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An update that keeps failing?

post #1 of 16
Thread Starter 
Every time I reboot my PC it wants to run this update. It will go to 7% and then restart, then restart again as soon as windows boots back up, then say it couldn't install the update, undoing changes. How do I make it stop?
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post #2 of 16
I'm assuming you're having issues installing a certain windows update, try this: Run the command "sfc /scannow" when you open command prompt as administrator, this command checks the system files integrity for corruption or missing files.

Also this link may help you: "http://support.microsoft.com/kb/949358"

Also this is the link for Microsoft's Windows 8 Update troubleshooter: "http://go.microsoft.com/?linkid=9830262"

The next time you do an update, I'd recommend you temporarily disable your anti-virus for the time being until it has installed.
Edited by benjamen50 - 12/16/13 at 1:42am
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post #3 of 16
Thread Starter 
Well by setting windows update to ask me when to download/install it stopped so I am assuming the update causing it is KB2903939. Google didn't tell me much, or maybe I searched wrong. But this update refuses to install.
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post #4 of 16
Thread Starter 
SFC said something could not be repaired. This is literally a 2 week old install of windows. I really hate reformatting.
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post #5 of 16
Go to Windows Update history. double click on the failing update and it will give you a wealth of information one of them being the actual error code. Get back to us with that error code.

You can also, run checksur (http://support.microsoft.com/kb/947821) and then restart the computer and then attempt to install the update.

EDIT: BTW, what version of Windows is this?
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post #6 of 16
Thread Starter 
Quote:
Originally Posted by grss1982 View Post

Go to Windows Update history. double click on the failing update and it will give you a wealth of information one of them being the actual error code. Get back to us with that error code.

You can also, run checksur (http://support.microsoft.com/kb/947821) and then restart the computer and then attempt to install the update.

EDIT: BTW, what version of Windows is this?
Double clicking it does nothing. I Ran the fixer program and it said some things could not be fixed, but it fixed other things. I'll try it again soon, but for now I just disabled the update.

This is the article for it:

http://support.microsoft.com/kb/2903939
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post #7 of 16
Quote:
Originally Posted by heroxoot View Post

Double clicking it does nothing. I Ran the fixer program and it said some things could not be fixed, but it fixed other things. I'll try it again soon, but for now I just disabled the update.

This is the article for it:

http://support.microsoft.com/kb/2903939

If you've run checksur, check the logs, it will point you to the cause of all of this.
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post #8 of 16
Thread Starter 
Yea it didn't help at all. It gave me a long error code string and I tried some things I found from google but the problem remains. The update installs but when windows configures, it fails. No idea how to fix it at all. All the log told me was an error code and it can't fix it.

I prefer to not reformat, again. This windows install is only 2 weeks old.


I've removed and reinstalled C++ redist, I've repaired .net, I've messed with services. All this from google and nothing has helped. It does not tell me the direct cause of this at all.
Edited by heroxoot - 12/16/13 at 11:16pm
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post #9 of 16
Quote:
Originally Posted by heroxoot View Post

Yea it didn't help at all. It gave me a long error code string and I tried some things I found from google but the problem remains. The update installs but when windows configures, it fails. No idea how to fix it at all. All the log told me was an error code and it can't fix it.

I prefer to not reformat, again. This windows install is only 2 weeks old.


I've removed and reinstalled C++ redist, I've repaired .net, I've messed with services. All this from google and nothing has helped. It does not tell me the direct cause of this at all.

Locate this file and open it: %WinDir%\Logs\CBS\CheckSUR.log

It will tell you the errors. If it's possible post it here. It'll give us an idea on what to fix.
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post #10 of 16
Thread Starter 
Is there a checksur for windows 8 or is it what was posted earlier called? I don't see a checksur for windows 8.

The log isn't showing where you said and when I click the log link from the windows 8 troubleshooter it says cabinet cannot open, so I can't figure out where its putting it.
Edited by heroxoot - 12/17/13 at 1:22am
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