Edit (Need to read the entire thread first )Treating white as a special color with extended lead time would be great. I would have no problem with 2-4 week lead time, just requires a bit more patience. I didn't think that the white chassis would be such a small percentage of your orders.
Originally Posted by Case Labs
It's a little more complicated than that. Total changeover is about 45 minutes. That may not sound like much, but in a production environment, it's an eternity. The killer though is not that though - it's that the rest of the line has to be shutdown to avoid contamination. If we sold more white cases, it would be less of an issue, but the overwhelming majority are black. The white also has more QC issues, so in addition to the changeover problem, we have a higher internal cost for it.
Our production volume has increased (which is great!
, but we can't readily increase our paint capacity, so any down time starts to become a big problem and we gradually get behind on shipping orders, so something has to give.This will only get worse as new cases are introduced.
One thought is that we might treat white as a "special" color and do limited runs. The lead times would be longer than standard and it would cost a little more (to offset the increased production costs), but it might be one way deal with it. How would everyone feel about that? It's not like we try to think of things to upset people, but we have to face the reality we have.
From the customer side I am a bit disappointed, but as everyone else said, its a business decision.
You have my vote - white as limited run
BTW - you will receive my S3 w/ pedestal order in "White"
Order is still on the way Edited by skruffs01 - 1/9/14 at 12:51am