car could be completely opposite. I was just referencing from a generic standpoint.

But forget all that, I just want Sapphire to change their view on swapping coolers because a lot of us are pretty experienced in doing it. Along with a little biased view because I have 2 290s (one being Sapphire) awaiting two waterblocks that I would enjoy not completely voiding the warranty with....

Then be smart enough to understand why Sapphire implements this in their warranty and don't make one spell out what us experienced people already know to do.

It's simple really. Sapphire does not make enough to accept the flood of inept people in this world who screw the simplest things up just because the warranty says they can.

It's not screwing over the consumer in any way and imo a obvious business decision. We are lucky there are some companies that can afford and take the risk and increased RMA's, it's not a "right" it's a "privilege".

I swear some of you make it sound like Sapphire is the only company dealing with hardware that tell you modifying their product will void warranty. Yes, "Modifying" their product will void warranty as they only warranty their work, not yours.


Thank You VaporX for posting this, though I fear it brings more bad than good to Sapphire even though it shouldn't.
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post #119 of 211
Quote:
Then be smart enough to understand why Sapphire implements this in their warranty and don't make one spell out what us experienced people already know to do.

It's simple really. Sapphire does not make enough to accept the flood of inept people in this world who screw the simplest things up just because the warranty says they can.

It's not screwing over the consumer in any way and imo a obvious business decision. We are lucky there are some companies that can afford and take the risk and increased RMA's, it's not a "right" it's a "privilege".

I swear some of you make it sound like Sapphire is the only company dealing with hardware that tell you modifying their product will void warranty. Yes, "Modifying" their product will void warranty as they only warranty their work, not yours.


Thank You VaporX for posting this, though I fear it brings more bad than good to Sapphire even though it shouldn't.

Voice of reason right here.
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post #120 of 211
Quote:
Originally Posted by conzilla View Post

If you want better cooling wait for the aftermarket cooled models. I understand where sapphire is coming from. There have been many post here about someone burning up a video card, knowing it was their fault and still submitted it for warranty work. The truth is people are not honest most are D-bags. And everyone knows the ref models have crap cooling. Has been that way for years.
THIS! i blew up my 7970 which i loved dearly. But it was my fault and i just honestly can't lie! Same as my Z77 OC Formula, could easily say it broke from normal usage but i just cannot for the life of me do it mad.gif
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