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Galaxy voids warranty when you remove the heatsink, but flashing custom BIOS ok. - Page 2

post #11 of 16
Quote:
Originally Posted by motherpuncher View Post

Well I said I don't like to lie to people, not that I never do. I just thought that full honest disclosure was the best course here. And no there are not any stickers on the screws, I really feel like they are just trying to get over on me.

Next time just dont tell them. Its a 500 dollar card. What they dont know cant hurt them
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post #12 of 16
If you remove the heatsink, as a company I would assume you are dumb enough to run it coolerless.
Which mean you did burn the card.

EVGA doesn't mind, so you could just power up your computer without any heatsink and ask for a RMA ?
post #13 of 16
Thread Starter 
Quote:
Originally Posted by driftingforlife View Post

I would not drop it just yet, get emailing them detailing the other failures and why you wanted to check your card.

780 Lighting is the way.

Well that's the thing, I've been very detailed about the issues and the time frame of everything. I clearly stated all the issues in my first post. Then after their first response, I again told of the issues and that the card is dead. Then 12 hours later, I responded back that I checked for burn marks, because I saw numerous posts on forums about the cards burning up, and that I saw nothing, replaced the thermal paste and tried the card again, and it still wasn't working. That's when I got a response back
"The burned part issue was an isolated issue and it does not have any thing to do with the thermal paste.

We wonder why you disassembled the fan and heat sink assembly and removed the thermal paste since that voids the warranty."

Now first of all I thought I made it clear WHY I took the heatsink off, second I NEVER said the burning up had anything to do with the thermal paste. It just makes sense to me to replace it once you have removed the heatsink, I've never re-seatted with he same thermal paste.
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post #14 of 16
Thread Starter 
Quote:
Originally Posted by Abs.exe View Post

If you remove the heatsink, as a company I would assume you are dumb enough to run it coolerless.
Which mean you did burn the card.

EVGA doesn't mind, so you could just power up your computer without any heatsink and ask for a RMA ?

Well you sound like a real company man! I've only ever had one other card fail on me and that was my second card, a xfx 5850. I've never even thought about running a GPU or CPU without the cooler, so I'm not quite that stupid.
Edited by motherpuncher - 11/26/13 at 7:48am
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post #15 of 16
Quote:
Originally Posted by motherpuncher View Post

Well you sound like a real company man!

I didn't mean to sound rude or anything, just thinking as a company, oh well you removed it, we assume you burned the card by yourself and it wasn't on our behalf.


Technicaly, I fully understand them thinking this way, I bet EVGA has a lot of RMA due to poor water block installation or pure noob removing heatsink and doing crazy stuff with their GPU's.
post #16 of 16
Thread Starter 
I finally got through on the phone and told them what's going on, said they will escalate the ticket and I should hear back within 24 hours.

I can't find any thing at all in the warranty that states it is void if you remove the heat sink, but I did find this exact line
Any modification made to the Product must be reversed prior to shipment back to GXM for warranty service.

Maybe they just hope to tell me I've voided my warranty and I'll just go away?
Edited by motherpuncher - 11/26/13 at 12:11pm
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