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White is back, but with some changes!!! - Page 4

post #31 of 75
Quote:
Originally Posted by Ragsters View Post

I think Kevin should edit his OP to eliminate that confusion. Anyway, I would wait a month if it meant having the option to choose white. Please don't eliminate white forever. sad-smiley-002.gif

Good point.
post #32 of 75
wall of text warning !!! Warning: Spoiler! (Click to show)
Quote:
Originally Posted by Case Labs View Post

Quote:
Originally Posted by Seanimus View Post

.
I am sure 20 mins of switching paint guns, eats into your bottom line. And you have to be profitable. especially since you are going global.
Still don't understand the reasoning around customer service...I always waited a week sometime more and never complained. Gave you enough time to switch your paint guns..lol

Will wait till you guys sort things out, in later half of 2014.
Sorry not going to order black or grey until I start hating white. Sort of suspending myself ...well one good reason to stop building... smile.gif

Good luck.;

It's a little more complicated than that. Total changeover is about 45 minutes. That may not sound like much, but in a production environment, it's an eternity. The killer though is not that though - it's that the rest of the line has to be shutdown to avoid contamination. If we sold more white cases, it would be less of an issue, but the overwhelming majority are black. The white also has more QC issues, so in addition to the changeover problem, we have a higher internal cost for it.

Our production volume has increased (which is great! smile.gif, but we can't readily increase our paint capacity, so any down time starts to become a big problem and we gradually get behind on shipping orders, so something has to give.This will only get worse as new cases are introduced.

One thought is that we might treat white as a "special" color and do limited runs. The lead times would be longer than standard and it would cost a little more (to offset the increased production costs), but it might be one way deal with it. How would everyone feel about that? It's not like we try to think of things to upset people, but we have to face the reality we have.
this all the way make it take a month or how ev er much you need!! Warning: Spoiler! (Click to show)
Quote:
Originally Posted by Seanimus View Post

Quote:
Originally Posted by Case Labs View Post

It's a little more complicated than that. Total changeover is about 45 minutes. That may not sound like much, but in a production environment, it's an eternity. The killer though is not that though - it's that the rest of the line has to be shutdown to avoid contamination. If we sold more white cases, it would be less of an issue, but the overwhelming majority are black. The white also has more QC issues, so in addition to the changeover problem, we have a higher internal cost for it.

Our production volume has increased (which is great! smile.gif, but we can't readily increase our paint capacity, so any down time starts to become a big problem and we gradually get behind on shipping orders, so something has to give.This will only get worse as new cases are introduced.

One thought is that we might treat white as a "special" color and do limited runs. The lead times would be longer than standard and it would cost a little more (to offset the increased production costs), but it might be one way deal with it. How would everyone feel about that? It's not like we try to think of things to upset people, but we have to face the reality we have.

Would 2-3 weeks be reasonable lead time for white parts. 1-2 weeks has been my lead time so far in 2012 and 2013 for white parts.
If it needs to be longer, then go for that.
As far as white being a custom color...this is very expensive. Talking multiple hundred dollars for custom paint job. Very few have that kind of money.
Costing a bit more for white parts, put a cap on it like 5% more.

You guys should have internal meetings and come up with a plan.
i disagree charge what you need to
Quote:
Originally Posted by kgtuning View Post

White or not I'm never going back to any other case. Keep up the great work CL's.
all the way !
Quote:
Originally Posted by Dazmode View Post

I would rather schedule White production on first day of each month and clearly state that on ordering page. People who are particular on what they want will wait, no problem.
this exactly, to those that cant, well meh
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post #33 of 75
Quote:
Originally Posted by Dazmode View Post

I would rather schedule White production on first day of each month and clearly state that on ordering page. People who are particular on what they want will wait, no problem.

Quote:
Originally Posted by Birk View Post

I'm going to agree with Daz 100% on this. I would wait and/or plan my purchases to work around that, or maybe do 1st and 15th or something.

I was going to suggest something like this, glad I read all the posts before replying.
I think people would be prepared to wait for the white colour option, something like all white cases shipped on 2nd Monday each month or similar policy.
Knowing the reason and having a delay is better than not having the option at all.
OR even worse being charged a premium for a custom colour - white - on limited edition runs - paying extra for white would not sit right with me and I'm sure many others.
post #34 of 75
Thread Starter 
There are really two underlying issues: the changeover problem and the higher cost. White has 4X the rejection rate of black (nowhere near as bad as the white gloss though). We may be able to come up with a plan, but we'll have to deal with that discrepancy as well.
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post #35 of 75
Quote:
Originally Posted by fast_fate View Post

Quote:
Originally Posted by Dazmode View Post

I would rather schedule White production on first day of each month and clearly state that on ordering page. People who are particular on what they want will wait, no problem.

Quote:
Originally Posted by Birk View Post

I'm going to agree with Daz 100% on this. I would wait and/or plan my purchases to work around that, or maybe do 1st and 15th or something.

I was going to suggest something like this, glad I read all the posts before replying.
I think people would be prepared to wait for the white colour option, something like all white cases shipped on 2nd Monday each month or similar policy.
Knowing the reason and having a delay is better than not having the option at all.
OR even worse being charged a premium for a custom colour - white - on limited edition runs - paying extra for white would not sit right with me and I'm sure many others.

I personally agree with this, which is why I want to see it done during certain time frames if we can do it that way. If not, it will have to wait until we're better equipped to handle white orders.
post #36 of 75
Question for you guys...is a pedestal going to be considered an accessory or a case? Or in other words if i'm planning to add a pedestal to my white SM8 in the future, do I have to buy it before the limited date in january or I will be able to buy it when the time comes?
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post #37 of 75
Thread Starter 
Quote:
Originally Posted by akira749 View Post

Question for you guys...is a pedestal going to be considered an accessory or a case? Or in other words if i'm planning to add a pedestal to my white SM8 in the future, do I have to buy it before the limited date in january or I will be able to buy it when the time comes?

We had that discussion internally. We will support current cases owners, so white pedestals will be available - the lead time might simply be a bit longer.
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post #38 of 75
It is sad to read but it is definitely reasonable from the point of view of manufacturing costs. Just ordered my first M8 with ped all in white. Keep up excellence, it is much appreciated. Best wishes from Spain!
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post #39 of 75
Quote:
Originally Posted by Case Labs View Post

We had that discussion internally. We will support current cases owners, so white pedestals will be available - the lead time might simply be a bit longer.

Great thanks! thumb.gif
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post #40 of 75
man, that sucks. especially since i own a white smh10. i am pleased that you will still be providing white accessories for us white caselabs owners in which i still have to get, but i totally understand the business aspect. you guys are growing, and sometimes sacrifices have to be made, and i rather u make this move than cut corners to appease demand which is totally not what caselabs is about. once again, thank you for making the best damn cases in the world!
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ATH-M50x Klipsch Promedia 2.1 
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Intel i5 6600K Gigabyte Z170X Gaming 6  EVGA GTX 980 Ti ACX SC+ Corsair Vengeance LED White 16GB (2x8GB) 3200MH... 
Hard DriveHard DriveCoolingOS
Samsung 850 Evo 500GB Western Digital 2 TB Caviar Black Enermax Liqmax II 120S Windows 10 Pro 
MonitorKeyboardPowerCase
First FSM-270YG 2560x1440p IPS Panel Logitech Orion 610 Cherry Mx Red Corsair AX860 Cooler Master Masterbox 5 
MouseMouse PadAudio
Cooler Master Xornet II GGing Stitching Black HyperX Cloud 
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Lanu Moana
(18 items)
 
Niecey
(15 items)
 
 
CPUMotherboardGraphicsRAM
Intel i7 6700K Gigabyte Z170X Designare EVGA GTX 980 Ti Superclocked +  Corsair Vengeance LED Blue 32GB (4x8) 3200MHz 
Hard DriveHard DriveCoolingCooling
Samsung 950 Pro 512GB M.2 Seagate 4TB SSHD XSPC Raystorm Pro EK XTX 360mm Radiator 
CoolingOSMonitorKeyboard
Corsair ML Blue LED 120mm Fans x7 Windows 10 Pro Acer Predator XB271HU  Corsair Strafe RGB Cherry MX Silent 
PowerCaseMouseMouse Pad
Corsair HX1200i CaseLabs Mercury S8 Corsair M65 Pro Corsair MM880 RGB Polaris 
AudioAudio
ATH-M50x Klipsch Promedia 2.1 
CPUMotherboardGraphicsRAM
Intel i5 6600K Gigabyte Z170X Gaming 6  EVGA GTX 980 Ti ACX SC+ Corsair Vengeance LED White 16GB (2x8GB) 3200MH... 
Hard DriveHard DriveCoolingOS
Samsung 850 Evo 500GB Western Digital 2 TB Caviar Black Enermax Liqmax II 120S Windows 10 Pro 
MonitorKeyboardPowerCase
First FSM-270YG 2560x1440p IPS Panel Logitech Orion 610 Cherry Mx Red Corsair AX860 Cooler Master Masterbox 5 
MouseMouse PadAudio
Cooler Master Xornet II GGing Stitching Black HyperX Cloud 
  hide details  
Reply
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Overclock.net › Forums › Hardware Vendors › Case Labs › White is back, but with some changes!!!