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PCI Backplate

post #1 of 3
Thread Starter 
Dear Case Labs

Unfortunately, upon sliding out the motherboard tray, the top screw on the handle came out with the thread itself .

Is there anything you can do about it ? Can I get a replacement of just the PCI backplate ?

Please see attached pictures.







post #2 of 3
Hello,

We are very sorry you are having a problem with the case. It looks like you may have overtightened the screw, did you use an electric drill when putting the handle on? The threaded insert is actually a steel standoff with a hexagon base. Unless I am missing something, you would of had to strip out the base of the standoff from the MB tray itself. Something like an electric drill, or over tightening in general, could cause this problem.

While you may post what you like, problems like this are handled much better when emailing us. Could you please email me with your order number and name? Thank you!

Kevin@caselabs.net
post #3 of 3
Thread Starter 
Thanks Kevin.. will do
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