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DFI is in trouble.  

post #1 of 220
Thread Starter 
I saw this posted at XS:

Link is down for the DFI site.

One technician on DFI street got fired and another good one is about to get pulled as well due to financial issues.


if you read any of this thread, you'd see more than a few phase users, so you should maybe read instead of just posting something without actually knowing what it is you are talking about.

from my posts so far, you are dead wrong that I am mad at the world, and should refer to the previous paragraph about reading before running off at the fingers (mouth) about what you THINK I am doing.

mad at the world?

no

worried about my job and rgone's job?

more than you can imagine.

they've already let go Jacky, head of our USA division. If I hadn't stepped up and actually called him and alerted him, he would have shown up tomorrow to work to find out he was fired...surprise surprise! Instead, he resigned before he could be insulted and embarrassed. They are trying to get rid of me and rgone because we cost too much money...which would leave you a total of TWO tech support persons in all of North America...and one of them is barely fluent in english, and neither of them know diddly-squat about overclocking and more importantly neither know diddly-squat about what YOU, the overclockers, want, nor do they know your mindset, your wishes, etc.

No one in TW has a clue except Oskar, and he's in his own little insulated world where he tests hand-picked cpu's and hand-picked ram on his own hand-made motherboards then can't figure out why we and thousands of customers can't get something to work (because we didn't use a $1200 cpu and $600 hand-picked RAM like he did).

If Rgone and I are no longer around, you will see a huge huge huge shift in how things go as customers. DFI will no longer have someone like us around to inform you of the reality of situations, no longer will we be around to help you, answer your questions, teach you the ins and outs of what these boards can do (or even must be done with/to them to get them to work proper right out of the box).

You'll lose this forum and end up having to send support email requests directly to either whats left of the USA office (where again you will get 1 fluent english speaking tech who knows next to nothing about overclocking, and one semi-fluent english speaking tech who knows absolutely ZERO about overclocking), or to TW support who will do to you what they've always done...send a screenshot back showing cpu-z and a single 3dmark2001 or 2005 etc benchmark and the famous quote they always give "it works for us".

It's bad enough you have to wait months and months, and sometimes never, to get a bios update to fix a problem.

Go to the ATI AMD section and find out how wonderfully happy customers are that the CFX3200-DR is still not working properly, the RDX200 never did work properly, and there's still no fix, and never will be a fix.

Then talk to those who purchased the NF3 939 Ultra-D (and at the same time, take a wonder as to why only about 100 of them were sold in USA before we told them to pull them as we wouldn't support them here).

Rgone and I are honestly the small, thin support that keeps DFI going, and keeps you guys feeling secure enough to keep purchasing these complex, finicky boards.

Imagine now how you'll feel without us around.

Most of you probably won't give a crud either way...at first....until all of these things that you are used to and comfortable with (this forum, how we do things, how we help support you overclockers) are gone, and you are left with a simple email address and you try to explain to non-overclockers, non-tweakers, and mostly non-english speakers why your complex setup that cost you $1000+ won't work properly....and then you try to decipher the reply that you get...

mad at the world?

no

worried about our jobs?

most definitely

taking it out on the forum?

no

watching DFI destroy themselves over the last 2+ years after we had the top spot in the market because of horrible decisions and elitist attitudes that Rgone and I are stupid americans and know nothing about the industry?

yeah, it's frightening...especially when you see everyone else that has pretty much followed this same path before us (Epox anyone? there's many more examples if you really really want me to list them out for you).

being a jerk to you?

no

being realistic even if it's brutal and gets me in trouble or even fired?

that's just who I am. I tell you the truth, you decide if it's true or if you somehow know more than I do about what is going on and run your yap trying to convince others that you are a know-it-all and I am foolish.

The truth is the truth, whether you accept it or not.


Information originally posted here.
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post #2 of 220
Scary, scary stuff. Abit/ASUS here I come!
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post #3 of 220
My God, What is happening in the IT industry, I know of several people in the 3rd party Distributor channel that have left or have been "let Go" due to reasons involving the company expense and "their paycheck"
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post #4 of 220
Wow, never had much experience with DFI as they are more AMD than anything and never used AMD......but I always heard good things about them as a company. Quality, support, ect, ect.....

This makes it sound like they have been sub-par for 2 years and dropping?
post #5 of 220
Quote:
Originally Posted by Thumper View Post
Wow, never had much experience with DFI as they are more AMD than anything and never used AMD......but I always heard good things about them as a company. Quality, support, ect, ect.....

This makes it sound like they have been sub-par for 2 years and dropping?
The only reason why DFI stayed afloat was because of Oskar Wu's god-like BIOSes and DFI-street. Otherwise, horrendous customer support and foreign technical support would have tanked them years ago.
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post #6 of 220
Quote:
vBulletin Message
please contact DFI for technical support

USA: techsupport@dfiweb.com

Europe: support@dfi-europe.nl

Everywhere else: dfits@dfi.com.tw
...I hope that is just a fourm update.
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post #7 of 220
Wow...did they take the site down!?!
cant complain..
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cant complain..
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post #8 of 220
They were in the middle of a update awhile back and the site goes down time from time...
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post #9 of 220
...this is just sad
Its #1 topic on XS now also,Tony is trying to calm things down.
Dont know much about this politics,hope things calm down and people talk this over in privacy. We know squat of the real truth here

Sad........
post #10 of 220
These guys wont go down... I'm sure there are good places that would hire them without a hitch.
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