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SAPPHIRE, After Market Coolers and Warranty - Page 17

post #161 of 211
Glad to see that VaporX is getting into your situation. Hopefully he can help get things ironed out for you. I mean, honestly, how dumb would an end user have to be to try and send something back for RMA like that if they did it themselves?
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post #162 of 211
Hope that gets sorted out. It's always handy to call that stuff to public light since this thread is getting attention. PR control.

Still, from reading this thread, it's pretty clear that Sapphire RMA service is bottom of the barrel for the industry.

Unfortunately, I just bought two sapphire cards, second hand, with the intent of putting blocks on them.
Edited by StephenP85 - 5/19/14 at 4:30pm
post #163 of 211
Quote:
Originally Posted by Erick Silver View Post

Glad to see that VaporX is getting into your situation. Hopefully he can help get things ironed out for you.

Hopefully hmmsmiley02.gif

Quote:
Originally Posted by StephenP85 View Post

Hope that gets sorted out. It's always handy to call that stuff to public light since this thread is getting attention. PR control.

It's a shame that that's the only way to get these types of companies to get off their arses and do something for the customer.
Edited by jackoboy9 - 5/20/14 at 6:47am
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post #164 of 211
Quote:
Originally Posted by jackoboy9 View Post

Hopefully hmmsmiley02.gif
It's a shame that that's the only way to get these types of companies to get off their arses and do something for the customer.

Can you post any news on your subject here?
I am interested in how this goes.

Personally I haven't had an issue with Sapphire at all. I've been using Sapphire cards since the agp 9500 pro era.
Had to send a few back of course, which will happen with all brands, but it all went through the re-seller without a problem.

My recent card, also a 7950 vapor-x, had problems out of the box. It didn't even run stable at the default boost clock(950mhz).
Contacted the store and they said I could come by to exchange it.

Although I still have one of the older batches with the proper ram(hynix) and vrm+cooling.
1100 core @ 1.15v stable. 1800 mem @ 1.6v. Max temps are about: 60c-70c on the core and 70c-80c on the vrm's. Depending on the ambient of course.
    
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post #165 of 211
Quote:
Originally Posted by Chopper1591 View Post

Can you post any news on your subject here?
I am interested in how this goes.

Personally I haven't had an issue with Sapphire at all. I've been using Sapphire cards since the agp 9500 pro era.
Had to send a few back of course, which will happen with all brands, but it all went through the re-seller without a problem.

My recent card, also a 7950 vapor-x, had problems out of the box. It didn't even run stable at the default boost clock(950mhz).
Contacted the store and they said I could come by to exchange it.

Although I still have one of the older batches with the proper ram(hynix) and vrm+cooling.
1100 core @ 1.15v stable. 1800 mem @ 1.6v. Max temps are about: 60c-70c on the core and 70c-80c on the vrm's. Depending on the ambient of course.

Well so far, its been 'passed up the chain' to the director level.

Then he said that my warranty will be honoured and I will be contacted in due course by the people I was sending endless emails back and forth to before posting on these forums (21st May).

Haven't heard anything from them as of yet.

I will update you as and when things happen.
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post #166 of 211
My Sapphire R9 290x Tri-X just stopped working. Was playing a game and all of a sudden, computer shut down. No video output. I put it in another computer and it doesn't work there either so it's the card for sure.

I bought it from NCIX 2-3 months ago. Do I call them to do a RMA? Or do I work with Sapphire directly?

I was scared that the rig blew up. I checked the fans and it's not even dusty. VaporX, let me know what I should do next. Thanks.
post #167 of 211
Quote:
Originally Posted by XViper2 View Post

My Sapphire R9 290x Tri-X just stopped working. Was playing a game and all of a sudden, computer shut down. No video output. I put it in another computer and it doesn't work there either so it's the card for sure.

I bought it from NCIX 2-3 months ago. Do I call them to do a RMA? Or do I work with Sapphire directly?

I was scared that the rig blew up. I checked the fans and it's not even dusty. VaporX, let me know what I should do next. Thanks.

For God's sake work with NCIX!!! Avoid directly doing anything with Sapphire!
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post #168 of 211
hey all we request a free pair of r290x each ok ? rolleyes.gif Raw folding powa smile.gif
Edited by bonami2 - 5/26/14 at 11:42pm
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post #169 of 211
Quote:
Originally Posted by bonami2 View Post

hey all we request a free pair of r290x each ok ? rolleyes.gif Raw folding powa smile.gif

They won't respond to the request biggrin.gif
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Hard DriveHard DriveHard DriveOptical Drive
Samsung 840 Pro 256GB (OS & Programs) Seagate 2TB 7200.14 (Documents & Data) Seagate 500GB 7200.12 (Backup & Games) 24x DVD+/-RW Drive (SATA) 
CoolingCoolingCoolingCooling
Noctua NH-U14S CPU Cooler FRONT INTAKE: 120mm Noctua NF-S12B FRONT INTAKE: 200mm Thermaltake Colourshift SIDE INTAKE: 200mm Thermaltake Colourshift 
CoolingOSMonitorKeyboard
REAR EXHAUST: 140mm Thermaltake Windows 10 Pro 64-bit Samsung 22" SyncMaster B2230 Memorex MX2098 
PowerCaseMouseAudio
Corsair AX860 Thermaltake Chaser MK-I AULA Ghost Shark Gaming Mouse Plantronics Gamecom 780 
CPUMotherboardRAMHard Drive
AMD Phenom II x6 1090T ASUS M4A78LT-M μATX Samsung Green MV-3V4G3 8GB (2 x 4GB) Dual Channel Seagate 500GB 7200.12 
Hard DriveHard DriveHard DriveCooling
Seagate 2TB 7200.14 Seagate 2TB 7200.14 Seagate 500GB 7200.12 AMD Stock Cooler 
OSPower
Windows 10 Pro 64-bit CIT 750UB 
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Orange Beast
(19 items)
 
 
Coat Cupboard
(10 items)
 
CPUMotherboardGraphicsRAM
AMD Ryzen R7 1700 - 3.8GHz @ 1.275V Gigabyte AX370 Gaming 5 MSI R9 390 8GB @ 1100MHz +19mV, 1625MHz Crucial Ballistix Sport (2 x 8GB) DDR4 - 2666MH... 
Hard DriveHard DriveOptical DriveCooling
Samsung 840 Pro 256GB (OS & Programs) Seagate 8TB NAS Drive 24x DVD+/-RW Drive (SATA) Noctua NH-U14S CPU Cooler 
CoolingCoolingCoolingOS
FRONT INTAKE: 120mm Noctua NF-S12B TOP INTAKE: 200mm Thermaltake Colourshift REAR EXHAUST: 140mm Thermaltake Windows 10 Pro 64-bit 
MonitorKeyboardPowerCase
Samsung 22" SyncMaster B2230 Cooler Master Trigger Z (MX Browns) Corsair AX860 Thermaltake Chaser MK-I 
MouseAudio
AULA Ghost Shark Gaming Mouse Some cheapo £30 wireless headset from Amazon (p... 
CPUMotherboardGraphicsRAM
AMD Phenom II X6 1090T 3.8GHz @ 1.488V ASUS Sabertooth 990FX R2.0 MSI R9 390 8GB @ 1100MHz +19mV, 1625MHz Samsung Green MV-3V4G3 8GB (2 x 4GB) Dual Channel 
Hard DriveHard DriveHard DriveOptical Drive
Samsung 840 Pro 256GB (OS & Programs) Seagate 2TB 7200.14 (Documents & Data) Seagate 500GB 7200.12 (Backup & Games) 24x DVD+/-RW Drive (SATA) 
CoolingCoolingCoolingCooling
Noctua NH-U14S CPU Cooler FRONT INTAKE: 120mm Noctua NF-S12B FRONT INTAKE: 200mm Thermaltake Colourshift SIDE INTAKE: 200mm Thermaltake Colourshift 
CoolingOSMonitorKeyboard
REAR EXHAUST: 140mm Thermaltake Windows 10 Pro 64-bit Samsung 22" SyncMaster B2230 Memorex MX2098 
PowerCaseMouseAudio
Corsair AX860 Thermaltake Chaser MK-I AULA Ghost Shark Gaming Mouse Plantronics Gamecom 780 
CPUMotherboardRAMHard Drive
AMD Phenom II x6 1090T ASUS M4A78LT-M μATX Samsung Green MV-3V4G3 8GB (2 x 4GB) Dual Channel Seagate 500GB 7200.12 
Hard DriveHard DriveHard DriveCooling
Seagate 2TB 7200.14 Seagate 2TB 7200.14 Seagate 500GB 7200.12 AMD Stock Cooler 
OSPower
Windows 10 Pro 64-bit CIT 750UB 
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post #170 of 211
For anyone wondering, the replacement arrived today. Overall, my view of Sapphire's warranty is not great, but at least it ended well. It's unfortunate that it had to be brought to public attention rather than being sorted out from the beginning.

However, I was still left playing old 2000 games for a month on my X1300 Pro GPU tongue.gif
Orange Beast
(19 items)
 
 
Coat Cupboard
(10 items)
 
CPUMotherboardGraphicsRAM
AMD Ryzen R7 1700 - 3.8GHz @ 1.275V Gigabyte AX370 Gaming 5 MSI R9 390 8GB @ 1100MHz +19mV, 1625MHz Crucial Ballistix Sport (2 x 8GB) DDR4 - 2666MH... 
Hard DriveHard DriveOptical DriveCooling
Samsung 840 Pro 256GB (OS & Programs) Seagate 8TB NAS Drive 24x DVD+/-RW Drive (SATA) Noctua NH-U14S CPU Cooler 
CoolingCoolingCoolingOS
FRONT INTAKE: 120mm Noctua NF-S12B TOP INTAKE: 200mm Thermaltake Colourshift REAR EXHAUST: 140mm Thermaltake Windows 10 Pro 64-bit 
MonitorKeyboardPowerCase
Samsung 22" SyncMaster B2230 Cooler Master Trigger Z (MX Browns) Corsair AX860 Thermaltake Chaser MK-I 
MouseAudio
AULA Ghost Shark Gaming Mouse Some cheapo £30 wireless headset from Amazon (p... 
CPUMotherboardGraphicsRAM
AMD Phenom II X6 1090T 3.8GHz @ 1.488V ASUS Sabertooth 990FX R2.0 MSI R9 390 8GB @ 1100MHz +19mV, 1625MHz Samsung Green MV-3V4G3 8GB (2 x 4GB) Dual Channel 
Hard DriveHard DriveHard DriveOptical Drive
Samsung 840 Pro 256GB (OS & Programs) Seagate 2TB 7200.14 (Documents & Data) Seagate 500GB 7200.12 (Backup & Games) 24x DVD+/-RW Drive (SATA) 
CoolingCoolingCoolingCooling
Noctua NH-U14S CPU Cooler FRONT INTAKE: 120mm Noctua NF-S12B FRONT INTAKE: 200mm Thermaltake Colourshift SIDE INTAKE: 200mm Thermaltake Colourshift 
CoolingOSMonitorKeyboard
REAR EXHAUST: 140mm Thermaltake Windows 10 Pro 64-bit Samsung 22" SyncMaster B2230 Memorex MX2098 
PowerCaseMouseAudio
Corsair AX860 Thermaltake Chaser MK-I AULA Ghost Shark Gaming Mouse Plantronics Gamecom 780 
CPUMotherboardRAMHard Drive
AMD Phenom II x6 1090T ASUS M4A78LT-M μATX Samsung Green MV-3V4G3 8GB (2 x 4GB) Dual Channel Seagate 500GB 7200.12 
Hard DriveHard DriveHard DriveCooling
Seagate 2TB 7200.14 Seagate 2TB 7200.14 Seagate 500GB 7200.12 AMD Stock Cooler 
OSPower
Windows 10 Pro 64-bit CIT 750UB 
  hide details  
Reply
Orange Beast
(19 items)
 
 
Coat Cupboard
(10 items)
 
CPUMotherboardGraphicsRAM
AMD Ryzen R7 1700 - 3.8GHz @ 1.275V Gigabyte AX370 Gaming 5 MSI R9 390 8GB @ 1100MHz +19mV, 1625MHz Crucial Ballistix Sport (2 x 8GB) DDR4 - 2666MH... 
Hard DriveHard DriveOptical DriveCooling
Samsung 840 Pro 256GB (OS & Programs) Seagate 8TB NAS Drive 24x DVD+/-RW Drive (SATA) Noctua NH-U14S CPU Cooler 
CoolingCoolingCoolingOS
FRONT INTAKE: 120mm Noctua NF-S12B TOP INTAKE: 200mm Thermaltake Colourshift REAR EXHAUST: 140mm Thermaltake Windows 10 Pro 64-bit 
MonitorKeyboardPowerCase
Samsung 22" SyncMaster B2230 Cooler Master Trigger Z (MX Browns) Corsair AX860 Thermaltake Chaser MK-I 
MouseAudio
AULA Ghost Shark Gaming Mouse Some cheapo £30 wireless headset from Amazon (p... 
CPUMotherboardGraphicsRAM
AMD Phenom II X6 1090T 3.8GHz @ 1.488V ASUS Sabertooth 990FX R2.0 MSI R9 390 8GB @ 1100MHz +19mV, 1625MHz Samsung Green MV-3V4G3 8GB (2 x 4GB) Dual Channel 
Hard DriveHard DriveHard DriveOptical Drive
Samsung 840 Pro 256GB (OS & Programs) Seagate 2TB 7200.14 (Documents & Data) Seagate 500GB 7200.12 (Backup & Games) 24x DVD+/-RW Drive (SATA) 
CoolingCoolingCoolingCooling
Noctua NH-U14S CPU Cooler FRONT INTAKE: 120mm Noctua NF-S12B FRONT INTAKE: 200mm Thermaltake Colourshift SIDE INTAKE: 200mm Thermaltake Colourshift 
CoolingOSMonitorKeyboard
REAR EXHAUST: 140mm Thermaltake Windows 10 Pro 64-bit Samsung 22" SyncMaster B2230 Memorex MX2098 
PowerCaseMouseAudio
Corsair AX860 Thermaltake Chaser MK-I AULA Ghost Shark Gaming Mouse Plantronics Gamecom 780 
CPUMotherboardRAMHard Drive
AMD Phenom II x6 1090T ASUS M4A78LT-M μATX Samsung Green MV-3V4G3 8GB (2 x 4GB) Dual Channel Seagate 500GB 7200.12 
Hard DriveHard DriveHard DriveCooling
Seagate 2TB 7200.14 Seagate 2TB 7200.14 Seagate 500GB 7200.12 AMD Stock Cooler 
OSPower
Windows 10 Pro 64-bit CIT 750UB 
  hide details  
Reply
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Overclock.net › Forums › Graphics Cards › AMD/ATI › SAPPHIRE, After Market Coolers and Warranty