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Unknown download/internet issue.

post #1 of 22
Thread Starter 
Hi,

I recently reformatted my computer and after downloading all the drivers I'm having problems with downloading. My internet seems to work fine for websites, but any kind of stream or download seems to buffer every 20 seconds or stall out completely. Any kind of live stream or streamed video or even program doesnt work. I even tried running a speed test and it wont even finish. The speed just freezes and slowly drops. I tried using another computer on the same connection and its worked fine, wireless and wired. I also tried uninstalling and reinstalling drivers. At this point I dont really know where to go to next.

Also prior to the reformat I had 0 issues. So it is something fairly recent. Thanks for the help.
post #2 of 22
Welcome to OCN!. Some more detail would be useful. Is this machine something you built yourself or is it from an OEM like Dell or HP? I ask because if it's an OEM and you got the drivers from the OEM you should go directly to the chipset manufacturers website to get the drivers.

Some more useful information:
  1. Is this a wired or wireless connection? Was the computer that you tried that worked fine connected the same way?
  2. Are you going through a router or directly connected to a modem?
post #3 of 22
Thread Starter 
hey sorry I left a bit of information out I didnt want to make the post too long.

As for your questions, it is a wired connection but ive tried both just to be sure. I also tried both on my other computer during testing. Also im using a modem/router combo.

I bought all the parts for this computer separately but it was put together and set up by a shop.
post #4 of 22
So you got the drivers from your mobo manufacturers website? Did you change anything else with the reformat, like upgrade the OS to a different version or something? What OS are you currently using?
post #5 of 22
Thread Starter 
I got the drivers from the disk that came with the MOBO and then i tried the ones from the manufacturer's site. I used the same OS both times. Windows 7
post #6 of 22
Quote:
Originally Posted by d1zzyy View Post

I got the drivers from the disk that came with the MOBO and then i tried the ones from the manufacturer's site. I used the same OS both times. Windows 7

Hmm that's really weird. The fact that you had the same issue wired and wireless says to me it's something on the machine, not with the NIC, but I'm stumped as to what it could be. Maybe a software firewall or AV being stupid but I wouldn't think that would affect speedtest. And firewalls aren't really intermittent, typically something either works or it doesn't if it's a firewall problem.

So let's try this, run a command prompt as an administrator then start a video stream, when you notice it start to buffer and/or fail, capture and post the output of
Code:
ipconfig /all
I'm wondering if your network is dropping out completely or if it the specific connection is just being interrupted
post #7 of 22
Thread Starter 


I tried running it during a buffering period but it didnt change anything. posting a picture anyways just incase you see something that looks off.

I tried disabling the windows firewall and that didnt seem to do anything. I noticed it was happening right away as well. I was having trouble even downloading all my regular programs. at the time i only had my motherboard drivers and videocard drivers installed.
post #8 of 22
If you know how to set it up, run Wireshark for a little bit and save and upload a .pcap file. Tell us what you were doing while it was running, and maybe one of us can look at it to see if we can spot any issues.

Just don't do anything sensitive like log in to OCN or any other site without https login lol
post #9 of 22
Thread Starter 
Quote:
Originally Posted by The Hundred Gunner View Post

If you know how to set it up, run Wireshark for a little bit and save and upload a .pcap file. Tell us what you were doing while it was running, and maybe one of us can look at it to see if we can spot any issues.

Just don't do anything sensitive like log in to OCN or any other site without https login lol

Im pretty inexperienced with computers(especially network stuff) and I tried downloading that program and i have no idea whats going on lol. I will try to read a tutorial or something and hopefully i can figure it out.
post #10 of 22
Quote:
Originally Posted by d1zzyy View Post

Im pretty inexperienced with computers(especially network stuff) and I tried downloading that program and i have no idea whats going on lol. I will try to read a tutorial or something and hopefully i can figure it out.

Yeah at this point a traffic capture is the best way to figure out what's going on. From the brief read I had of it this seems to be a pretty good article. You don't have to know what all the traffic is to save the pcap.
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